What are the regular public services of property management?

Property management refers to the public management and service work in property management, which is the most basic management and service provided by property management enterprises for all residents. However, the management contents involved in different residential properties are different. The more high-grade residential property, the more in-place property management services, the more comprehensive the content. What does the property management service include? Property management services shall keep the houses and public facilities in good condition, the environment clean and beautiful, the public order good, and ensure the convenience and safety of property use, and shall be implemented in accordance with the following requirements: (1) Implementing management services in accordance with the technical standards and norms stipulated by the state and this Municipality and the annual plan of property management services approved by the owners' committee; (2) Before the owner and user use the house, inform the owner and user in writing of the use and maintenance methods, requirements, precautions and relevant provisions of laws and regulations of the * * * parts, * * equipment and public facilities of the house; (three) often conduct a comprehensive inspection of the property management area, and regularly maintain the * * * parts of the house, * * equipment and public * * * facilities; (four) found that residential parts, equipment or public facilities damaged, immediately take protective measures, and in accordance with the provisions of the property management service contract for maintenance; (five) to receive the damaged property, repair, maintenance and disposal within a time limit; (six) do a good job of property maintenance, update and cost records, and properly keep property files and related financial books; (seven) submit the income and expenditure accounts of property maintenance and renewal fees to the owners' committee every six months for review; (eight) regularly listen to the opinions and suggestions of the owners' committee, owners and users, and improve and perfect the management services; (nine) found in violation of this Ordinance or the owners' convention, immediately dissuade and stop, and report to the owners' committee and the relevant administrative organs; (ten) in accordance with the requirements of the property management service contract, do other management services entrusted by the owners' committee, owners and users. In addition to the provisions of the preceding paragraph, the property management enterprise shall cooperate with the residents' committee to do a good job in community management and community service. Property management usually includes two major contents: daily management and special services. Daily management Daily management is economic management and service, including the following contents: Daily maintenance For a property, the supporting mechanical and electrical equipment, water supply and power supply system and facilities used by * * * should be maintained regularly to keep it in good running condition and prolong the service life of the equipment. Cleaning and Greening For a residential district, cleaning and greening can create a good and comfortable working and living environment for the owners and residents, and cultivate people's awareness of being close to nature, loving nature and life. Safety In real life, everyone wants to feel safe. Property management should do a good job in safety, eliminate unsafe factors in the bud, so that owners and users have no worries and ensure the safety of people's lives and property. Fire property management should attach great importance to fire fighting, ensure that fire fighting equipment is in a good standby state, and train an amateur fire brigade to respond immediately in case of fire. In addition, it is necessary to improve the awareness of fire prevention and self-help of owners and users. There will be many problems in the daily maintenance of the property. In order to facilitate the owners and users, it is necessary to have a full-time maintenance team to deal with all kinds of minor repairs and urgent repairs in time. Collect various fees, keep and use management funds, collect management fees regularly, prepare budgets and income and expenditure accounts, and publish them regularly for the supervision of owners and users. Coordinate all aspects of social relations. Property management companies should keep in touch with police stations and neighborhood committees and coordinate their work. The management company should also communicate with various government departments related to property, such as water supply, power supply, gas, telecommunications and municipal administration. , so that any situation can be resolved with the relevant departments as soon as possible. Dealing with interpersonal relationships within the property. Large-scale properties are inhabited by owners and users of various occupations and personalities. Property management companies can provide communication opportunities for owners and users, deepen understanding and reduce disputes and disputes by carrying out networking activities. Special service Special service refers to providing various special services according to the needs of owners and households, usually paid. For example, delivering milk to newspapers, taking care of the elderly, patients and children, booking tickets, purchasing, home delivery and so on.

Legal objectivity:

People's Republic of China (PRC) Civil Code

Article 285

Entrusted by the owners, the realty service enterprise or other managers shall, in accordance with the provisions of the realty service contract in Part III of this Law, manage the buildings and their ancillary facilities within the building division, accept the supervision of the owners, and promptly answer the owners' inquiries about realty service.

Property service enterprises or other managers shall implement emergency measures and other management measures implemented by the government according to law, and actively cooperate with relevant work.