How to strengthen property

First of all, correct the position of service and management, and establish the service tenet of "owner first". The owner is "God" and is the food and clothing parent of the service enterprise. As property service personnel, we should respect the owners as much as we respect our parents, establish noble sentiments, put ourselves in the position of housekeeper or servant, and actively provide services for the owners, instead of doing a good job of self-service first, let alone haggling over everything or asking the owners to serve us. We should deal with the problem from the owner's point of view, think what the owner thinks and establish the purpose of serving the owner.

Secondly, the service should be pragmatic and meticulous. There are many kinds of property services, and the quality of their services is often visible, tangible and audible. There must be no hypocrisy or deception. Therefore, property services are no small matter, whether it is security, cleaning or greening maintenance, every employee should do his duty and do every link well. Perhaps some things are insignificant in the eyes of property management enterprises, but they may be significant and urgent for a specific owner. Therefore, both front-line employees and rear employees should strengthen their sense of service, strengthen their sense of responsibility, and achieve meticulous management and meticulous service. It is necessary to establish a set of service quality standard system and workflow with the owner as the center, standardize the internal management operation, and do it first, then work hard, and then make up for it, so as to ensure the timeliness and quality of service work.

Third, people are anxious. Property management enterprises should think more from the standpoint of the owners, combine warm service, caring service with active service and timely service, so as to meet the urgent needs of the owners and help them solve their actual needs, thus narrowing the distance between enterprises and owners. In fact, the needs of some owners are often urgent. Whether looking for front-line employees, community administrators or any employees of the company, we must provide timely, convenient, efficient, economical and convenient services. To do this, it is necessary to accept all kinds of complaints or demands from owners in time, improve the efficiency of service, take the initiative to find ways and do things first, and resolve contradictions and problems in the bud.

Fourth, strengthen communication with the owners, close the distance with the owners, publicize the property knowledge, and let the owners know about our work. Property services deal with people all day, not only to learn to do, but also to learn to speak, and often communicate with people on related matters. No matter who it is, everyone likes to listen to good words. Some compliments and compliments will give the host a sense of satisfaction. At the same time, we should learn to publicize and promote some concepts and knowledge of property management to the owners in exchange for their understanding and support. Learn to communicate and express, respect and reflect objective facts, convince the host and impress the other party with our sincerity and heartfelt words, so as to produce * * * sound. Every employee's smiling face, every security guard's gesture, and every maintenance worker's polite greeting will become a lubricant to resolve conflicts, an additive to solve problems, and an adhesive to increase friendship, thus obtaining higher satisfaction from the owners.

Fifth, one post can do many things. Good technology is the foundation of service. Property service seems simple, but in fact, it requires high professional skills and comprehensive knowledge. Modern property management is different from traditional patrol, standing guard and tinkering, but a specialty with different requirements, including modern comprehensive knowledge, social experience and professional skills. For example, only cleaning can be divided into daily cleaning, mirror treatment, polishing and waxing, and cleaning and land reclamation. Security guards should not only learn to patrol for emergencies, but also learn to tackle and solve problems, which requires not only safety knowledge, but also knowledge of electrician, fire protection and public security laws and regulations. In particular, maintenance workers are the basic technical force of property management enterprises, so they should learn relevant maintenance techniques and strive for perfection.

Vi. Warm reminder: Warm reminder is generally not the specific service content of the property service contract, but the concrete application of the people-oriented concept in the property service. It is a very humanized and humanized value-added service, and it is the concept innovation and value creation in the property service. Generally speaking, warm reminders should focus on seasonal changes, major events, holidays and so on. In terms of timing, fire prevention, theft prevention, cold prevention, heatstroke prevention, etc. In terms of content, the form should be mainly written prompts, and the object should be aimed at the majority of owners rather than a certain owner. Practice has proved that warm tips are a good way to close the distance between enterprises and owners, and also a good way to achieve more harmony, communication and understanding between enterprises and owners, and finally achieve the goal of harmony between people and regions.