Analysis of the reasons why the customer service of the sales department failed to achieve the business objectives; What's the improvement and promotion?

The property customer service of the sales department failed to achieve the business objectives, and the reasons were analyzed and improved as follows:

1. Personnel problems: Property companies may have problems such as insufficient personnel training, poor management, or lack of sufficient property management personnel. Personnel promotion: Property management companies should pay attention to personnel training, improve the professional quality and service awareness of property management personnel, security guards and other service personnel, so as to improve service quality and owner satisfaction.

2. Institutional problems: the residential property management system is not perfect enough to effectively restrain the behavior of owners and tenants, or the management system is not well implemented. System perfection: we should establish and improve the residential property management system, strengthen the implementation of the system, and strictly enforce the discipline and rules.

3. Service problem: The residential property service may be poor, inefficient, or the service attitude is not good. Service improvement: property management companies should establish multi-channel communication mechanisms to improve service efficiency and quality, strengthen the survey of owners' satisfaction, timely understand owners' needs and opinions, and timely improve services. At the same time, we also need to pay attention to publicize and guide the civilized and compliant life of the owners, improve their consciousness and cooperation, and maintain the environmental order of the community.