What abilities should a property manager have in general?

What abilities should a property manager have in general?

Property management provides a wide range of services, which are professional, social, policy and mass. Therefore, employees engaged in property management, whether in management or in the operation of specific work, must have some special qualities in order to do a good job in service.

First, there is? Generalist? The special quality of

The senior management of a property company must be knowledgeable in many aspects? All-rounder? Generalist? Except should there be? Service first? In addition to service awareness, professional knowledge, business acumen and management ability, you must also have knowledge of related architecture, construction engineering, structural science, landscaping, municipal engineering, electricity and heat. , real estate management, economic management, systems engineering, behavioral science, modern management, law, financial management, computer, psychology and public relations knowledge in the process of service. The operation layer of a property management company must be versatile and compatible with all kinds of work. This is because the daily work of property management is trivial and complicated, with a large number of equipment and facilities and high maintenance and operation requirements. As an ordinary operator, you should have strong adaptability, handle and solve some urgent problems in time, learn to deal with people, and learn polite service and skill service.

Second, the professional ability

As a property manager, you must master certain professional knowledge and ability. With the continuous improvement of your property management position, the importance of professional ability will gradually decrease. As a grass-roots supervisor, personal professional ability will be very important. What you want to achieve is that you can directly guide and represent the actual work of your subordinates. The source of professional ability is nothing more than two aspects: one is from books, and the other is from practical work. In practical work, you need to learn from your leaders, your colleagues and your subordinates. ? Not ashamed to ask? It is the attitude that every supervisor should have.

Third, management ability.

As a property manager, management ability corresponds to the professional ability of the manager. When your position requires more majors, relatively speaking, you need less management skills. On the contrary, the higher your position, the higher the requirements for your management ability. Management ability is a comprehensive ability, which requires your command ability, your decision-making ability, your communication and coordination ability, your professional ability, your work distribution ability, and so on. Management ability comes from books, but more from practice, so to improve management ability, you need to constantly reflect on your daily work, and use your brain to review and summarize your work from time to time.

Fourth, communication skills.

The so-called communication refers to unblocking each other's opinions. This kind of communication includes two aspects, inter-departmental communication and intra-departmental communication (including your subordinates, your colleagues and your superiors). The company is a whole, and the department you lead is a part of the whole, so it is necessary to contact with other departments and communication is essential. The purpose of communication is not who wins or loses, but to solve problems. The starting point of solving the problem is the interests of the company, and the interests of the department are subordinate to the interests of the company. Communication within the department is also very important. As a supervisor, you need to know, master, guide, assist and care about the problems in subordinates' work, their ideological trends and even their lives. On the contrary, for your supervisor, you should also take the initiative to report, and reporting is also a kind of communication.

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