How to respond to residents' complaints that the property is not used as the mayor's hotline?

Express understanding, confirm its specific situation, and express that it will coordinate with the superior unit of the complaint mode to solve the complaint problem. Explain the relevant laws, regulations and policies to residents in detail, ensure that they know their rights, follow up and solve problems in time, feed back the solution to residents in time, and then contact the losses of residents, give them appropriate compensation and protection, and make up for their inconvenience and losses in business.