Property customer service training content

Property customer service training content is as follows:

1. quality training 1, courtesy 2, gfd 3, treat people well. 2. Business training 1, policies and regulations 2. Content, characteristics and principles of property management. Our company's service promises and standards. Ability training 1, charging 2. Receive customers and answer owners' questions.

About the first-class property customer service training: The so-called first-class property customer service should be trained like this. First of all, dress neatly, wear a badge, speak politely to the host, patiently answer the questions raised by the host, and don't quarrel with the host. If the problems raised by the owners can't be handled in time, report to the leaders in time, handle them in time, reduce the complaints of the owners and gain a good reputation.

Self-improvement of property customer service staff

1, on-the-job training, professional training, solving guest problems with professional knowledge.

2. Dedication. Maintaining a professional working attitude and actively solving the problems raised by residents without delay will also enable you to have more communication and coordination skills and get rid of the habit of laziness and procrastination.

3, meticulous. When problems arise, we should have a deep understanding before solving them.

The work of property customer service includes conscientiously implementing various laws and policies of property management, organizing and implementing related work assigned by superior supervisors and departments, and implementing one-stop management of properties authorized by the company according to the operation methods and standards of property management quality system formulated by the company.

The main contents of property customer service are as follows:

1, responsible for the issuance of property management fee notice and the collection of fees;

2, responsible for collecting user information within the jurisdiction, do a good job in the management of user files;

3, responsible for the company's service hotline on duty, and collect all the records of the hotline, record the maintenance and service quality, and be responsible for contacting the owners and residents;

4. Responsible for handling letters, visits and complaints from owners and residents, and timely reply, follow-up and inspection;

5, responsible for the owner, household satisfaction survey, do a good job of statistical analysis of all kinds of data about the owner, household satisfaction survey;