Who should compensate for the losses caused by the mistakes of the cleaning staff of the property company?

After reporting to the company, the attitude given is very clear and belongs to personal behavior. The company does not come forward to solve this matter, and the department head and the parties concerned will solve this matter on their own. 500 yuan's financial compensation (including medical expenses) proposed by the person in charge was acquiesced to settle the matter, but the parties felt that it was a company act, did not realize that it was their own dereliction of duty, and were unwilling to bear any expenses, so things reached an impasse.