Summary of property management work

Summary of property management: 5 articles

Work summary is an important link to do all the work well. Through work summary, we can make clear the direction of the next work, avoid detours, make fewer mistakes and improve work efficiency. The following is my summary of property management for everyone. Welcome to reading.

Summary of property management work 1 Time flies, and I have been working in the _ _ service center for a year before I know it. In my opinion, this is a short and long year. What is short is that I haven't had time to master the work skills and professional knowledge, and time has passed; Becoming an excellent customer service staff has a long way to go.

Looking back at the company's customer service job application at the job fair, it seems to have happened; But now I have changed from an ignorant student to an employee with job responsibilities, and the customer service work has changed from unfamiliar to familiar.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, if you want to be a qualified customer service staff, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work; Of course, I didn't realize this at first, but it was only after I experienced various challenges and tempering in my work that I deeply realized it.

The following is my main work in the past year:

1. Go through the formalities and certificates of the owner's house expropriation, occupancy and decoration, and file the owner's information, files and keys; Among them, it was delivered to * * * _ _ households in the park, and _ _ households went through the handover procedures, 7 households went through the decoration procedures, and X households stayed in the owner.

2, accept all aspects of information, including the owner, decoration units, real estate companies, construction units and other information, at the same time make records, notify the relevant departments and personnel for processing, and track this process, after the completion of a return visit.

3. Making, sending and filing letters and documents. At present, X copies of annual work contact sheet and X copies of rectification notice are sent; Warm reminder x copies; X copies of departmental meeting minutes and _ _ copies of large-scale project release notes. In the process of completing the above work, I learned a lot and grew a lot.

The tempering at work has shaped my character and improved my psychological quality. As a person who has just entered the society and has little work experience, I will inevitably encounter all kinds of obstacles and difficulties in my work, but with the help of my leaders and colleagues, especially under the careful guidance of my current supervisor, I have the courage to face difficulties and dare to challenge, and my personality has further settled down. I remember that when the houses in Lanxiuyuan and Linfengyuan were delivered, the time was tight, there were few people, and the related work was complicated. All the staff in the housekeeping department have worked overtime for more than one week in a row, and strive to make full and meticulous preparations before handing over the house; Especially in the first three days of delivery, everyone works overtime until two or three in the morning every night.

On the first day of delivery, I was responsible for the assistance of the customer service center. When I drag my tired body to participate in the delivery work, I feel like sleeping with my eyes open. However, when I saw Zhang Yu, who came all the way from Chongqing, facing the customers with a calm and sweet smile and skillful reception skills, waves of ripples rose in my heart. She's working overtime, too. She'll be tired. Why can she keep such a good mental outlook and working condition in front of customers? Through the company leaders' summary of our work that day, I deeply realized the true meaning of professionalism and smiling service. The so-called dedication means that when you are at work, no matter how hard you have worked before, you should do your job well and do your job duties well.

The so-called smile service means that when you face customers, no matter whether you are happy or upset, you should work hard, put customers first and always smile, because you represent not only your personal image, but also the image of the company. In the delivery work on the second and third days, I changed from assisting work to formal reception work. While strengthening my emotional control, I tried to keep smiling and successfully completed the handover procedures of several owners. I am also very pleased to hear the encouragement of the superior leaders and look at the satisfied smile of the host. Going through this delivery process has also played a great role in my future work. In the face of criticism and correction from leaders and colleagues, I can straighten my mind and make positive corrections. When communicating with a few difficult engineers, they gradually become fearless; Reception etiquette, telephone etiquette and other etiquette have also been gradually improved;

1, I realized the importance of details in my work and life. Because the details are "small", they are often despised or even ignored, which often makes people feel cumbersome and have no time to take care of them. In the work and life of _ _, I deeply realized that the details can not be ignored and careless; Whether it is drafting every line and punctuation of official documents, or refining the services emphasized by leaders, there is no dead end in hygiene and so on. I deeply realize that only by going deep into the details can I get a return from it; Details bring benefits and details bring success;

2. I have developed my talents in my work and study; When I worked hard to complete every task assigned to me by my superiors, I got the support and affirmation from my superiors. The layout of the park on Christmas and New Year's Day just completed two days ago is the first scheme I made myself. When the plan was approved by the supervisor, my heart was full of joy of success and passion for work. As for the layout of the publicity column in the canteen, the park identification system and the layout planning in the Spring Festival park, I will treat them seriously and responsibly, and try my best to do them well one by one.

In the new 20__ years, I will try my best to correct the shortcomings in my work in the past year and constantly improve and strengthen my work in the following aspects:

1, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve customer service reception process and etiquette.

2. Strengthen the production ability of copywriting and meeting; Expand various job skills, such as learning the operation of basic software.

3. Further improve your personality, improve your patience with work, pay more attention to details, strengthen your sense of responsibility, and cultivate your enthusiasm for work.

4. Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

Fortunately, I can join this lovely and excellent team as soon as I graduate from school. The cultural concept of _ _ and the working atmosphere of housekeeping department unconsciously infected and promoted me. Let me learn at work and grow in my study; Also determined the direction of efforts. At this moment, my goal is to challenge myself, surpass myself and make greater progress in the new year's work!

Overview of property management II

Last year was a year of rapid development. In this year, under the leadership of the company, with the support of leaders at all levels of developers, we have always implemented the principle of owner first. According to the actual situation, we have rationalized and improved the management work while providing good service. Property management has achieved certain results and has been well received by community owners. Last year's work is summarized as follows:

A, the daily work target management completion:

In order to do this job well, check regularly whether the tenants' houses are damaged, whether the appearance is uniform, and whether there are any behaviors that endanger the structure of the houses.

Second, the management of facilities and equipment

In order to ensure the good operation of facilities in residential areas, daily inspections are registered and maintenance is recorded in the management of facilities and equipment. In June165438+1October, the ceramic tiles in the courtyard of Building 6#8# were renovated, the slope protection of Building1# was renovated, and the sewer pipes of Unit 8 #-2-4 were rectified.

Third, greening work.

In order to create a beautiful living environment for the owner, actively cooperate with the maintenance work of greening personnel, put forward reasonable suggestions in time for the problems arising in the maintenance process of greening personnel, and urge them to make rectification to ensure that there is no garbage and sundries in the green space.

Fourth, the management of environmental sanitation.

In terms of environmental sanitation, in view of the gradual improvement of the community environment, the company conducts daily inspections on the community sanitation. The company has formulated strict cleaning procedures and assessment methods, strengthened the sanitary inspection of the community, ensured the cleanliness and beauty of the community, and ensured that the ground of the community is free of garbage and waste paper, and the littering in the carport and corridor is cleaned up.

Verb (abbreviation of verb) public safety management

In the second half of the year, the superior unit equipped our community with monitoring facilities, which have been basically installed and improved, providing another insurance for the safety of the community.

Sixth, home visits

In order to better improve our service, the residents of the community were interviewed and investigated in the second half of the year, so that residents could evaluate our service, let us know the shortcomings and make progress together.

20__ years, for me personally, is another challenging year, with foundation and pressure to start, and it is another beginning to show myself again by saying goodbye to the old and welcoming the new.

Summary of property management work 3

First, keep learning and move on.

My present position is full of all kinds of trust and expectation. I can be promoted to the position of manager. First, I accumulated sediment step by step at the bottom of 1978. Second, the company leaders trust and expect me personally. Although I am already the manager of our property, I also know that it is not easy to do this job well, because it is my first time to do this job, and I feel that I have just been promoted. It is inevitable that there are some things to learn. So anyway, studying is my first choice now. As a leader, I should be more strict with myself. Only by setting a good example, I think we can achieve something and my colleagues will follow in my footsteps. So in the next days, I will gradually develop in that direction, and strive to live up to the expectations of leaders and the trust and cooperation of colleagues.

Second, adjust the mentality and improve the management level.

In fact, for many people, the time when they just got promoted was a very challenging stage. First of all, we should establish a safe zone in our own mentality, and don't let ourselves cross the line and do something that we can't control. Secondly, I should continue to study management. As the leader of my colleagues, I have to work hard on management, so this year I am gradually learning management. In a brand-new field, you may experience some setbacks, but the most important thing is your mentality. Only by putting your mind right can you take the next journey well.

Third, find out the shortcomings and make continuous improvement.

In this position, I have grown a lot personally and realized that this job is different. This position gives me a responsibility, and it is also the driving force for my continuous breakthrough and efforts. Although I made some small mistakes this year, I am still good on the whole. These small mistakes are also caused by carelessness that is usually not noticed. Therefore, only by constantly correcting ourselves can we create a richer tomorrow.

Overview of property management 4

Since I joined the Property Service Center on, I have tried my best to adapt to the new working environment and post of this unit, study with an open mind, work hard and do my duty. In just five months, I deeply understand that Greentown is a real school. I not only completed all the tasks well, but also grew up quickly. Now, I will sum up my work.

First, consciously strengthen study and strive to adapt to work.

This is my first contact with property management, and I don't know much about the responsibilities and tasks of administrators. In order to adapt to the new work and working environment as soon as possible, I consciously strengthened my study, humbly asked for advice, constantly clarified my working ideas, summed up my working methods and experience, and now I am basically qualified for the job. On the one hand, I study the company's corporate culture, core theory, the company's development history and the induction training of new employees in the company's new window; Through the work style of "learning by doing" and "learning by doing", we should integrate theory with practice, constantly master methods and accumulate experience, so as to quickly enter the working state. On the other hand, by consulting leaders and colleagues, we can constantly enrich our knowledge and master our skills. With the help and guidance of leaders and colleagues at all levels, I have never attended the meeting. From unfamiliarity to proficiency, I gradually found out the basic situation in my work and gradually grasped the key points and difficulties in my work.

Second, focus on their jobs and earnestly perform their duties.

/kloc-On July 25th, 2000, when the Dolphin Project was in full swing, I joined the company as a new employee.

2. Check the house while implementing the "Dolphin Plan"

3. 65438+1 October 26th to165438+1October1Cooperate with the engineering department and the sales department to participate in the 7-day delivery.

4. After delivery, Fuchun Heyuan was officially taken over by our property management. My focus is to coordinate the relationship with the owners, adhere to the concept of service first and management second, win the trust of the owners, thus maintaining the good image of the company and making the company "sincere, kind, exquisite and perfect".

Third, shortcomings

Due to the lack of work practice and related work experience, there are many shortcomings in the work.

Summary of property management work 5

Under the direct leadership of the company, our department conscientiously implemented the spirit of the company's instructions and successfully completed various tasks. The work summary of our department 10 and the work arrangement report for next month are as follows:

I. Completion of tasks in the current month

1, strictly implement the personnel and vehicle access management system. /kloc-since October, our work has focused on safety, strictly checking foreign personnel and vehicles, implementing the system, and adhering to the principle that unlicensed personnel and vehicles are strictly prohibited from entering our jurisdiction. And strictly shift system, use shift time to evaluate the work, correct and solve the problems found in time, and check the equipment on duty at the same time to avoid property losses.

2. Since 10, the meetings of the employer have been held many times. The security squadron of our department actively cooperated with the arrangement of the venue, moved tables and chairs, and transferred receptionists to assist in the conference support work under the condition of insufficient conference support personnel. This month, * * * guaranteed 20 conferences of different sizes, serving 65,438+0,330 participants.

3. The chairman came to our department to inspect and guide the work, and replaced the monitoring monitor. I actively coordinate, report to the owner and complete the payment.

4. Strengthen the on-the-job training for newcomers, take advantage of morning exercises and late names to train and educate newcomers in manners, working procedures and working methods, and at the same time require veteran comrades to care about newcomers in their lives and actively impart experience in their work, so that newcomers can quickly integrate into our family.

/kloc-in October, there were many newly paid vehicles in the parking lot of our department. On the one hand, the personnel on duty are required to be familiar with the newly paid vehicles as soon as possible, master the vehicle dynamics, and urge the parking lot managers to patrol irregularly to ensure the safety of the parking lot. On the other hand, the personnel on duty are required to seriously implement the vehicle access management system, adhere to the principle, strictly control the vehicle access, and ensure the orderly parking lot.

6. Our department actively cooperated with the branch logistics station to register the loose tiles in the floor, which eliminated the potential safety hazard and ensured the normal development of other work.

7. Our department used the weekend time to organize security guards to clean the hall canopy, and cooperated with the housekeeping department of the branch company to clean the staff dining room, clean the floor and wipe the articles, thus creating a clean and hygienic dining environment for diners.

8. In view of the current situation of high mobility of personnel, our department actively communicates with employees, understands the ideological trends of employees, cares about their amateur cultural life, and strives to create a warm and positive living environment, stabilize personnel's thoughts and stabilize the team.

Second, the next work plan

(A), work objectives

1. Seriously study, understand and fully implement the company's series of instructions and decision-making arrangements, and complete various tasks.

2. Improve the work of the department and cultivate a security team with strict discipline and excellent style.

3. Communicate, coordinate and assist with the company and employers in all work.

(2), the main work plan measures

1. Improve employees' post image, safety awareness and service awareness through on-the-job training.

2. Strengthen the inspection and monitoring of the surrounding environment of the office building to improve the safety factor of the surrounding environment.

3. Supervise the owner to rectify the existing problems, and track and deal with the existing problems.

4, do a good job of inspection, especially for key parts, strengthen the inspection at night.

5. Strengthen parking lot management, improve employees' initiative awareness, and guide vehicles to avoid scratching and occupying roads.

6. Cooperate with the control department of the Human Resources Department to recruit workers, do a good job in team building, and build a stable and United security team with high quality, outstanding job skills and strong sense of responsibility to ensure safety.

Summarize the shortcomings of each work in 10, strengthen the management, education and training of departmental work, work discipline, job responsibilities and job skills, fully mobilize the enthusiasm and initiative of team members, enhance their work consciousness and sense of responsibility, and make all employees devote themselves to their work wholeheartedly.