How to Deal with Internet Public Opinion with Minimum Risk

First, the responsibility lies with people to prepare for the system. On September 3rd, 20 10, Article 23 of the Basic Code of Public Prosecutors' Professional Conduct formulated by the Supreme People's Procuratorate clearly requires: "Pay attention to the guidance of public opinion, grasp the correct guidance of public opinion, meet the requirements of handling public opinion, and avoid and prevent malicious speculation." It is necessary to set up a leading group to deal with the network public opinion crisis, strengthen the monitoring, asking for instructions, communication and coordination of daily and unexpected events, and analyze and respond in a timely manner. Study and formulate an evaluation system for using new media such as the Internet to contact and serve the masses. If mass incidents are caused by dereliction of duty and decision-making mistakes in major public opinion work, or contradictions intensify and things expand due to misjudgment and improper handling, or information is delayed and concealed, which delays the best disposal opportunity, resulting in passive work, we will seriously investigate the responsibility.

Second, do a good job in system preparation and improve the process. First of all, correctly understand and handle the relationship between the Internet and real life, before and after, and the relationship between units and relevant departments. Trying to establish external, internal and up-and-down public opinion handling linkage and form a public opinion coping mechanism will help to give full play to their respective advantages and resolve negative public opinion in the shortest time. We will earnestly and comprehensively do a good job in the emergency management of public opinion related to inspections, establish a work pattern of unified leadership of the party group, comprehensive coordination of the propaganda department, and strong cooperation of functional departments, strengthen and improve the work in time after the occurrence of public opinion, handle and solve substantive problems in accordance with legal procedures, eliminate the "explosion point" of public opinion in time, and consolidate the foundation of public opinion guidance.

Third, it is to prepare for measures and take appropriate measures. Establish a public opinion early warning mechanism.

1. Pay attention to source management, establish a risk assessment mechanism, thoroughly study the characteristics and positioning of new media, strengthen public opinion risk assessment in procuratorial work, accurately analyze and judge sensitive areas that may lead to public opinion crisis, formulate public opinion guidance plans in time, and do our best to deal with public opinion signs in the early stage; According to all kinds of crisis events in advance, formulate detailed judgment standards and early warning plans, and formulate emergency plans to deal with online public opinion emergencies. Once a crisis occurs, there will be rules to follow. Establish a public opinion guidance mechanism.

2. Grasp the three stages of public opinion fermentation. Steven Fink's four-stage life cycle model can divide the life cycle of major public emergencies into four stages, and different stages will have different functions. The first is the incubation period. The intervention of procuratorial organs can prevent the outbreak of the epidemic or minimize the risk. The second is the outbreak period. Judicial intervention can quickly arouse widespread concern in society. The third is the duration. Public opinion is divided into two factions, which is like a double-edged sword. Correct public opinion orientation is conducive to resolving the crisis. Improper handling will fuel public opinion. Follow up and report the latest development of the situation, focusing on psychological comfort and emotional comfort. The fourth is the recovery period. The situation has improved. At this time, starting the reflection mechanism and conducting an all-round investigation and reflection on the whole case and its coping style can provide valuable experience for future incident handling.

3. Extended response. If the public opinion of procuratorial organs is a crisis, we should fully grasp the opportunity and turn the crisis into an opportunity.

The first is to handle cases according to law. The business construction of procuratorial organs is the focus of strengthening team building. Adhere to the facts as the basis, take the law as the criterion, strictly control the evidence and the law, collect and review the evidence objectively and comprehensively, apply the law correctly, ensure fairness and justice, promote the reform of the litigation system centered on trial, and ensure that the factual evidence of investigation and review of prosecution cases can stand the test of law. We will fully implement the rules for judging evidence, collect, fix, preserve, examine and use evidence in strict accordance with the law, improve the system for witnesses and experts to appear in court, and ensure that the trial plays a decisive role in ascertaining facts, identifying evidence, safeguarding the right to appeal, and judging fairly.

The second is to standardize the source behavior. "belated justice will greatly reduce justice", and unjust, false and wrong cases focus on prevention. In this regard, Chen Weidong suggested strictly preventing illegal investigations such as extorting confessions by torture. Firmly establish a sense of the rule of law, strictly perform their duties according to law, put an end to outstanding problems such as violation of law and discipline, judicial injustice and irregularities, and do not handle relationship cases and human cases to ensure substantive justice and procedural justice of cases. Establish the core values of political and legal police officers, strictly abide by the ban on behaviors beyond eight hours, consciously regulate behaviors beyond eight hours, and put an end to public opinion incidents from the source.

The third is to deepen judicial openness. According to China's current laws, trials are generally closed, but procedural matters are not prohibited by law. Procuratorial organs should firmly establish the concept of openness, fairness and justice in law enforcement, adhere to openness in law enforcement, comprehensively, truly, fully and timely announce the basis, procedures and results of law enforcement to the public, and accept public supervision. Actively seize new media positions, strengthen the construction of portals, two micro-terminals and other media, rely on new media to publicize important events, teams and important achievements of business work to the masses in a timely manner, set up special interactive space with the public, let netizens express their opinions and suggestions on political and legal work, let procuratorial organ staff solve doubts and doubts for netizens, strengthen positive public opinion guidance, transfer positive work energy, enhance the social image of procuratorial organs, and carry out public opinion risk guidance training for all employees. How to Deal with Internet Public Opinion with Minimum Risk