How to write the supervisor's personal year-end summary

How to write the year-end summary of five people?

The year 2022 is drawing to a close. Looking back on my work as a supervisor in the past year, I have made some achievements. To review my work experience, write a summary. The following is how to write the personal year-end summary of the supervisor I brought you, hoping it will help you.

As the chief financial officer, with the support of company leaders and departments and the joint efforts of all financial members, all our financial personnel have done a lot of practical things in financial basic work, comprehensive budget management, participation in business decision-making, giving full play to support services, strengthening financial inspection, organizing business study and so on, and achieved the set goals.

Duty performance: As the director of the Finance Department, my job purpose is to organize the company's financial personnel to seriously implement the national financial laws and policies, organize daily financial accounting and financial supervision, and complete various financial indicators and tasks assigned by superiors on time. My job responsibilities are:

1, implement the national financial policy and accounting system, and complete all tasks assigned by superiors.

2, organize accounting and supervision, establish and improve the income audit system.

3, establish and improve the fixed assets management system, organize asset inventory. Manage monetary funds and other current assets, check the management of funds, ensure the safety of funds, and be responsible for tax inspection and various audit coordination.

4. Be responsible for the authenticity and legality of monthly reports, quarterly reports and annual reports. As the chief financial officer, my work started like this: 10. During the financial final accounts, I carefully summarized the financial work of last year and made a financial work plan for 20__. All kinds of accounting files are classified and filed. Supervise the subordinate financial personnel to complete the task of hardware remittance in the first quarter of 20__. Seriously handled the bank confirmation letter. Before the final accounts, the financial special computer was fully maintained and managed, and the financial special software was cleaned, disinfected and backed up.

5. Strictly control business-related expenses such as business hospitality.

The following is to complete the work of the company's finance department and actively report the work;

1, report the financial work of this unit in writing to the company's finance department every month as required;

2. Report the major problems of this unit to the company's finance department in written or telephone form in time.

3. Complete all the work assigned by the company's finance department in time as required.

4. In terms of coordination, I think these three points have been basically achieved:

(1) I seriously abide by labor discipline, and the attendance rate at work is 100%.

(2) Seriously participate in the economic contract signing, quota wage distribution and wage system reform of this unit, put forward suggestions for strengthening management and achieved good results.

(3) In the usual work, actively coordinate with the relevant departments of the unit, and promote the normal development of financial work and various management work.

These are my harvest and experience in the past year, and they are the result of my own subjective efforts and the cooperation of my comrades. Here, I would like to express my heartfelt thanks to the company leaders and employees who have been reusing and supporting my work for many years. Thanks to the high trust of the company leaders in my work, I have a working platform to display my talents and do my bit for the development and prosperity of _ _.

How to write the supervisor's personal year-end summary II. First, build team spirit and strengthen the sense of integration.

Team building is an important organizational form of self-management and effective communication. Team building is based on teamwork spirit, and the cooperative concept of team building channels is cultivated by timely and rapid communication. We should take the lead in establishing a good work style, actively create a sincere and United cooperation atmosphere, resolutely oppose the work attitude of "doing nothing and hanging high", and completely eliminate the work phenomenon of "doing things independently and not asking questions".

Second, work hard on subtle services to create excellent services.

While doing a good job in daily operation, we should dig deep into service details, improve service level in an all-round way, take customers as the center and quality as the core, keep in mind the purpose of "doing things with heart, serving sincerely, paying attention to details and pursuing perfection", regard customers as God, keep in mind the concept of "customers are always right", highlight personalized and subtle services, and let customers feel unique service characteristics.

Third, implement strategic marketing to stabilize the tourism market and improve performance.

Pay more attention to old customers, improve the return visit rate, pay more attention to new customers, establish and improve customer history files, require regular telephone return visits to customers, keep abreast of their consumption trends, deeply understand their feelings and opinions after consumption, give feedback in time, and actively take measures to rectify them in time.

Through the review and summary of the work, all my colleagues and I are encouraged to better cheer up, work hard, carry forward our advantages, make progress, correct our shortcomings, foster strengths and avoid weaknesses, and work hard to achieve the management objectives, business performance indicators and work plans in the new year with a strong sense of professionalism and a high sense of responsibility.

In the busy work, unconsciously ushered in a new year. Looking back on my work in the past few months, as an employee of Yunhai, I deeply feel the enthusiasm of the vigorous development of the enterprise and the spirit of struggle of every employee of Yunhai.

For our enterprise, this year is meaningful; For me personally, this year is very valuable and rewarding.

Only by constantly summing up the past can people have a new future and new development. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. Thanks to the company for giving us this opportunity to sum up, and we can share the harvest and infiltrate the successful experience together.

After half a year's exploration and summary, I divided the management of personnel into two categories: system management and target management.

System management, as its name implies, is a management method to restrain employees' work behavior by implementing management according to strict systems. Without rules, there would be no Fiona Fang. Many problems have been found in just a few months, so in the new year, I will constantly improve various management systems and methods, truly put them into action, and strictly urge employees to act according to the system.

Management by objectives, to put it bluntly, is the so-called task. The task is to be completed after it is formulated. Enterprises must set sales for employees every month. In fact, this data is the goal. According to the sales data of the terminal in recent months, this goal can be achieved for several months. This is also a question that I have been reflecting and pondering for several months. What is the reason why the sales volume can't go up? Is it really the employees? Not exactly. Is the meaning of our existence to go to my supervisor every day and tell him that I have done everything I should, but is there something wrong with the employees? Then what is the meaning of my existence? After thinking about it for so long, I think employees think that the monthly sales data of the business is the goal, and they have not turned this goal into a task, which is one of the reasons why the sales volume can't go up. In fact, it is very simple to turn a goal into a task, that is, to decompose the goal plan into every quarter, every month, every data and every detail, to mobilize the enthusiasm of employees, and to seriously think about the channels and methods to achieve the goal. When the goal is decomposed, it becomes a task, which we must complete.

System and goal * * * are my management direction next year, so I won't elaborate on them one by one because of the trivial content. The work focus is roughly divided into five parts:

1, terminal promotion management system;

2. Recruit and train employees;

3. Attendance and attendance of employees;

4. Daily management of employees;

5. Encourage employees to achieve their goals.

I learned a lot while working here. Next, I will introduce some of my opinions to you from three aspects and discuss them with you.

1, correct attitude.

In my work, I saw many problems, contradictions and difficulties. Of course, these are inevitable, but I think the main reason why these problems and difficulties can't be solved is attitude, which determines everything. People often say, "If I were who I am now, I would be …". People often just stay on this statement and don't really put it into action. How can there be a good result? The competition of liquor is more and more fierce, and there will be new challenges in front of you. What kind of attitude you take towards it, what kind of results you will get. So complaining is meaningless, and active work is what we should do most.

2. Clear goals.

First of all, any company has its own development goals, and every employee has his own personal development goals. On this issue, I think that as employees of the company, personal goals should be unified with the company's goals. Everyone will be under pressure, but while achieving the company's development goals, they are also achieving their own personal goals.

Secondly, as I mentioned just now, we should have the right attitude and methods to achieve the goal, and actually decompose and implement the goal. Only decomposable and achievable goals are feasible goals.

3. study.

Regarding learning, an economist once said that "not learning is a sin, learning is economical, learning by economic means and creating economy by learning." The same is true at work. We need to constantly learn and enrich, and strive to apply what we have learned and complement each other.

These are just my superficial understandings. I hope my colleagues will give me more advice at work. Only with Qi Xin's concerted efforts can I succeed. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year.

Thank you all.

As the year of myth approaches, we bid farewell to the hard 20__ years and usher in the 20__ years full of hope. Thanks to the trust of the company leaders, I was promoted to the supervisor of customer service center at the beginning of last year. Looking back and thinking about the main work in the past year, I hope to refine my experience and make persistent efforts.

As the supervisor of the industrial service center, my work mainly includes: sorting and filing the information of each post, checking the water and electricity procurement, and supplementing relevant data in time, assisting Shengji Company to complete the data supplement, doing a good job in the collection of relevant fees, reporting the monthly statistics and abnormal sales of water and electricity, inspecting and supervising the reception of the front desk post, carrying out the specified tasks and objectives, assisting colleagues to handle more complicated water and electricity sales business, and coordinating more complicated business related to the owner.

Over the past year, I have earnestly performed my duties, implemented various laws and policies on property management, implemented the relevant rules and regulations of the company, and done a good job in daily reception:

First of all, unite colleagues, be helpful, and better maintain good interpersonal relationships with colleagues in the company. I always feel that if I don't get along well with my colleagues, let alone the owners. As a foreman, I set an example, be strict with myself and set an example. Together with all the clerks, unite as one, and make our due core role for the smooth development of our front desk reception work and the satisfaction of the owners.

Secondly, do a good job in training new employees in time. The number of front desk clerks has always been small, especially at the end of last year and the beginning of this year. With the continuous departure of @ @, it has brought certain influence to the work connection of our department. After supplementing the staff in time, through my hands-on demonstration and patient and meticulous explanation, they initially met the post requirements in the shortest time. Under our efficient and orderly organization, we can properly handle various services according to our priorities.

In addition, organize the collection of related expenses in time. According to the division of tasks, I am mainly responsible for the collection of housing and facade property fees. Supervise the property manager to prepay the property fee for the street facade in the first half of the first month of each quarter.

In addition, the relevant data are statistically sorted out in time. Strictly implement trace management, that is, completely get rid of the abnormal and unrecorded situations in the past. All abnormal situations are recorded in writing and signed by the owner. The consistency of work is well maintained. Timely sort out and file the minutes of the meeting of complaints and suggestions from the owners of unit door maintenance.

Furthermore, improve the property management fee system in time. Fill in the garage miscellaneous room data of all communities.

In addition, you can complete other important tasks assigned by the company with good quality and quantity. Owner satisfaction survey, cleaning all public facilities in the garage.

Over the past year, although I have made some achievements in all my work, I know I also have many shortcomings. For example, when dealing with complex problems, the ability to analyze and solve problems needs to be improved. As a foreman, individuals sometimes focus on their personal work and strengthen the management of the image of the front desk, especially the details. In view of the above problems, my future efforts are as follows: first, strengthen theoretical study, consult leaders and colleagues humbly, and further improve my professional ability and work efficiency; Secondly, we should work hard on rigor, put more energy into team management, improve our comprehensive ability and make the company's window more standardized and efficient.

In addition, during my five years working in @ @ company, I have accumulated a lot of work experience, especially in receiving and serving the owners. To sum up, I have the following experiences and gains:

(1) Correct your position, be calm, be modest and prudent, and you can do all kinds of services quickly and well and win the satisfaction of the owners;

(2) Only by firmly establishing service consciousness and strengthening communication and coordination can we eliminate the concerns of the owners and win their trust.

Finally, thank the company leaders for their trust. At the same time, I believe that our property management company will be able to go to work after 20 years.

How to write the supervisor's personal year-end summary? Time flies, time flies. Unconsciously, the year has ended. Looking back on my work in the past year, I can't help but feel deeply. It has been three years since the store opened. Over the years, I have mixed feelings. _ _ provides a platform for each of our employees to show themselves. Here, I not only learned a lot of professional knowledge, home appliance sales skills, store management norms, but also learned how to respect leaders, obey distribution, love employees and be kind to colleagues.

Only by constantly summing up the past can people have new development and progress. If we don't know how to sum up, then all we will do will always be to repeat the past and do nothing. I am grateful to the leaders of the company for providing me with this opportunity to sum up, so that we can share the harvest and infiltrate each other's successful experiences and shortcomings. Summarize the past, learn from each other's strengths, tap the potential, and make full preparations and plans for the work of _ _ _.

In this platform, I have always maintained a fiery enthusiasm for work, and my mentality is mainly peaceful. I deeply know that as a store manager, you must not bring personal emotions to work. Managers' words and deeds and norms also directly affect employees' work passion. Although I haven't been a supervisor for a long time, my own quality and management level are not very high. I know we should set up a good image, because we not only represent ourselves, but also represent _ _.

As the home appliance supervisor of _ _ store, I mainly focus on personnel management and sales. After learning and exploring, I divide the management of personnel into two categories: employee system management and sales target management.

A, employee system management

As the name implies, it is a management method to implement management according to the company's system and employee handbook and restrain employees' work behavior. Fiona Fang cannot live without rules. There are rules at home, state-owned laws and factory discipline. Be strict with yourself and take the lead. Put yourself first, set a benchmark and give subordinates a good start. In fact, I found many problems in my work. In the new year, I will constantly improve various management systems and methods, and really put them into action, and strictly urge employees to act according to the system.

Second, sales target management

It is a sales task set for each employee according to the actual situation. We should set monthly sales for our employees. Without pressure, there is no motivation. How to motivate employees to make good use of holidays, how to use personal connections to drive customers, and how to use the good reputation of people and businesses to truly let customers enjoy value-added services. Constantly stimulate the enthusiasm of employees, mobilize the enthusiasm of employees to seriously think about what channels and methods to increase sales as much as possible. Because of their low quality, they are dissatisfied with their working conditions and welfare benefits, resulting in a sense of loss and negativity. Criticism of leaders sometimes leads to unconvinced mentality and is misunderstood by colleagues and deeply wronged. In the past period of time, I was at a loss, and my previous work enthusiasm was gone. I pretended not to see the violation of discipline, dared not say what I wanted to say, and didn't want to do what I should do. I took the lead in chatting in the shop to keep warm and chat with my colleagues. Wrong ideas, improper management methods, and almost let yourself go. There are still many shortcomings in our work, and our management level and quality need to be improved. After work, we should learn more books about management, consult our superiors, communicate with colleagues and learn more professional knowledge about products. Only by continuous learning, continuous improvement and continuous progress can we gain a foothold in such a fiercely competitive society. Only by doing this well can we have enough capital to stand out in this position. Only in this way, the leader will consider your salary and give you a salary increase according to merit.

These are just my superficial understandings. I hope the leader can correct the mistakes in my work in time. I will try my best to do my job well, share it with my superiors and be the right-hand man of the manager. I also hope that with the efforts of every employee, the company will have a new atmosphere and a new breakthrough in the new year. In the years to come, I will work harder and harder and try not to make mistakes. This is necessary for me. I am the most strict with myself, and I must do my best for the cause of the company! Strive to open a new situation in work in 20 years.

How to write a year-end summary for the supervisor? Time flies. In a blink of an eye, the work of 20__ years is coming to an end. Looking back on the work of the past year, I am deeply touched. Since joining the Fengzeyuan project, with the guidance of the leaders of the service center and the support of various departments, the expected work objectives and various work plans have been basically completed. Since the delivery of the project, the customer service department has strengthened the internal management of the department, strengthened the level of property service, improved communication with the owners, and properly handled disputes related to the owners. The work of the department has been significantly improved, and the enthusiasm of employees has also been greatly improved.

Unconsciously engaged in customer service for nearly four years, I feel that every year is like a post station, where I can calm down and sort out my tired mood, burn a beautiful hope and recuperate for the coming year. No matter how ordinary the customer service work is, we can always accept all kinds of challenges, constantly look for the meaning and value of the work, and constantly tell ourselves: do something worth doing, go our own way and let others say it. In June, 20 _ _ _, I was officially promoted as the head of customer service department of Fengzeyuan. For the property customer service staff, the most common feeling in the whole process is one word: annoying. I am a front-line worker, so I know this feeling very well. As an old employee of the company, I have been constantly exploring when I took over as the customer service supervisor, hoping to resolve and melt the contradiction between the owner and the property to the maximum extent.

Many people don't know about customer service, and feel simple, monotonous or even boring, but they just answer the phone, take notes and surf the Internet when they have nothing to do. In fact, to become a qualified customer service staff, you need to have considerable professional knowledge, master certain work skills, and have a high degree of consciousness and sense of responsibility, otherwise there will be many mistakes and dereliction of duty in your work. Before each new employee takes up his post, I will tell them that an excellent customer service staff is not enough with skilled business knowledge and superb service skills. We should constantly improve our psychological quality and learn to do boring and monotonous work vividly as a kind of enjoyment. Be honest with the owner, sincerely provide practical and effective suggestions and help to the owner, listen carefully to the owner's problems, carefully analyze and guide them, put out the owner's emotional anger, and prevent the owner from complaining more because of the service attitude.

The work of this department this year is as follows:

First, standardize internal management and enhance employees' sense of responsibility and work efficiency.

Since joining the customer service department of Fengzeyuan, we have found that the internal management of the department is relatively weak, mainly manifested in the weak sense of responsibility of employees, insufficient work initiative, low work efficiency and procrastination. In view of the above problems, I

Further improve the departmental responsibility system and clarify the responsibilities and work standards of departmental employees; Strengthen communication with employees, organize targeted training for many times, and regularly comment on employees' work, which effectively inspires employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

(2) Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has made great efforts to strengthen staff service management. Before going to work every day, the employees of the department conduct self-inspection and mutual inspection on dress and etiquette, so that the customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality. The department sets up the service concept of "thoughtful, patient, enthusiastic and meticulous", which runs through the service to the owners and takes the owners' affairs as their own business.

(3) Successfully completed the delivery of the first phase of Fengze Garden, which laid a solid foundation for the overall work of the customer service department. 10 year 10 mid-October, the first phase of Fengzeyuan was officially delivered for occupancy, and our department was mainly responsible for distributing the occupancy information of the first phase, signing contracts and handling disputes between owners. Cumulative processing (this content is added by itself)

(four) in close cooperation with various departments, do a good job of internal and external contact and coordination of the service center.

The important function of customer service department is to contact the service center of external work such as the owner, and provide services to the owner in time through feedback information, which is handled cumulatively this year (this content is added by itself).

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low.

Through the work and practice of the department for half a year, the service level of customer service staff is low and the service quality is not very high. Mainly manifested in the skills and methods of dealing with problems are not mature enough, the experience of dealing with emergencies is insufficient, and the professional quality in service is not very high.

(B) Department management system, process is not sound enough

In the past six months, the department mainly focused on the delivery preparation of Fengze Garden, so it neglected the institutionalization. At present, staff management, service standards and operating procedures are standardized.

The degree is not perfect, so the work efficiency of the department, the sense of responsibility and enthusiasm of employees are all affected to some extent.

(3) The coordination and handling of problems is not timely and proper.

The feedback of complaint handling, owner's opinions, suggestions, owner's help and other information is not timely and comprehensive. Failing to follow up and report the problem in time after receiving it, and the way to deal with the problem is inappropriate.

Three. 20__ Key points of work plan

(a) continue to strengthen the level of customer service and service quality, the owner satisfaction rate reached more than 96%;

(two) to strengthen the level of property service charges, to ensure that the end of the year reached more than 95%;

(3) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(4) Improve the customer service system and process, and basically realize institutionalized management.

(five) closely cooperate with the work of various departments, timely and properly handle the disputes and suggestions of the owners.

(six) to strengthen the management of cleaning outsourcing, so that there are inspections and assessments, and constantly improve the quality of service. Looking back on 20 years, our work is full of hardships and setbacks, but we have achieved growth and achievements. Looking forward to the next 20 years, we are faced with opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.

Customer service supervisor:

20__ year 65438+February 29th.