Customer service experience: how to write four model articles

How to write articles with customer service experience

Since joining the company for half a month, with the help of leaders and colleagues, I have a good understanding and basic grasp of the responsibilities and contents of Taobao customer service, and have officially started working. Now I will study my work and study experience, main points and problems in my work in stages, so as to make reference and preparation for my continuous improvement in my work. Taobao customer service is an important part of online shop. Its importance cannot be ignored. First of all, it is the link and bridge between shops and customers. A qualified customer service should first receive every customer seriously, responsibly, honestly and enthusiastically. Secondly, you should have good language communication skills, make customers accept your products and finally reach a deal.

Thirdly, as a customer service, we should have enough knowledge and understanding of the goods in our store, so as to provide customers with more shopping suggestions and better answer their questions. In the past half month, I have clearly realized the responsibility and importance of my work, and I am constantly learning how to improve my work skills. Although I have no relevant work experience before, I hope to learn from scratch and strive to become a qualified Taobao customer service as soon as possible.

The following is my preliminary analysis of pre-sales shopping guide, customer service during sales and after-sales service. The first is pre-sales shopping guide. The importance of pre-sale shopping guide is not only that it can answer questions for customers, but also that it can guide customers to buy, facilitate transactions and increase customer unit prices. Pre-sale communication generally includes greeting, inquiry, recommendation, negotiation, farewell, etc. In greeting, whether Wangwang is online or in other States, automatic reply is essential. Automatic reply allows us to reply promptly and quickly, so that customers can feel our enthusiasm for the first time. At the same time, adding our store name to the automatic reply can enhance the customer's impression. In addition to automatic reply, I should also reply to the customer as soon as possible and ask if there is anything that needs help. In question and answer, no matter what the situation is, remember to pay attention to Want Want at the first time, show which package customers are concerned about in the store, open the corresponding page, and be ready to answer any questions raised by parents at any time.

In the process of negotiation, it is a great test of one's communication level and negotiation ability. How to deal with the guests skillfully can not only keep the price fortress, but also make the guests feel that our price is the lowest and can't be lowered any more. This requires them to constantly learn and improve their communication skills at work. Farewell steps are also essential. Regardless of whether a deal is made or not, we should maintain a unified and enthusiastic attitude towards every guest.

How to write the second article with customer service experience

The customer service department undertakes the main work of customer service of the property management company, including the coordination of customer relationship and the coordination of various departments within the company. It is the window to reflect the service level, display and establish the company management brand. It is a key functional department to achieve quality service and satisfy customer service. Through a recent visit to the customer service department of our company, it is found that the customer service department of each project can complete the customer service work undertaken by the customer service department well. At the same time, there are also some problems, such as:

1, the low professional level and service quality of employees are mainly manifested in the immature methods and skills to deal with problems.

2. The management system and process of the department are not perfect enough, which affects the work efficiency of the department, the sense of responsibility and enthusiasm of employees.

At present, according to the requirements of the head office, the integration of property companies has been completed, and the general customer service department and subordinate project customer service center of property companies have been established. After discussion at the meeting, our department put forward the following scheme.

1. The customer service department makes monthly statistics on customers' payment, and draws a table of each item's income and expenditure and submits it to the head office, so that the head office can clearly see the fund operation of the property company.

2, the customer department to establish and improve the company's revenue and expenditure files, and improve the project owner files.

3. Pay close attention to the internal construction of customer service team, work discipline, improve customer service system and process, and basically realize institutionalized management.

4. Hold regular departmental service quality evaluation meetings to standardize customer service. Exchange ideas, enrich and enrich professional knowledge, and provide better services for business households.

5. Work closely with all departments to handle customer disputes, opinions and suggestions in a timely and proper manner.

There are many shortcomings in the work of customer service department, including new problems and old problems. However, under the guidance and care of the head office leaders, I believe all the staff in our department are confident to do the next work well.

How to write the third article with customer service experience

In a blink of an eye, I have been working in the customer service department for a year. In this year, I have a new understanding and experience of customer service. Before entering the customer service work, I always thought that the customer service work was very simple, that is, sitting at the front desk to answer the phone and solve the after-sales problem. In this year's continuous study, I deeply realized that customer service is a job of communication between people.

Customer service personnel represent the window for users to communicate with the company. As a customer service staff, don't put yourself on the opposite side of the user at work. Apologize more to customers, which is not to belittle the company's image, but to show the image of the company's integrity. Everything should be considered from the user's point of view, not from the opposite of the user, otherwise the problem will never be solved. In the process of dealing with the problem, customers certainly hope to solve the problem in time. If you can't solve the problem in time, you should give the user a deadline. If there is a problem within this period, you should contact and communicate with the customer in time to satisfy the customer.

If service is a hard job, let's throw ourselves into it to exercise ourselves. One day, you will find that it makes us stronger, more tolerant, richer and more beautiful.

In fact, these are all my experiences at work, and I may just have touched the skin of customer service. There are more things in the customer service industry that I need to explore and learn, hoping to better serve customers in my future work!

How to write five pieces of customer service experience

As a customer service staff, we must first maintain our own mentality in order to serve every customer well. In the service industry, it mainly includes:

The first service decides everything; Because service is the soul of an enterprise, the quality of service determines the economic interests of the enterprise. The core of all this revolves around customer satisfaction. Customer satisfaction means that we have won the hearts of consumers, and we serve with sincerity, care, care, enthusiasm and patience. Get customers' reassurance, satisfaction, temptation, comfort and favor. In order to achieve all this, our enterprise must improve the service training of its own employees and improve its products to make customers more satisfied.

The dedicated service of the second team determines the strength of the service; Strong team spirit is an important magic weapon to deal with customers. In ancient times, Gong Yu moved the King of Wu to Taihang. Not only his persistence, but also the strength of their whole team enabled them to move mountains and rivers. To improve the team's service, it is necessary to set reasonable team goals and cultivate mutual love and respect among members. We should also cultivate teamwork spirit and communicate with multicultural teams.

What's more important is to cultivate the innovative ability of league members, so that we can better understand the needs of customers and meet their customers, thus our enterprise has also improved its own brand value. Because we cultivate team spirit, we know that only from the customer's point of view can we win win-win results. With sincere service attitude and care for customers, our customers can trust every employee of our enterprise.

The third service is to become the core competitiveness of enterprises. In order to make our products win a certain position in the market, we must compete with the market and meet the problems given to us by every customer in the market. The key is whether our employees can fully grasp the details of the service.

The measures we have taken are:

1, keep abreast of customer trends;

2. "Altruism" is the purpose of our service;

3. Our service must bring happiness to customers, and consider it from the customer's standpoint;

4. There are no difficult customers. We should constantly provide services to our customers, let them know that we exist, and let them get certain benefits.

As long as our employees truly grasp the details of customers, we can truly win a win-win situation in society!

Since I am a customer service staff, I will take these measures to lead my team and develop my team into a team that can serve customers and always care about their needs. Taking customer service as the main core can improve the comprehensive quality of enterprise service employees, thus improving the economic interests of enterprises.