Commitment letter of after-sales service

In study, work and life, letter is the strangest thing for everyone. Letter is an applied style and a common communication tool. There are many precautions in writing letters. Are you sure you can write? The following are four after-sales service promises I have compiled for you, for reference only. Let's have a look.

After-sales service commitment Article 1 I. After-sales service commitment

1. Quality assurance: As an equipment supplier,

The products provided by our company for this bid are all in the original packaging of the manufacturer, which conforms to the quality certification and quality certification system of the same company, and provides product technical data (including installation instructions, product packaging catalogue, Chinese product instructions, certificate of approval, warranty, etc.). ).

2. Supply and installation time: XX Xunchuang Trading Co., Ltd. will supply the goods to users after receiving the bid-winning notice if it wins the bid. Product manufacturing and testing have quality records and testing data. For the test of product performance, we have carried out the whole process and full performance inspection of the product, and only after confirming that it is qualified, can it be packaged and delivered.

3. Product delivery date: as far as possible according to user requirements. If there are special requirements that need to be completed in advance, our company can organize the production and installation to meet the needs of users.

4. Warranty commitment: Our company will provide full-time service and lifelong technical service support on normal working days for all products provided within the validity period of this agreement.

5. Response time: In case of quality problems or inconvenience caused by operation within seven working days, our company promises to replace the equipment free of charge within three working days. During the warranty period, if the product fails, we will provide replacement equipment when necessary after receiving your maintenance report. During the warranty period, if the equipment cannot be used normally after two repairs due to performance failure, our company will replace the new equipment for free.

6. Service system: As an equipment supplier, our company provides a guarantee system for the products provided in this tender: when the equipment breaks down, our company will send designated professional technicians for maintenance or repair within the specified time, and the freight and miscellaneous expenses that the buyer is willing to generate will be borne by our company.

Second, the product price commitment:

1. Under the same competitive conditions, our company sincerely provides you with the most favorable price without sacrificing technical performance or changing product parts.

2. During the warranty period, the supplier will repair and replace the parts damaged due to quality reasons free of charge, and the parts damaged outside the warranty period will only be provided at cost. If the equipment is damaged due to the buyer's human factors, the parts repaired or provided by the seller will be calculated at the cost price.

Third, after-sales service guarantee

Company strength guarantee: the company will establish a special after-sales service system for this project;

Four. Complaint system and contact information

1. If you are dissatisfied with our service, please complain to the dispatcher of the technical department or the manager of the maintenance department.

2. It is our responsibility to verify the problems complained by users. We will punish managers and managers to varying degrees and apologize to users. If it is not the responsibility of our company, the relevant personnel will also explain to the users, hoping that users can give us the greatest support.

Full name of the company (seal)

Person in charge of business: contact information:

After-sales service commitment 2:

In the project bidding, if we are lucky enough to win the bid, in the construction and construction process of the project, we will make the following commitments to the after-sales service of the project in addition to responding to all the terms in the bidding documents and fulfilling the contract contents:

I. Quality assurance

1. All equipment, materials and accessories are brand-new and unused quality products. The goods conform to the current effective national standards, with the product quality certificate and warranty card issued by the manufacturer, which are consistent with the origin, brand, quality, specifications and technical performance described in the bidding documents.

2. Provide technical documents, including operation manual (instructions for use), packing list and product certificate. When loading the goods.

3. All products have factory inspection reports.

Second, the construction guarantee

1. We promise to deliver the goods on time as stipulated in the contract. Otherwise, we will bear the losses caused to the tenderer.

2. Installation and maintenance personnel have received special training and assessment, and have rich post experience.

3. Ensure that the installation progress meets the overall progress requirements of the project.

4. We are responsible for the safety measures and responsibilities during installation, debugging and maintenance.

Third, service guarantee.

1. After receiving the letter of acceptance, issue the construction plan according to the requirements of the tenderer.

2. Be responsible for the construction, installation, debugging and acceptance of the equipment, and make relevant cooperation to ensure that the project requirements can be met at one time.

3. Conduct technical training for the tenderee's personnel. The main contents of the training include the composition, use and operation of the equipment system, simple fault inspection and troubleshooting, so as to ensure that the tenderee fully understands the product performance before operation, standardize the use, eliminate hidden dangers of accidents and improve work efficiency. All the training expenses shall be borne by us, and the specific time and number of people shall be agreed upon when the contract is signed.

We have a professional after-sales service team, which will regularly repair and maintain the equipment to ensure the normal operation of the equipment.

5. Ensure to provide common spare parts, accessories and tools that meet the requirements of the tenderee, whether during the warranty period or at the expiration of the warranty period.

6. The quality guarantee period of the equipment, materials and installation provided by us is 2 years, counting from the date of acceptance and delivery. Major quality problems occur during the warranty period, and the warranty period shall be recalculated from the date of completion and acceptance of maintenance.

7. During the installation process and service life, all losses caused by quality reasons shall be borne by us.

8. Provide technical support telephone during the quality guarantee period to answer the problems encountered by the tenderee in use.

Put forward suggestions to solve the problems for the tenderee. If the telephone consultation cannot be solved, we promise to arrive at the scene within 48 hours to ensure the normal operation of the equipment.

9. When there is an emergency maintenance accident, we will arrive at the scene of the accident as soon as we receive the notice.

10. If the tenderer needs to upgrade, update and replace the equipment, we promise to provide services at preferential prices.

The above is our after-sales service commitment to this project. If we fail to meet the requirements of the tenderer and our commitment standards, causing great losses to the tenderer, we are willing to bear the consequences and compensate all the economic losses caused by it.

Commitment unit:

Authorized representative: _ _ _ _ _ _ _ _ _ _

Date: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

After-sales service commitment Article 3 After-sales service commitment and scheme of broken bridge aluminum window, our company will continue to provide the owner with after-sales service items such as project warranty after the completion of the broken bridge aluminum window project. This is the work of the whole company. Departments include after-sales service department, marketing department, quality supervision department, design department, materials department and engineering department.

I. Institutional setup

1. 1, Marketing Department, Design Department, ministry of materials and equipment, Warehouse Department, Planning Department, Production Department, Engineering Department, Quality Supervision Department and After-sales Service Department.

1.2, after-sales service process

The after-sales service department and marketing department of 1 visit the owner every quarter to understand the problems existing in the use of aluminum alloy windows.

The after-sales service department set up a hotline to collect product information fed back by customers and accept reports and complaints from customers. Respond quickly according to customers' opinions and complaints, find out the situation, analyze the reasons, and fill in the record sheet of engineering quality problems.

4. Record the type of the problem, the existing parts and the reasons, and write down the solutions. 5 Find out the reasons and propose solutions. If necessary, agree to the design of the solution. For simple problems, such as repairing sealant, it can be repaired directly.

For more complicated problems, it is necessary to formulate a detailed maintenance service plan, and the after-sales service department will organize various departments to arrange maintenance preparations.

8 The design department provides the maintenance plan, design drawings, materials needed for ministry of materials and equipment procurement, and the production department carries out production and processing. The quality supervision department checks all kinds of maintenance materials and processed parts for maintenance.

After the maintenance materials arrived at the site, the project leader of the project began to organize the installation workers to carry out maintenance services. 10 the project leader of the engineering department guides the workers to carry out maintenance according to the maintenance plan and controls the maintenance quality.

1 1 After maintenance, the damage causes, remedial measures and repair completion shall be submitted to the owner in writing. At the same time, hand it over to the customer for inspection and acceptance and sign the acceptance sheet. The after-sales service department will file the acceptance certificate. 13 responsibilities of each department

1. Responsibilities of after-sales service department

1. 1, regularly organize customer visits and surveys, fill in the owner's return visit records, and handle customer feedback.

1.2. Find the problems in use by the owner in time and report them to the corresponding departments of the company to formulate solutions and maintenance service implementation plans.

1.3, organize the implementation of after-sales service.

2. The marketing department regularly visits old customers, collects customer quality feedback information, and timely transfers customer complaints to the after-sales service department.

3. The quality supervision department is responsible for the quality inspection and supervision during the after-sales service.

4. Relevant departments are responsible for the design, materials, production department and engineering department to provide design drawings and materials needed for maintenance in time according to the maintenance plan and maintenance service implementation plan of after-sales service department.

Maintenance and management of aluminum alloy window of the second broken bridge

1 Maintenance of decorative surface

The impact resistance of broken bridge aluminum alloy window is poor, and protective railings with a height of not less than 900㎜ should be set when there is no window sill wall indoors. In general, protective railings or green belts should be set at the outside of aluminum alloy windows near the windows to isolate them from the sidewalk.

The decorative surface of the broken bridge aluminum alloy window should be cleaned regularly. The specific contents are detailed in the following order. The decorative surface of aluminum alloy window decorative materials such as aluminum profile glass cannot be scraped with sharp metal. If there are strong corrosive substances such as strong alkali on the decorative surface of aluminum alloy window material, it should be wiped clean with soft cotton cloth immediately and rinsed with clear water. 2 Maintenance and management of other parts

When people leave, the openable part should be closed. Before severe weather such as strong wind and rainstorm occurs, the closing of the openable part should be carefully checked. The moving parts should be coated with lubricating oil frequently to keep flexibility and avoid corrosion. In the process of use, there should be no water in any part of the aluminum alloy window. The auxiliary system of aluminum alloy window shall not be dismantled or destroyed at will. During indoor decoration construction or other activities, care should be taken not to soak fire-proof cotton and thermal insulation cotton.

Broken bridge aluminum alloy window warranty

1. Warranty period is 2 years according to the requirements of the Owner and national regulations, counting from the date of completion acceptance.

Second, service control.

1. Purpose: To realize after-sales service of all products, so as to monitor the completed projects delivered for use and make customers get satisfactory service.

2. Scope: This procedure is applicable to the services provided by the company to the owners or property management departments of the projects undertaken.

3. The engineering maintenance department maintains the after-sales service of products and manages the after-sales service under centralized management.

4. The design department is responsible for compiling the instruction manual of the product, and defining the characteristics, uses and usage methods of the product.

5. The quality inspection room is responsible for issuing the product certificate delivered to the owner.

6. Operating procedures

(1) After the project is completed and accepted, the project department will sign a warranty maintenance agreement with the owner or property management company in time.

(2) During the warranty period, the on-site inspection and visiting users shall pay a return visit at any time in case of emergency, and make a record of the return visit service.

(3) During the warranty period, the company will be responsible for free maintenance of any product quality problems or problems caused by construction. If the product is damaged artificially, the engineering maintenance department shall be responsible for the maintenance expenses, and the damaged person shall be responsible.

(4) During the warranty period, the project manager shall organize the original project personnel to actively serve the delivered project, listen to customers' opinions on the project, fill in the quality form, and report it to the design department and the quality inspection room for the record.

7. After the project is completed and delivered for use, pay a regular return visit within the time limit stipulated in the contract to understand the shortcomings or improvements in the use of the product.

(1) In case of sudden changes, the engineering department shall immediately organize personnel to pay a return visit to solve the owner's calls and letters.

(2) seasonal return visit

(2. 1) Visit in rainy season. The engineering department will organize the original project department personnel to conduct spot checks on the waterproofing of the project.

(2.2) Visit in typhoon season: The Engineering Department organized the original project team to inform the owner to close the open windows in typhoon season; (2.3) Winter visit: The engineering department is responsible for spot-checking the warmth of doors and windows and the self-explosion of glass.

8. Technical return visit: The design department is responsible for technical return visit to existing projects to understand the technical performance and application effect of new materials, new processes and new technologies. The design department shall, jointly with the relevant departments, investigate the quality of the projects already built or under construction, obtain scientific basis, and make records to create conditions for improvement, perfection and popularization.

9. Record all return visits and warranties, and submit written reports as technical data for archiving.

10. When the broken bridge aluminum alloy window project is completed and accepted, our company will provide the owner with the use and maintenance manual of the broken bridge aluminum alloy window.

1 1. Before the broken bridge aluminum window is delivered for use, our company will train aluminum window maintenance personnel for the owner.

III. Inspection and Maintenance Plan

1. If bolts are found to be loose, they should be tightened or welded in time after the owner moves in for one month.

2. If the joint is found to be rusty, it shall be derusted and painted in time. If it is found once every six months, it should be repaired in time.

3. When the glass is found to be loose or damaged, it should be repaired and replaced in time. Telephone calls and letters should arrive within 24 hours.

4. When sealant and rubber strip fall off or are damaged, they should be replaced once a year in time.

After-sales service commitment Article 4 The company's quality policy: strict management, continuous innovation, continuous improvement and customer satisfaction. Our company's quality commitment: quick response, immediate action.

Product commitment:

1. If the product is not satisfied within one week after being sold, there is no reason to return it. But the freight is borne by the returning party.

2. Within three months after the product is sold, if the customer raises a question and it is proved by our after-sales engineer that it is a quality problem, it can be returned, and the freight will be borne by us.

3. Within one year after the security products are sold, and within three years after the road monitoring products are sold, we are responsible for free maintenance of any non-human damage and failure.

Service commitment:

1. We will answer the customer's after-sales consultation within 2 hours during working hours.

2. After we confirm the customer's complaints about the customer's products, we will register the customer's complaints. Our technicians will analyze the reasons and give an answer within one week.

If on-site technical support is needed, our after-sales staff will arrive at the customer's site within one week.

4. After the after-sales service is completed, the after-sales service report shall be submitted to the customer and signed by the customer for confirmation. Our after-sales personnel can only leave the scene after the customer's needs are solved.