Summary of residential property management 3 articles

Summary of Property Management in a Residential Quarter

20XX is an era in which rapid economic growth and financial crisis coexist, an

Summary of residential property management 3 articles

Summary of Property Management in a Residential Quarter

20XX is an era in which rapid economic growth and financial crisis coexist, and it is also an extraordinary year. From the new year's pipe blocking incident, the owner's complaint to the improvement of the weak links in the management office, it has won unanimous praise from the owners and truly recorded the hard work of all the staff in the management office. The work is summarized as follows:

1. Due to our unreasonable operation and illegal use by residents, Room 209 of Building in _x 13 was flooded with sewage during the New Year, and the sewage extended to the shops on the first floor, causing great losses to the owners and businesses. The staff of the management office are as busy as a bee, and the owners complain bitterly. With the support of the company and the cooperation of Qi Xin, the staff of the management office, after more than a week's efforts, the matter was finally solved satisfactorily, and the owner also took out cash to comfort the staff in our office.

Secondly, the change of market environment leads to the shortage of order maintainers in our management office, which brings challenges to the security prevention of the community. Due to the shortage of personnel, the locks of both families were pried open. Although nothing valuable was lost, it shows the importance of personnel stability. After the management office reported to the company and adjusted the salary and personnel accordingly, the above problems have not appeared in the community so far, ensuring the stability of public security in the community.

Three, _ Western restaurant occupied the fire escape for three years, which caused the owner to complain to the management office and also brought fire hazards. After many consultations and adjustments by the management office, and taking advantage of the rectification opportunities of law enforcement departments, _ Western restaurant successfully returned the long-occupied fire escape, which improved the understanding of fire control. This move has been well received by the owners, eliminating potential safety hazards.

Fourth, the shortage of personnel, recruitment can not be preferred, some employees are selfish, but their quality is not very good, which has brought some negative effects to the company's reputation. Although it is understandable to communicate with the owner through the management office, it is undeniable that this kind of behavior should be stillborn and impossible. Otherwise it will bring a devastating blow to the company. So our next task is to strengthen the quality training of employees, improve the personal concept of honor and disgrace, and reflect the real value of property managers.

Verb (abbreviation of verb) Management Office actively responded to the company's call and formulated the price list of paid services, which was first implemented in _ X. Although a few businesses held different opinions, they all accepted this fact after communication. It has been running well so far, not to increase the company's income, but to standardize the scope of property management services. Confirmed the respective responsibilities of the owners and property management.

Six, the community was established for eight years, and the underground pipe network is small and easy to block. The management office has been operating in accordance with the operating procedures formulated years ago, which lasted for one year. There is no problem now, and the pipe network is unblocked, which gives the owners of the community a comfortable and hygienic living environment and has won unanimous praise from the company and the owners.

Seven, because of the successful experience of sharing XX in 20XX, we have done a good job in the management and sharing of XX in 20XX, so that the owners of the community can once again enjoy their own festivals-_. Seeing the community owners sharing the feast, we deeply feel that only sincere efforts will yield a satisfied smile. The unique skill of the art of property management is to see how we summarize it.

Eight, the building roof disrepair, exposing security risks. The staff of the management office climbed up every corridor with heavy welding machines. After a week of hard work, it finally came to a successful conclusion. The damage of the east and west doors of the community, coupled with the unreasonable design at the beginning, made the owners of the community suffer from the scorching sun and rain. The management office is determined to improve the weak links, invest a lot of manpower and material resources and carry out transformation, so that the previous customs clearance has become the present home, which also reflects the essence of our property management company's service.

Nine, the access control system of residential unit building is a cornerstone between the owner and the management office, which has not been effectively solved for many years. The management office communicated with the owners repeatedly, which was recognized by most owners, and agreed that the management office would take the lead in contacting and discussing the access control reform scheme. So far, the project has successfully completed the renovation of two buildings, and it runs well after being put into use. The management office paid a return visit to the owner of the installation, and the answer was: "My children went downstairs at 9 pm and pressed their walkie-talkies. Let's listen to the music from the walkie-talkies at home, which made us laugh."

Due to the influence of the social environment, the management office has been laid off from the previous 65,438+06 to the present 65,438+03, which is a challenge for us. The previous achievements are there, and the service quality cannot be reduced under the pretext of downsizing, so that it will not be recognized by the owners. With the concerted efforts of Qi Xin, it can be used. Maintain the original cleanliness and hygiene standards; The public security situation is better than last year. * * * There were 2 public security incidents, which were put on file 1. Because there is no investment in greening, it can only remain the same. The owner's complaint rate is obviously reduced, and the work of the management office is slightly leisure.

Throughout this year, although our work has made small gains, there are still many shortcomings. I hope that under the correct guidance and supervision of the company's leaders, it will develop in a correct and stable direction and let our service quality reach a new level.

Summary of property management in the second residential area

Looking back on the coming 20XX years, my work is also experiencing extraordinary. In February, I returned to Yufeng with pure emotions. I started a new environment, and my work materials were wrapped in familiarity and unknowns, which prompted me to make more efforts to learn and challenge. A few months have passed in an instant, and the work is proceeding in an orderly way. At the end of the year, everyone should sort out the past and plan the future. At this moment, I will summarize my work in the past year as follows:

I. Property service work

Property management mainly includes all occupancy matters, daily maintenance, complaint handling, fees, infrastructure equipment maintenance, environmental sanitation, and pest control for new owners; There are also study and training, inspection by higher authorities, etc. The main work of the management office when urging the payment of management fees and rectifying the problems of public facilities and equipment in the community in 20XX. Combined with the actual situation, on the basis of further understanding of the service fee agreement collection method, with the full cooperation of colleagues in various departments of the property company, some work was successfully completed.

Second, the work of the office.

Office work is also one of my work areas. I have a lot of work. To deal with complicated and trivial work, we need to strengthen our work consciousness and pay attention to speeding up the pace of work. Improve work efficiency. Mainly do the following two aspects: 1. Data entry and document arrangement. For the information files and relevant meeting minutes involved in the management office, I carefully input and print, make forms and documents according to the work needs, and draft statements. Twenty archives management work. After arriving at the management office, the systematic and standardized management of archives is my routine work. I use the method of combining normal maintenance with regular centralized sorting, classify and file the files, and register them well.

Third, do a good job in the financial work of the management office

Be patient and meticulous in financial work. Since I took over the financial management, I have carefully checked the financial accounts, cleaned up the financial relations, strictly implemented the financial system, and made every account well, ensuring the balance of payments. First, do a good job in every entry and exit account. I can record and register every entry-exit account according to the classification rules of accounts. At the same time, carefully check the bills and make detailed records. Second, do a good job of monthly routine reconciliation. According to the financial management system, I refine the income and expenditure of the month, prepare financial statements regularly, and reconcile the accounts in time according to the company's requirements. There are no omissions or misstatements. The third is to control expenses reasonably. Reasonable control of expenses is an important link to achieve profitability. I insist on starting from the interests of the company and assisting the leaders of the management office in financial management. In the recurrent expenditure, strictly control procurement, consumption and supervision, prevent extravagance and waste, and put forward some reasonable suggestions.

Four, responsible for the green maintenance of the park.

At present, there is a shortage of greening personnel, and it is in winter, and the greening situation in the park is more severe, mainly in the following two aspects:

First, do a good job in park greening and daily maintenance of facilities.

The second is to clean up the road and every corner in time, eliminate snow, and do a good job in handover and acceptance.

Summary of property management in three residential quarters

Time flies, time flies, and in a blink of an eye, 20XX will soon become history. Since I joined the _ project in XX, I have received the support, care and love from the company leaders, from which I have learned a lot of management and technical experience, paving the way for my work in Wan Yue. Thank you very much for giving me this opportunity. The work is summarized as follows:

Let's review the work summary transferred to XXX first.

1, consciously strengthen management and technical knowledge learning, and strive to adapt to the new working environment. In order to adapt to the new working environment as soon as possible, I learned the basic situation of the project through Manager Zhao. The weekly work meeting keeps me informed about the positions and responsibilities of various departments, and I get first-hand information for my work. While being familiar with the work, I learned the knowledge of civil engineering maintenance, fire fighting, drainage and other aspects through contact with relevant construction units, humbly asked the managers of various departments, constantly clarified the working ideas and summarized the working methods, so as to integrate into the work as soon as possible.

2, strict self-discipline, establish a good image of managers. Project management of property management is on-site management. In my daily work, I always strictly demand that I lead by example, listen carefully to the opinions of employees in my work, respect and unite every employee, do not engage in centralized management, do not engage in privileges, and do not seek personal gain. I always demand that I be honest and practical, and establish a good image of managers among employees.

3. Strengthen daily management and improve the level of property services. Management produces benefits, and unity produces combat effectiveness. Starting from grasping employees' ideological work, firmly establish the guiding ideology of "a game of chess" in the project, guide employees to change their service concepts, keep daily diaries, write weekly work summaries and work plans for next week, and strengthen the continuous improvement of managers' own quality and business training. After charging the operation fee of the heat exchange station, does the owner have any questions about the problems existing in our current management? Afterwards, I learned that there are serious problems in the current project. In order to uphold the service concept of "_ Property", I strengthened the ideological education of employees' service consciousness, rectified the problems raised by the owners one after another, and fed back the rectification to the relevant owners. Through the efforts of all the staff of the project, the management and service now have made great progress than before.

4. Treat the owner's complaints, be supercilious and take them seriously, keep up with people and pay a return visit, and solve problems. The property customer service center receives complaints from the owners every day. The customer service center carefully receives every car owner who complains, records relevant complaints in detail, and feeds them back to the heads of relevant departments. The person in charge informs the customer service center through rectification, and the customer service center reports the rectification progress to the owner, and finally solves the complaint. According to this process, our project department has completed many problems left over from the project. Through regular return visits and responsibility implementation, we not only strengthened communication with the owners, but also improved our service level.

5. Collection of property fees. There are _ families in our residential area. Judging from the collection of property fees from X to X, except for some owners who don't pay property fees due to problems left by the development company, most owners (who are coordinating with the development company) pay property fees in full and on time, and the collection rate is over 92%.

Second, the problems existing in the work and corrective measures

In the daily management work, some work requirements and standards are not seriously implemented, which leads to many problems in the work.

1. The department manager's work attitude and service awareness are poor. The work exposed the professional knowledge, self-quality, meeting communication, work wrangling and other related issues of department managers. In order to prevent these problems, the project department strengthens the training of department managers. In 20_ years, the project department will carry out regular business training from department managers to employees in line with the basic goal of striving to create a learning service team to ensure the improvement of the service level of the project department.

2. The ability of managers to deal with emergencies is not strong. Judging from several service complaints, the establishment of a civilized city in 20 years, the operating cost of heat exchange stations, the training of emergency plans and the effective handling of emergencies are still lacking. With the gradual improvement of owners' requirements for community management and property services, training will be the focus of next year's work.

3. As the project leader, the management mode and methods are insufficient. The management mode needs to be improved. Practice has proved that extensive and conservative management will eventually be abandoned. In order to meet the new requirements, we should be strict with ourselves, constantly strengthen the study of management business and change the management mode. Look at the problem from the company's point of view, think about the problem, sort out the management process, sum up some good methods and experiences, apply them through practice, organize managers to discuss, learn and exchange management experience on a regular basis, and learn from each other, and encourage employees to put forward reasonable suggestions to the company and the project department to seek management experience. To drive the whole project management level.

4. Serious waste of materials and increased expenses. There is a waste in the use of materials. In order to save money and put an end to waste, we should reduce the waste of materials, strengthen the management of materials and reduce costs in future work.

5. Insufficient customer service awareness, untimely handling of problems left over from the project, different work standards and substandard collection rate. In order to improve customer service awareness, Zeng Qiang trained customer service personnel, strictly unified customer service standards, increased communication with community owners, took the initiative to serve, understood what owners really wanted, improved service quality, and consolidated service foundation, thus improving customer service level. On the remaining problems of the project, contact the development company to solve the remaining problems of the project as soon as possible, deal with the owners who owe money due to the project problems in time, and improve the collection rate on the original property charging rate.

6. The responsibility of security work is not high and the requirements are not strict. Vehicle parking, car loss and shoes loss have occurred from time to time. For security work, strengthen the combination of theoretical training and practical operation, and watch the video "How is property management tempered?" In essence, it is to let every security guard know about the work of property management services, master the emergency plan procedures in actual operation, perform their duties for each security guard at work, improve the overall security service, put an end to all kinds of accidents, and let the owners live in a safe and comfortable environment.

7, cleaning cleaning is not completely dead. Cleaning is good or bad for the health of the community, which is directly related to the whole facade of the community. In the future work, all cleaning personnel will be given comprehensive practical training centering on the cleaning supervisor. After the training, whether it is daily cleaning, family cleaning or cleaning, the cleaning process can be comprehensively improved.

Three. 20XX Work Plan of Project Department

Looking back on the work in 20XX years, there are both experiences and shortcomings. I will base myself on my advantages, correct my shortcomings, and do my best to do a good job in property management with a serious attitude of rectification. The work plan is summarized as follows:

1, do a good job in the courtyard decoration during the Spring Festival, hang red lanterns, do a good job in safety during the Spring Festival, and let the owners have a peaceful and peaceful Spring Festival.

2. Actively coordinate with the leaders of the development company according to the relevant questions raised by the owner.

3, strengthen the training and management of employees, improve their own quality, improve the quality of property services.

4. For the lack of greening in the hospital, replant in time to improve the aesthetics of greening in the hospital.

5. Organize some activities that are meaningful to the community, such as inviting the Evening News to participate in community activities and children's painting competitions. , enhance community culture and enrich spare time life.

6. Actively coordinate the development company to deal with the remaining problems of the project, and do a good job in collecting 20XX annual property fees.

7. Do a good job in the inspection and annual inspection of elevators in residential areas, as well as the pressure test and heating of 20XX degree heating.

8. Other temporary work required by the work.

Looking at the development prospect of 20XX, I have every reason to believe that the new year will be a year of constantly coping with challenges and pressures. With the support and help of company leaders, I think the work of 20XX will be even better under the team I lead.