What is the relationship between Vanke Property Customer Service Assistant and Customer Service Butler?

Customer service housekeeper is generally aimed at high-end real estate, and the service is comprehensive and thoughtful. Take the villa as an example. A housekeeper only provides services for 20-30 households (depending on the project) that she is responsible for, including consultation, complaints, property management fees, contact maintenance, cleaning, security and so on. She will help you contact or reply to you.

Customer service assistants are basically aimed at ordinary houses. Generally speaking, one person is responsible for 500-800 households, covering more families. Services include consultation, complaints, collection of property fees and so on.

In fact, the service content is basically the same, but if the housekeeper goes beyond the scope of customer service assistant, she will also try to help you solve it.