What should I pay attention to as a property receptionist?

What should I pay attention to as a property front desk? Because the rules and conditions of each family are different, the front desk work is mostly a toll collector, and it is also very hard to deal with residents every day. The front desk is the first stop and the focus of contradictions and disputes. What you need to pay attention to in this job is attitude and appearance, but also learn some knowledge about property and answer the questions of residents seriously. If you can't solve it, you should make it clear, or ask the leader to make a record and reply in time. Try not to clash with the master when he is angry. There is no point in temporarily explaining. You should tell him when he is angry and rational. In short, learn to be patient and tolerant.