What are the standards for property service contacts?

Contact information 1: pedestrian entrance

1, the safety officer is neatly dressed, but his face is clean and his appearance is correct.

2. The security officer is kind and friendly to customers: nod, smile or greet customers who come in and out. If the customer requests or needs to take the initiative to negotiate with him, he should take the initiative to salute and receive the goods with polite language.

3. Identify outsiders and ask, verify, register and guide them politely.

4. The sentry box and service desk are in good condition and clean; Items are neatly arranged.

5. The access control is in normal use, free from damage and corrosion, open normally, with moderate strength, without collision when closed, and the logo is intact, clean and clear.

6. The sun umbrella and umbrella seat are not damaged or faded, and they are neatly rolled when not in use.

7, the ground without sundry, stains, water, obvious dust.

8, the surrounding flowers and trees grow well, neat and beautiful, no dead branches and yellow leaves, loess exposed.

9. Lighting is normal at night.

Contact 2: garage entrance and exit

1, the safety officer is neatly dressed, but his face is clean and his appearance is correct.

2. Keep a good standing posture when there are no vehicles in and out; When the vehicle approaches or waits for the customer to roll down the window, take the initiative to look at the customer and smile and salute. Use polite language when talking with customers, and hand over items with both hands.

3. Provide bills for free (bills are flat and clean), and put the invoices that customers don't want into the invalid ballot box.

4. The traffic signs shall be complete, undamaged, neat and clear.

5, sentry box, canopy in good condition, no damage, fading.

6. The brake opens normally; Card readers and turnstiles should be clean and free of mottled paint.

7, night lighting brightness is moderate, not dazzling, safety personnel wearing reflective clothing.

8, deceleration slope (arch) fixed firmly, bolts without protruding, no damage, mottled.

9. The pavement shall be free of damage, sundries, stains and water.

10, the surrounding flowers and trees grow well, neat and beautiful, and there are no dead branches, yellow leaves and loess exposed.

Contact 3: Road, Square

1, before the rush hour, strengthen the patrol frequency and cleaning of main roads and squares to ensure that there is no garbage and sundries on the road surface and the traffic is fast, safe and orderly.

2. Timely query suspicious idlers in the community; Discourage and stop uncivilized behavior (including uncivilized pets, etc.). ) in time.

3. Customers in Lu Yu should be polite, slow down (slow down or stop at the bicycle patrol post), and nod, smile or say hello when making eye contact with customers. In case of customer inquiry or active negotiation, take the initiative to salute (get off at the bicycle patrol post first); Use polite language when talking with customers, and hand over items with both hands.

4. The pavement and kerbs shall be smooth, free from sag, damage and looseness.

5. Handrails are undamaged and the paint is mottled and rusty.

6, all kinds of logo without damage, clean and clear.

7. Entertainment facilities should be clean and tidy, with no spots and corrosion on the paint, and no noise on the equipment during the owner's activities.

8, rain (sewage) ditch (well) cover is not damaged, not blocked, not loose, no cock and noise when the vehicle passes.

9, deceleration slope (road arch) without damage, mottled.

10, street lamp (floor lamp) lighting is normal, there is no spider web, there is no accumulation of insect carcasses in the lampshade, and the lamppost is clean and free from mottled corrosion.

1 1, the ground is free of sundries, stains, accumulated water and obvious dust.

12. If there is any operation, corresponding signs shall be placed. If a customer passes by, it should stop running and continue running after the customer passes by.

Contact 4: Waterscape

1, the water quality is clear, the bottom of the pool is clean, there is no silt and debris, there is no obvious floating objects on the water surface, and there is no odor.

2 prompt signs are sufficient, clear and obvious, without damage or fading.

3. The plants in the water and on the shore grow well and take care of them regularly.

Contact 5: Parking lot

1, with special care, traffic command action specification; No parking space.

2. The lighting is normal, and the lamp post and lamp holder are free from mottling and corrosion.

3. The bumper is free of damage, stains and mottled paint.

4, all kinds of logo is complete, no damage, clean and clear.

5, the ground level off, clean, without sundry, water, no sag, damage, sand and obvious dust. There is no stain or damage on the wall. There is no water leakage in the ceiling.

6. The drainage grid is free from damage, blockage and looseness.

7, deceleration slope (arch) fixed firmly, bolts without protruding, no damage, mottled.

8, protruding equipment (valves, etc.). ) There are anti-collision signs and facilities.

9, underground garage fire evacuation indicator light is bright and eye-catching.

10, the underground garage is equipped with fire extinguishers, which are placed neatly without corrosion, and checked regularly to ensure normal use.

1 1. Pedestrian entrances and exits are well lit, access control is normal, doors and handles are in good condition, and surfaces are clean.

12, when the vehicle enters the parking lot, the safety officer will guide it in time, and the underground garage will be called up and down, and the car will arrive at people.