What does work order management mean?

Question 1: What is the significance of supporting work orders? Work order system, also known as work order management system (also known as problem work order system, work order system, issue tracking system and support work order system), is a network software system that manages, maintains and tracks a series of problems and requests according to the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.

Work order system is generally widely used in customer help support service, customer after-sales service, enterprise IT support service, call center and so on. , create, suspend and resolve transaction requests submitted by users, customers, partners or employees within the enterprise. Standardize, unify and clearly handle and manage affairs. A complete work order system also needs a help document knowledge base, which contains some information about customers' common acceptance problems, solutions to common problems and other help documents. Work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize services to track users.

Question 2: What is work order management in production management? Planning work provides standardized work order templates. At the same time, according to the actual business needs of different types of customers, you can customize personalized chemical orders at will and manage the categories of work orders:

1. Customer Request Work Order: the system generates a customer request work order according to the customer's temporary demand request. This kind of work order is characterized by suddenness, temporality and strong personalization. The system can adjust the urgency of work order processing according to customer demand and recommend suitable service staff.

2. Project organization worksheet: A project worksheet is a special worksheet for complex task management. The management of a single independent work order by a project organization. Project organization work instructions need to describe the project and specify the project leader. On this basis, planning provides a graphical management method of project progress, such as project Gantt chart.

3. Planned Work Order: the planned maintenance order in the planned work, and multiple types can be defined. According to the customer's own needs, arrange the following task cycle:? How many days is the difference? Bad by the week? Bad by the month? Not good by year? Tasks with needs are not good? The task only starts once when it happens. You can set the number of cycles for each task, or you can set it to pause after a certain number of cycles.

4. Preventive maintenance work order: For a large number of equipment in the enterprise, we need to establish a preventive maintenance plan, give early warning before the equipment may fail, and take necessary preventive maintenance measures. According to the warranty and maintenance time parameters of the equipment, the preventive maintenance work order of the equipment is set in advance.

5. Service reservation volunteer list: the predefined services here are used to select the service work contents of various customer service work orders (GR) opened through the customer service center in the future. This is the characteristic function of this software: through this function, we can clearly understand the timeliness of the work order executor to complete the task, which has strong traceability, because there is an alarm reminder function for the delay in the completion of the work order in the service definition. If the service is not completed within the preset time, the system will press the preset time. After automatic alarm for 5 times, stop the work order and notify the central control center at the same time.

6. Inspection list: In order to ensure the normal daily work of the enterprise, it is necessary to carry out regular safety inspection and inspection of the equipment. By establishing inspection work orders, enterprises can ensure the safe and stable work of equipment; For property management, it can keep the environment clean and tidy and the community security work carried out in an orderly manner.

7. SMS work order: For customers who are not familiar with smart PDA, for some employees who are untrained or have relatively low cultural quality, it is difficult to skillfully use and master smart phones and PDA. In order to ensure the normal work, flexible SMS work orders are used in the planning work. Work orders are sent to employees by SMS, and employees describe the status by replying simple numbers in the SMS center: work start, work completion, work order suspension, work order cancellation, summary completion, etc. Short message work order can greatly reduce the use cost, reduce the difficulty of employees' use and operation, and fully embody the purpose of simple and quick planning.

Question 3: What methods are used for work order management in general factories? Sometimes it is not easy to grasp the progress of the work orders in the factory, because there are too many people, so our company uses the work orders of Easy Life, and all the work orders can be reflected on it, which is very convenient.

Question 4: What is telecom work order management? It is the management of work contact list in telecom internal office system.

Question 5: What is oa system and work order system? What's the difference? Office Automation (OA) is an application system for daily operation and management of organizations, and it is the most frequently used application system by employees and managers. OA has made new changes and development in the depth and breadth of application content and the application of IT technology, and has become an indispensable core application system for organizations. Carry out paperless office mode. Mainly for internal office use.

Work order system is used to record, process and track the completion of work. Provide a systematic and standardized workflow. Used for inter-enterprise and intra-enterprise collaboration, it has the characteristics of batch, timeliness and performance.

Work order system Work order system, also known as work order management system, is a network software system that manages, maintains and tracks a series of problems and requests according to the needs of different organizations, departments and external customers. A fully functional work order system can also be called a help desk system.

Work order system is generally widely used in customer help support service, customer after-sales service, enterprise IT support service, call center and so on. , create, suspend and resolve transaction requests submitted by users, customers, partners or employees within the enterprise. Standardize, unify and clearly handle and manage affairs. A complete work order system also needs a knowledge base of help documents, which contains some information about customers' common acceptance problems, solutions to common problems and other help documents. Work order system is like a problem tracker, which can clearly track, process and archive internal and external problem transaction requests, and standardize services to track users.

Question 6: What are the types of work orders?

I understand the purpose of the work order?

Cut off two work order systems that we used to explain,

Figure 1 Classification by work order nature, such as all work orders, unfinished work orders, work orders to be replied, star-rated work orders and important work orders.

Of course, you can also define some work order types according to your own purposes and scenarios, and make some restrictions on such work orders in specific projects, such as engineering work orders, operation and maintenance work orders, customer service work orders and so on.

I don't know if I understand correctly.

Question 7: How to solve the problem of factory work order management? You can use simple work. I don't know what progress I have made in the past, and I don't know if I should assign new tasks. Now I use easy work, so I can master the working conditions of workers and improve my efficiency.

Question 8: The work order management system conducts all-round standardized management and monitoring of service processes, providing service personnel with services such as real-time delivery and return of orders, overtime reminder, tracking and positioning, supervision and control, performance appraisal, etc., and improving service quality and user satisfaction. System function ● Real-time management of human resources, rational distribution of pressure, centralized collection and batch delivery. ● Network debugging and equipment inspection management based on bar code scanning. ● Use GPRS/GPS positioning function to dynamically manage service human resources, and monitor and track maintenance links. ● Improve the efficiency of comprehensive application operation and maintenance and service, and rationally allocate human resources in emergencies. ● Evaluate personal records through the service quality evaluation in the responsible area.

Question 9: How to manage work orders 1? If there is a third-party software or system, just follow the system requirements. This is more convenient.

2. If it is paper, put it in a file box or file bag. Put it in a safe place!

Question 10: What does it mean to return the work order? The return of the work order is different from the resignation certificate. The return of the work order should go to the vocational education center to go through the formalities of returning the order, and the resignation certificate is only issued to the employees by the company.

The exit form is an important document to prove the unemployment situation. Generally, it is an exit certificate in quadruplicate, the first of which is kept by the employment agency that accepts the exit registration and filing procedures; The second copy is deposited in the employee's personal file for withdrawing vouchers; The third party handed it over to the dismissed employee; The fourth copy shall be kept by the employer. The withdrawal slip records the departure time, which is consistent with the payment of unemployment insurance benefits.

The certificate of resignation is a written proof that the employer and the employee terminate the labor relationship, and it is a written material that must be issued after the employer and the employee terminate the labor relationship.

Return order editing

The exit form is an important document to prove the unemployment situation. Generally, it is an exit certificate in quadruplicate, the first of which is kept by the employment agency that accepts the exit registration and filing procedures; The second copy is deposited in the employee's personal file for withdrawing vouchers; The third party handed it over to the dismissed employee; The fourth copy shall be kept by the employer. The withdrawal slip records the departure time, which is consistent with the payment of unemployment insurance benefits.

Editing of relevant laws and regulations

Labor system

The Ministry of Labor's Notice on Several Issues Concerning the Implementation of the Labor Contract System stipulates: "If a laborer has fulfilled the obligations related to the termination or rescission of the labor contract, the employer shall issue a certificate of termination or rescission of the labor contract as a certificate for the laborer to enjoy unemployment insurance benefits, unemployment registration and job registration as required. The certificate shall specify the term of the labor contract, the date of termination or dissolution, and the work completed. At the request of the laborer, the employer can objectively explain the reasons for the termination of the labor contract in the certificate. " Return orders and manuals have played this role.

Resignation in time is related to whether workers can receive unemployment benefits in time and enter the new unit smoothly. The Measures for the Administration of Recruitment and Resignation of Units in Shanghai stipulates: "After the employer and full-time employees terminate or terminate the labor relationship, they shall go through the formalities of resignation registration and filing within 7 days."

Withdrawal procedure

The employer shall fill in the Notice of Termination in triplicate. The first joint unit shall be retained, the second joint unit and employees shall, within 7 days from the date of termination or dissolution of labor relations, send the personnel files of the joint unit and retired employees together with the labor registration form to the district or county employment agency where the retired employees' household registration is located or where the unit is located, and the third joint unit shall be sent to the retired employees themselves. The resignation date in the resignation notice is the date when the labor relationship is actually terminated or dissolved, and the payment date is the date when the resignation formalities are handled.

The employer shall submit the resignation notice and labor manual to the retirees; The employing unit shall submit the notice of resignation for the third time, the labor manual and the proof of individual employees' payment of social insurance to retirees. Retirees can register for unemployment and apply for unemployment insurance money with the above materials.

The Notice on Several Issues Concerning the Implementation of Shanghai Labor Contract (II) Rules issued by Shanghai Labor and Social Security Bureau stipulates: "If the labor contract relationship has been dissolved or terminated, the employer fails to issue a valid certificate of dissolution or termination of the labor contract relationship according to the regulations, or fails to handle the dismissal procedures in time, which affects the workers' handling of unemployment registration procedures and causes losses, the employer shall compensate them in accordance with the relevant provisions of unemployment insurance benefits; If other actual losses are caused to the laborer, the employing unit shall compensate other actual losses according to the request of the laborer, but it will no longer bear the liability for compensation from the statutory unemployment insurance. "