Residential property complaint telephone number 12358

Find the housing management department

If it is serious, you can complain directly to the local housing authority, which is generally responsible for the supervision and implementation of housing security, construction, system reform, market supervision, property management and housing management, which means that the housing authority is directly under the jurisdiction of the property.

There are generally no such serious complaints:

1. Developer

Because some properties are in direct cooperation with developers, the owners will directly complain to the developers and ask them to come forward to solve the problem.

Find an industry Committee

Industry committees are usually called owners' committees. The main purpose of the industry Committee is to supervise the management and operation of the residential property, so you can complain to the industry Committee of the residential area.

Looking for a property manager

If it is because of the attitude of residential property management or property staff, you can directly complain to the property manager. Generally speaking, the property manager has the highest power in the community.

Looking for sub-district offices

You can also directly find the sub-district office, because the sub-district office is mainly responsible for the comprehensive management of the principles, policies and cultural construction in the jurisdiction, so it has the right to accept such incidents as residential property complaints.

How to complain about property disputes

According to Article 48 of the Property Management Regulations, the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

1. You should make corresponding preparations before complaining, such as collecting and sorting out evidence; Focus on collecting relevant evidence that the property company fails to perform as agreed, and the evidence should be sufficient and complete;

2. For the behavior of the property company, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

3, complaints should pay attention to try not to use verbal complaints, it is recommended to submit in writing;

If the complaint can't solve the dispute, I suggest you bring a lawsuit to the people's court or apply to an arbitration institution for arbitration.

When you complain about the property, you should find the corresponding department complaint according to the complaint:

1, price supervision hotline 12358

If it is because of cost-related problems, such as property fees and unreasonable parking spaces, you can complain to the local price bureau. You can call 12358 to complain or complain to the local price bureau.

The Municipal Price Bureau is responsible for guiding the realty service enterprises to do a good job in publicizing the realty service charges, and conducting supervision and inspection on the realty service charges.

(1) investigate and deal with the behavior of not clearly marking the price according to the regulations;

(two) to investigate and deal with the behavior of setting charging standards beyond the floating range of government guidance prices;

(three) to investigate and deal with acts that are lower than the service level requirements to provide services and charges;

(four) to investigate and deal with the behavior of raising the charging standard in disguised form by decomposing the charging items, repeating the charging and expanding the charging scope;

(5) investigate and deal with compulsory or disguised compulsory services and charges.

2. Urban Construction Service Hotline 123 19

If the property is built privately, encroaches on public places or green spaces, and the decoration management is not in place, you can complain to the local urban management department. The complaint telephone number of urban management law enforcement is 123 19.

3. Consumer complaint hotline 123 15

If the attitude of property service is poor and the service quality is not high, you can complain to the relevant departments of real estate companies or consumer associations.