What are the five ways to improve the satisfaction of owners?

If a property company wants to improve the satisfaction of the owners, it must first work hard from its own service attitude, requiring all staff to serve the owners with the most full attitude. Maybe it won't help the owners solve the problem for the time being, but a good service attitude will calm the owners' mood and give them more time to solve the property problems.

2. Visit regularly.

If a property company wants to improve the satisfaction of the owners, it must also do a good job in customer service, arrange special personnel to visit the owners regularly, ask the owners what needs they have, ask the owners what opinions they have on the property, ask the owners' satisfaction and so on. , and strengthen communication through regular visits.

3. Ask for the opinions of the owner.

If the property company wants to improve the satisfaction of the owners, it must also arrange special personnel to collect the opinions of the owners. The opinions of the owners are the direction that the company should strive for. Good opinions should be adopted, and irrelevant opinions can be ignored. I believe that the wisdom of many people will help the company get many suggestions for development and improvement.

4. Pay attention to commitment.

If the property company wants to improve the satisfaction of the owners, it must also attach importance to the commitment and the role of the commitment. Now that you have made a promise, you must do your best to realize it. Never follow one's inclinations, regardless of the promises it has made, and try to fulfill the promises, which will affect the company's credit in the eyes of the owners and make the owners distrust the company.

5. Carry out activities on a regular basis.

If the property management company wants to improve the satisfaction of the owners, it must also organize owners' activities regularly among the owners to mobilize the enthusiasm of most owners and make practical contributions to the progress and development of the community. No matter what kind of activities are taken, as long as consistent results can be achieved, the work can be done well.

Extended data:

As an evaluation index of property management level and service quality, a measurement factor of enterprise core competitiveness and a performance measurement method of quality management system, owner satisfaction plays an important role in the sustainable development of enterprises. Improving the satisfaction of owners is an urgent task for the development of enterprises. A good attitude can often play a decisive role in solving problems. The service attitude of property personnel is generally summarized as the following three points:

1, smile, be cheerful and enthusiastic about the service of car owners;

2. Persuade the owner to be polite when leaving the workplace, and do a good job of explanation and apology;

3. Accept the owner's evaluation with an open mind and pleasure, listen to the owner's complaints patiently, and report to the department head in time.