Property management thesis

On property management in colleges and universities

First, the management of student living quarters

Student dormitory is the main place for students' daily life, study and entertainment, and also the home of students. It can be said that its management is directly related to students' learning environment, personal safety and physical and mental health. How to create a warm home for students, we think we should do the following three things well:

(A) the establishment of a standardized quality management system, from the system to ensure the effective management of student apartments. It is suggested that any qualified student apartment management unit introduce the quality certification of 150900 1: 2000, so that the management and service of student apartments can reach high standards and students can enjoy star-rated services in apartments. The specific performance is as follows:

1. Establish a set of effective management rules, such as: employee handbook, personnel management system, job responsibilities, employee assessment and reward and punishment regulations, management objective assessment and evaluation methods, etc.

2. Establish a set of effective control procedures, such as document control, quality record control, management review control, human resources control, infrastructure and working environment control, service realization planning and control, customer-related process control, procurement control, outsourcing business control, customer property control, unqualified service control, customer complaint handling control, corrective measures control and preventive measures control.

3. Establish perfect maintenance procedures, such as: customer maintenance application processing procedures, apartment equipment and facilities operation maintenance procedures, fire fighting equipment operation procedures, warehouse management system, etc.

4. Formulate perfect administrative procedures, such as meeting system, contract management system, training management system, office environment management system, subcontracting service management regulations, document management system and procurement management system.

5. Formulate work regulations for apartment areas, such as bed allocation and arrangement management regulations, living order management regulations, water and electricity management regulations, furniture management regulations, accommodation charge management regulations, work and rest system, logo management regulations, service quality inspection management regulations, student complaint handling regulations, return visit student management regulations, emergency or abnormal situation handling regulations, student accommodation and graduation management regulations, hot water boiler management regulations, apartment area fire safety management regulations, apartment laundry room regulations.

(B) the construction of student apartment culture

According to the requirements of version 150900 1: 2000, student apartments need to do a good job in building apartment culture.

1. In order to facilitate students' study, communication and entertainment, as well as visits by relatives and friends, it is best to equip each dormitory with a cultural room, which can be equipped with basic facilities such as desks, televisions, newspapers and magazines.

2. Publicize and mobilize students to actively participate in regular and irregular apartment indoor competitions and other activities, and commend and reward the award-winning dormitory.

3. Standardize the signs around and inside the apartment, increase bonsai greening indoors and outdoors, and beautify the apartment environment.

4. Ask the administrator for warm tips and greetings, for example, when the weather is cold, ask "Hello! Have you worn enough clothes? " ; At the end of class, the students asked, "Are you hungry?" ; When you come back from evening self-study, say hello, you have worked hard and go to bed early. Remind your classmates when it rains, "Do you have an umbrella?" ..... and set up warm reminders such as weather forecast to show concern for students in details.

5. Actively cooperate with the Youth League Committee of the school, the Student Affairs Office and other departments to do a good job in the psychological counseling room for students (the Covenant of the mind).

6. Hire students as apartment management assistants and participate in the management process of student dormitories.

7. If possible, we can consider setting up a student apartment tabloid to encourage students to publish various articles and put forward opinions and suggestions on the management and service of student apartments, so as to strengthen communication between management departments and students.

(3) Management team building

1. Improve the standard to equip the management cadre team, continuously introduce talents with higher education such as undergraduate and master's degrees to enrich the management team, and continuously improve the management level.

2. Insist on recruiting young talents with technical secondary school or college education and compete for posts, so that managers and regional supervisors are younger, more professional and closer to students, thus improving the level of management services.

3. According to the characteristics of student apartments, organize and train an apartment professional cleaning team and comprehensive maintenance team as well as daily security and fire brigade.

4. Accelerate the intelligent construction of apartments, continuously install monitoring system and apartment access card system (or fingerprint identification system), and adopt the mode of "intelligent facilities+mobile security patrol+administrator patrol" to ensure the safety of student apartments.

Second, the management of employee residential areas

In many colleges and universities, faculty housing is welfare housing, which is generally built on campus. In the past, general administration was carried out by schools. After the housing reform, colleges and universities have different management of faculty housing. We believe that we can consider implementing professional and standardized property management for faculty housing in colleges and universities from the following aspects:

(A) the transformation of residential areas

Because the original residence does not have the basic conditions of commercial housing standards, when implementing property management, we should first carry out the necessary transformation of residential areas and improve the corresponding facilities. Conditional schools can appropriately issue dowries (allocate certain funds for all aspects of transformation), so that the residential areas of employees can basically form a relatively standardized community, such as:

1. Old houses (public parts) and old roads: maintenance and reconstruction.

2. Reasonably adjust, transform and supplement public facilities such as water, electricity and fire protection.