How to evaluate the service quality of property management

The construction unit or the owners' congress and the property management unit can choose the service category and level according to the characteristics of the property and the needs of the service, and determine the specific charging standard within the highest charging standard corresponding to each service level in accordance with the provisions of these Measures, and the property service fee is the sum of all the selected service fees; The comprehensive service level of the management office selected by the construction unit shall not be higher than the minimum level of the selected public * * * area cleaning service and public * * * order maintenance service; In residential areas with non-commercial residential projects, in principle, the level of property services selected shall not exceed three. If it really needs to be exceeded, it must be approved by the owners' meeting and filed with the competent price department of the district or county where it is located; The agreed service level and standard shall be stipulated in the property service contract. The property construction unit shall express the preliminary property service contract to the buyer at the same time when selling the property; The grade standards and highest standards of property services shall be adjusted and announced by the Municipal Price Bureau in conjunction with the Municipal Real Estate Resources Bureau. If the owners' committee has opinions on the quality of property services, it may submit the opinions of the owners to the property management enterprises in writing, and ask them to improve the quality of services. If the property management enterprise refuses to adopt the opinions of the owners' committee, the owners' committee shall report to the relevant competent authorities in a timely manner and request coordinated handling.