How to solve the inequality between property fees and services?

If the property fee is not equal to the service, the owner can raise a defense and refuse to pay it.

If the property fee is expensive and the service is poor, you can complain about the property. The specific complaint methods are as follows:

1, you can complain to the property management office of the local real estate administration;

2. Do a good job before the complaint, try not to take the form of oral complaint, and try to submit it in writing;

3, clear the property management agreement signed with the property company, where the property company failed to fulfill its responsibilities, the evidence should be fully complete;

4, write a letter to complain, write a letter, and then deliver it to the corresponding department to achieve the purpose of complaint;

5, online complaints, through online complaints, write down the opinions, and then wait for the corresponding departments to deal with them.

The property includes the following services:

1, public facilities management, community public facilities management, communication, post and telecommunications, water supply, heating, gas supply, power supply and other municipal facilities management;

2, public security management, property companies should do a good job in the personal safety and property safety of community owners, as well as the safety management of buildings and their equipment and facilities;

3. Traffic vehicle management. The management of the main passages, parking spaces and facilities in the residential area where the house is located also belongs to the scope of property services;

4. Other life services.

To sum up, effective methods to improve the quality of property management services include strengthening staff training, improving the level of facility maintenance, establishing an effective complaint handling mechanism, and strengthening communication and feedback with owners. Through regular employee training and skill upgrading, the professional level and service awareness of employees can be improved, thus improving service quality. At the same time, strengthening facilities maintenance can improve the overall quality and reliability of property facilities. Establishing an efficient complaint handling mechanism can solve owners' problems and complaints in time and enhance owners' trust and satisfaction with property management. Strengthening communication and feedback with the owners can better understand the needs and opinions of the owners, so as to adjust the service strategy in time and improve the service quality.

Legal basis:

Regulations of People's Republic of China (PRC) Municipality on Property Management

Article 17

The management agreement shall stipulate the use, maintenance and management of the property, the interests of the owners, the obligations that the owners should perform and the responsibilities that they should bear if they violate the management agreement.

Management regulations shall respect social morality and shall not violate laws and regulations or harm public interests.

Management regulations are binding on all owners.