Which department is complaining about the residential property?

1. Which department can I go to for complaints about property disputes?

1, you can complain to the property management office of the local real estate administration, which is the competent department of the property industry;

2, do a good job before the complaint. Try not to take the form of oral complaints, and try to submit them in writing;

3. Look at the property management agreement signed between you and the property management company before submission. Where the property management company failed to perform its duties, the evidence should be full and complete.

According to Article 48 of the Regulations on Property Management, the real estate administrative departments of local people's governments at or above the county level shall promptly handle the complaints of owners, owners' committees, property users and property service enterprises in property management activities.

2. Which department can I complain about the property fee?

1. Before the establishment of the owners' meeting, the charging standard for ordinary residential property services was determined according to the assessed property management service level and the government-guided price.

2. After the establishment of the owners' congress, the property service charges shall be decided by the owners' congress and reported to the competent price department for the record.

3. Gradually establish a market-oriented price mechanism determined by the owners' committee and the property company through consultation, which is consistent with the quality and price.

4. Residents can directly report the unreasonable charges in property management to the municipal and district price departments.

3. Which department can I complain to when the property is cut off from water and electricity?

It is illegal to cut off the water and electricity of the property.

1, the law is not authorized. According to the Property Management Regulations, water supply, power supply, gas supply, heating, communication, cable TV and other units within the property management area shall charge relevant fees to the end users.

It can be seen that the property management company only accepts the commission to collect fees such as utilities. When the owner fails to pay the utilities, the property management company can stop supplying water and electricity to the owner according to the authorization of the water supply and power supply unit. However, it is only limited to the case that the owner does not pay the water and electricity fee, regardless of whether the property fee is paid or not.

2. The principle of contract relativity. The other party that supplies water and electricity to the owner should be the water supply company or the power supply company. According to the defense principle of contract performance, if the water user fails to fulfill the obligation of paying water and electricity charges, the water supply and power supply provider certainly has the right to refuse to fulfill the obligation of water supply and power supply, that is, the right to stop water supply and power supply. The right holder of water and power cuts is the water supplier, not the property company.

If the property company threatens the owners by stopping water supply and power supply, the owners can report the situation to the relevant water supply companies and power supply companies, or complain to the real estate administrative departments at or above the county level. For property losses directly caused by water and power cuts, they also have the right to bring a lawsuit to the people's court according to law.

4. Which department can I complain about the elevator problem?

According to the Property Management Regulations, residential property companies have the right to choose qualified elevator maintenance companies that meet the national regulations to engage in daily elevator maintenance.

But the residential property company is also employed by the owners. Therefore, in the choice of elevator maintenance company, on the one hand, we should consider the requirements of the owner's service, on the other hand, we should consider the cost of hiring elevator maintenance company from the perspective of our own operation. And there are irreconcilable contradictions in these two aspects.

Generally, elevators are maintained by professional elevator maintenance companies. The property has the obligation to notify the maintenance personnel for timely maintenance. If the property can't restore the normal operation of the elevator for a long time, causing inconvenience to the owners, you can tell them first, and then you can find two departments to solve it:

1, complain to the property management department;

2. For elevator quality problems, complain to the Technical Supervision Bureau or immediately call the hotline 12365 to report the complaints.

Residential property occupies public green space to build parking spaces. How to defend rights and complain to what department?

According to the relevant provisions of the Civil Code (effective from 202 1. 1):

1. If the residential property company changes the public greening into a parking space, it must be reported to the relevant landscaping department and the real estate company for approval before construction, and the public greening facilities shall not be changed without approval;

2. Before decoration, all owners must be informed, and construction can be carried out in accordance with relevant regulations or schemes only after more than two-thirds of the owners agree and sign.

Moreover, the renovated property must be open to all owners free of charge. If the charging system is adopted, the parking fee belongs to all owners, and the property management company can collect and remit it. All expenses should be returned to each owner equally, or the corresponding property fees of each owner should be deducted. Among them, the property company can agree with the owners' committee to extract a certain parking space management fee.

In case of any of the above-mentioned violations, the owner may report to the Property Management Office of the Real Estate Management Bureau or to the relevant landscaping department.

legal ground

property management regulations

Chapter I Article 1 These Regulations are formulated in order to standardize property management activities, safeguard the legitimate rights and interests of owners and property service enterprises, and improve the living and working environment of the people.

Article 2 The term "property management" as mentioned in these Regulations refers to the activities in which the owner selects a property service enterprise, and the owner and the property service enterprise carry out maintenance, conservation and management of the house, supporting facilities, equipment and related sites in accordance with the provisions of the property service contract, so as to maintain the environmental sanitation and related order in the property management area.

Article 3 The State encourages owners to choose property service enterprises through an open, fair and just market competition mechanism.

Article 4 The State encourages the adoption of new technologies and methods, and relies on scientific and technological progress to improve the level of property management and service.

Fifth the State Council construction administrative departments responsible for the supervision and management of the national property management activities.

The real estate administrative departments of local people's governments at or above the county level shall be responsible for the supervision and management of property management activities within their respective administrative areas.

Owners enjoy the following rights in property management activities:

1. Accept the services provided by the realty service enterprise according to the stipulations of the realty service contract.

2. Propose to convene a meeting of the owners' congress to make suggestions on matters related to property management.

3. Put forward suggestions on formulating and amending the management regulations and the rules of procedure of the owners' congress.

4. Attend the owners' meeting and exercise the right to vote.

5. Elect members of the owners' committee and enjoy the right to be elected.

6. Supervise the work of the owners' committee.

7, supervise the realty service enterprise to perform the realty service contract.

8. Have the right to know and supervise the use of * * * parts, * * facilities and equipment and related sites of the property.

9. Supervise the management and use of special maintenance funds for * * * parts and facilities of the property (hereinafter referred to as special maintenance funds).

10, other rights stipulated by laws and regulations.