Responsibilities of property customer service front desk

1, receiving daily calls from customers and accepting various service appointments;

2. Accept customer consultation and complaint handling, and conduct follow-up visits;

3. Customer complaint system entry;

4. Complete various temporary tasks arranged by the department.

Front desk reception is also called "administrative front desk", which corresponds to "administrative back office" and belongs to the jurisdiction of the company's administrative department. It is one of the typical positions of modern enterprises, belongs to the facade of the company facing the outside of the company, represents the image of the company, and must have a good image and temperament. Because the post needs to be on duty and must not leave the post, the number of posts shall not be less than 2.

Usually mainly responsible for customer visit registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling relevant procedures, answering phones and returning visits to frequently asked questions.

Extended data:

job requirement

Have a good professional image and temperament, and know basic reception etiquette;

2. Fluent standard of Mandarin, strong language expression ability and strong sense of confidentiality;

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills;

4. Skilled use of office automation equipment and office software;

5. Good teamwork ability, high sense of responsibility and initiative.

6. Good at communication, lively and cheerful, and articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10. The receptionist is male or female, but because of her temperament, women are more suitable than men.

References:

Front Desk Reception _ Baidu Encyclopedia