How to extract the experience of the team

Finding the right problem is more important than solving it. Only by defining the scenario and success criteria can we accurately find the organizational pain points in the business scenario and form a precise focus on organizational issues, so as to tap the expert experience and refine the results.

Therefore, we should invite experts from the perspective of business development, focus on the pain points in the business, choose to extract scenarios, break through the thinking that organizations need the same things, and clarify which business methodologies and scenarios need to be copied to employees by extracting organizational experience to improve performance.

Secondly, business leaders or training departments * * * determine the direction of topic selection, determine the interviewees, and * * * create task scenarios. Among them, the selection of experts is a key step. Mainly select experts who have long-term stability in the direction of research topics, excellent performance, constructive communication methods and voluntary participation in organizational experience refining activities.

Focusing is the first and key step to extract organizational experience. Only by defining the goal and locking the scope can we better carry out the follow-up work.

2. Content extraction

After the questions extracted by the organization are determined, business leaders or training departments will jointly determine the direction of topic selection and collect and sort out the contents around this central point.

Internal data collection:

In the course of their work, internal experts and managers may sort out some case materials and experiences, which may exist in case competitions of some departments, experience summary in knowledge base, reports and exchanges of internal and external achievements. These materials are the basis for extracting organizational experience and can be collected by relevant knowledge managers, managers and internal experts.

Expert interview:

The premise of expert interview is to find real business experts, mainly to choose experts who have long-term stability and excellent performance in the research topic direction, have constructive communication methods and voluntarily participate in organizational experience refining activities.

By interviewing and mining the "knowledge map" in the brains of business experts, we can refine and extract organizational experience and form replicable tools and methods. This is the key and difficult point to extract organizational experience. Specific achievements include workflow, task scenarios, challenges, specific working methods, skills, speech skills and so on.

3. Knowledge display

After sorting out the extracted contents, training courseware, on-the-job teaching manual, project cases and other documents can be circulated and studied by relevant knowledge demanders.

As the saying goes, "the text is not as good as the table, the table is not as good as the picture, and the picture is not as good as the thing." In order to better present the expert experience to learners, help them quickly acquire the overall logic and understand the connotation of the method, the knowledge combed by the system needs to be further visualized-the text content needs to be transformed into intuitive graphics, tables and so on.

There are various graphic structure templates in Office and Powerpoint software, which can meet the requirements of common graphic visualization. What needs to be emphasized is not only to visualize the content, but also to choose the ways that employees like, such as animation, H5, micro-lessons and other new forms.