5 resumes of customer service specialists.

Resume is a summary of job seekers' life, study, work, experience and achievements. It is very important to write a resume, and it is rarely sent alone. It is always submitted to the employer as an attachment to the cover letter. The following is my carefully recommended resume of customer service specialist, for reference only, welcome to read!

Resume of Customer Service Specialist 1

Gender: Female

Nationality: Han nationality Age: 33 years old

Marital Status: Married Occupation Name: Business Administration

Major: management politics: the masses.

Graduation institution: Fujian University of Commerce Graduation time:

Education: University computer level: proficient.

Work experience: more than ten years, height: 164cm, weight: 73kg.

Current residence: xinluo district household registration:

working strength

Expected occupation: Customer service salary: 2000-3000.

Desired working area: xinluo district Desired working nature: full-time.

Earliest arrival time: 1 week. Domestic demand for housing: not needed.

Education/training

Educational background:

School Name: Fujian Business School

Professional Name: Business Administration Education: Junior College

School Name: Longyan Electromechanical Vocational Secondary School

Professional Name: Computer Education: Technical Secondary School

Training experience:

work experience

Company name: Longyan Xinhuadu Department Store

Industry: Other companies Nature: Listed companies

Job Title: Customer Service Specialist

Company name: Fujian Bafang Maritime Passenger Transport Co., Ltd.

Industry: Tourist hotel catering service company Nature: listed company

Job title: flight attendant, personnel assistant, clerk

Company name: Fujian Longzhou Co., Ltd.

Industry: Transportation and Logistics Company Nature: Listed Company

Job Title: Station Attendant

self-assessment

Self-evaluation: I am cheerful and optimistic, with strong communication and adaptability, and a strong sense of responsibility! Good learning ability and strong sense of self-improvement! Love your job and earnestly complete the tasks assigned by your superiors!

linguistic competence

Mastery of language names

Good English

Good mandarin

Resume of Customer Service Specialist II

Name: Miss Li

Current location: Guangzhou

Age: 30 years old

Household registration: Zhaoqing

Nationality: China.

Marital status: unmarried

Ethnic group: Han nationality

Integrity badge: not applicable

Height:158cm

Talent evaluation: Not evaluated

Weight: 46 kg

◆ Job hunting intention

Talent type: unlimited

Position: customer service and technical support, property management.

Working years: 9 years

Job title:

Job Type: Full-time

Available date: one week.

Monthly salary requirement: 3000 ~ 4499 yuan

I hope to work in Zhaoqing, Foshan and Guangzhou.

◆ Work experience

Commencement date of Guangzhou _ _ Exhibition Supplies Co., Ltd.: 20 _-01~ 20 _-03.

Nature of Company: Industry of private enterprise: trade/consumption/manufacturing/operation

Position: Customer Service Specialist

Job description: 1, responsible for tracking customers and invitation orders, and arranging and tracking contract signing;

2. Be responsible for tracking the production of products, the procurement and production of various materials, grasping the progress in time, and tracking the timely and quality delivery of products;

3. Be responsible for comprehensive tracking services such as production, delivery, installation and counter layout of major customers;

4. Maintenance of products after installation, follow-up of quality problems, timely arrangement of rectification and improvement, and regular satisfaction surveys to collect customer opinions and suggestions to improve customer satisfaction;

5. Check the monthly statement and confirm with the customer to collect the money.

Reasons for leaving: personal reasons

Guangdong _ _ Gold Co., Ltd. Start and end years: 20 _ _-06 ~ 20 _-09.

Company Nature: State-owned Enterprise Industry: Service Industry

Position: Account Manager

Job description: 1. Collect data and all kinds of information, expand the market and develop new customers through various channels;

2. Service maintenance for new and old customers, and regular and irregular customer return visits;

3. Visit key customers, maintain good communication, and make a plan suitable for customers according to their situation;

4. Organize potential customers to attend lectures to increase customers' understanding of products and strengthen their understanding of customers;

5. Patrol the bank and maintain good communication and cooperation with the bank account manager;

6. Key customers provide corresponding technical support and services;

7. Improve the service process and service mode, so that new employees can get familiar with the basic knowledge as soon as possible.

Reasons for leaving: personal reasons

Commencement date of Guangzhou _ _ Property Management Co., Ltd.: 20 _- 10 ~ 20 _-04.

Company nature: private enterprise industry: property management/business center

Position: Customer Service Supervisor

Job description: Working as customer service assistant and customer service supervisor in Zhicheng Property Company;

1, responsible for customer service daily work such as handling customer complaints and returning visits, collection of management fees, decoration inspection, communication and follow-up of remaining problems;

2. After working for more than one year, the company with good performance was promoted to customer service supervisor, mainly responsible for the following work:

A maintain good communication with all departments, complete the work, organize the investigation, summary and analysis of the opinions of the owners and tenants, and arrange follow-up visits;

B community cleaning, facilities and equipment inspection, secondary decoration approval, supervision and acceptance, arrange weekly inspection work, and put forward rectification measures and plans for existing problems;

C shop rental, entrance and exit management, and property compensation service development;

D. Assist the manager to check employee attendance and salary settlement, recruit personnel, and train professional knowledge of customer service employees;

E formulate and improve the daily management system according to the actual situation of the new project, and revise the service agreement, owner's manual, decoration manual, etc.

F. Cooperate with the manager to complete the pre-acceptance of the new project building, prepare the handover materials and other related work;

Arrange meeting places, organize and plan community activities, and prepare daily notices, reports, instructions, letters, etc. Keep meeting minutes, send and receive important documents from the manager, etc.

Reason for leaving: I have something to deal with.

_ _ group start and end years: 20 _ _-04 ~ 20 _ _-09.

Company nature: private enterprise industry: property management/business center

Position: Customer Service Assistant

Job description: as a customer service assistant in the property management company of Foao Group;

A is responsible for the early intervention of the building, takeover acceptance, data preparation and building delivery;

B can independently complete customer decoration reception, preliminary examination and supervision;

Customer data entry and filing, classified management according to excellent standards;

D. Reception, handling and return visit of customers' complaints about repair;

E. Make daily management service forms, and prepare work plans, reports and workflow;

F. Inspection and acceptance of parks such as cleaning, greening and decoration.

Reason for leaving: seeking other development.

◆ Educational background

Graduate school: Jinan University

Highest education: junior college education: graduation date: 20__-06

Major 1: Property Management Major 2:

Start Date End Date The number of professional certificate obtained by the school (institution).

20__-09 20__-06 Jinan University School of Property Management Diploma

20__-03 20__-05 Property Management Certificate of National Urban Construction Training Center of the Ministry of Construction

◆ Language ability

Foreign Language: Other General Cantonese Level: Proficient

Other foreign language abilities:

Putonghua level: proficient

◆ Working ability and other expertise

1. I have accumulated some social experience working here, and I am steady, careful, responsible and organized;

2, familiar with the use of office daily office software;

3. Be familiar with the drafting and improvement of daily notices, reports, instructions, letters, service agreements, owner's manuals, decoration manuals and workflows;

4. Familiar with building handover, tenant access management, decoration management, supervision and acceptance, etc.

5. In daily work, be able to establish good relations with customers and various departments of the company, get along well with leaders and have good professionalism; Strong sense of teamwork in the workplace, able to actively face setbacks and pressures at work, and strong acceptance;

6. Fluent in Chinese and Cantonese;

7. Have a driver's license of C 1.

◆ Personal self-evaluation

I have been engaged in social work before graduation, engaged in property management, business sales, factory customer service and other related work, and accumulated considerable work experience, which was recognized by leaders and colleagues in various companies and won many year-end Excellence awards. I am easy-going, organized, flexible, pragmatic and steady. I hope to have the opportunity to be an excellent assistant in your company.

Resume of Customer Service Specialist III

Name:

Gender: Female

Marital status: unmarried

Ethnic group: Han nationality

Household registration: Hunan-Changsha

Age: 27 years old

Intentional position: customer service/technical support category-customer service specialist/assistant

Looking for a position: customer service specialist

Education experience

2004-09 ~ 20 12-06 Undergraduate English (Business English) from School of Foreign Languages, Central South University

From September 2004 to June 2007, majoring in business English in Hunan University of Finance and Economics.

200 1-09 ~ 2004-07 No.4 Middle School (Liberal Arts) High School in Yongzhou City, Hunan Province

Training experience

20 _ _-08 ~ 20 _ _-1/hong kong Carnegie training institution Carnegie customer service training

20 _ _- 12 ~ 2007-02 Changsha Unnamed Shinkansen Training Center Japanese (Level 2)

_ _ company (20 10-0 1 ~ now)

Company Nature: Foreign-funded enterprise Industry Category: Other production, manufacturing and processing.

Position: Customer Service Specialist Job Category: Business Salesman

Job description: 5 years foreign trade experience, nearly 3 years customer service specialist experience. Now the company is a company in this industry, and the company has a strong professional customer service team. The main job responsibilities are to follow up the whole process of the order, including:

1. Asking and replying to customers' potential plans.

2. Confirm the order details

3. Query the material status and reply to the delivery date.

4. Coordinate and communicate with the factory on the arrangement and delivery of orders.

5. Arrange booking and customs declaration.

Arrange transportation

7. Recover the payment for goods

8. Handling quality complaints

Good communication skills and problem-solving skills have been honed at work. Good communication and friendly cooperation with customers can achieve ideal customer satisfaction and loyalty!

Look forward to the long-term and stable development of enterprises with career prospects and broad promotion space!

_ _ Company (July 2007 ~ 2009- 12)

Company Nature: Foreign-funded enterprises Industry category: energy, minerals

Position: Foreign Trade Work Category: Foreign Trade Commissioner/Assistant

Job description: The job content tends to foreign trade business, mainly including:

1. mainly collects and develops customers through Alibaba, global sources business platform and other channels provided by the company.

2. Follow up the order in the whole process, including quotation, sample making, order confirmation, production scheduling, delivery, payment collection and customer post-maintenance.

In addition, it also handles the construction and maintenance of English websites for the company, the layout of annual exhibitions, and assists in handling important business documents.

Reason for leaving: economic crisis, not optimistic about the company's development prospects.

Skill expertise

Title: CET-6 Certificate.

Computer level: National Computer Rank Examination Level 1.

Detailed computer skills: proficient in using common office software such as word, E_cel, PictureManager, etc.

Skills and expertise: basically master the use of Photoshop, ACDSee picture editor to process product pictures.

Can use CAD2004 software for simple drawing!

linguistic competence

Mandarin: Fluent Cantonese: Fluent

English proficiency: CET-6.

Japanese: general

working strength

Development direction: accumulate customer service experience vertically, expand market and sales knowledge horizontally, and strive to become a professional customer relationship manager. It can provide basis and strategy for enterprises to tap potential customers, stimulate sales and maintain customer relations.

Other requirements:

Own situation

Self-evaluation: positive and optimistic personality, love sports, diligent and studious, practical and willing to work, responsible, well-planned, clear-headed, serious and responsible for the company, customers and their own work, team spirit, and actively participate in the construction of various programs.

Hobbies and hobbies: I am interested in exercise. I like all kinds of physical exercise, including mountaineering, badminton, swimming, jogging, yoga, quiet, and I like listening to light music and reading. Besides, I am interested in cooking research.

Resume of Customer Service Specialist's Job Search IV

Name:

Gender: Female

Working years: 2 years

Ethnic group: Han nationality

Education: junior college

Date of birth:

Major: Electronic Marketing

Native place:

Current residence:

Marital status: unmarried

Mobile phone:

E-mail:

working strength

Expected position: Taobao customer service

Expected industry: trade industry

Expected location:

Expected monthly salary:

Nature of work: full-time

Arrival time: anytime

work experience

_ _ _ Co., Ltd.

Taobao pre-sales customer service

Job description: communicate with customers through Ali Want Want, answer all kinds of questions raised by customers and reach a deal. Responsible for collecting customer information, understanding and analyzing customer needs; Publish product information on various portal websites, pay a return visit to customers regularly or irregularly, and check the maintenance of customer relations; Responsible for tracking the delivery trend of goods in time and communicating with users in time to avoid user dissatisfaction.

Education experience

Graduate school: _ _ Vocational College of Information Technology

Major: Electronic Marketing

Education: junior college

Professional description: market research and forecast, marketing planning theory and practice, marketing. Introduction to enterprise management, marketing and advertising. Protelcad, eda, plc programmable control technology, analog electronic technology, digital electronic technology, computer application foundation. My school record: the top 30%

self-assessment

Personality belongs to neutral personality, good at communication and exchange, strong knowledge of marketing and enterprise management, and master certain marketing knowledge. I am fully proficient in practical application, careful, confident, optimistic, self-motivated, good at finding and solving problems, able to work under great pressure, able to consult modestly about things I don't understand, have certain communication skills, be not afraid of hardship and fatigue, be sincere and be good at making friends. Good interpersonal care, serious and responsible for things, strong sense of responsibility and team, with a certain sense of innovation and creativity.

Resume of Customer Service Specialist 5

Current Location: Yuexiu District Year? Age: 26 years old

Where is the registered permanent residence: Qingyuan County? Nationality: China.

Marital status: unmarried? Ethnic group: Han nationality

Integrity badge: not applied? Height:160cm

Talent evaluation: untested body? Weight: 45 kg

working strength

Talent type: general job hunting

Position: Customer Service Commissioner/Assistant/Online Customer Service/Complaint Commissioner, Hotline/Call Center Service Staff, Foreign Trade/Import and Export Commissioner/Assistant.

Working years: 6 posts? Say: no professional title

Job Type: Full-time Availability Date: Anytime

Monthly salary requirements: _ _-3500 Hope to work in Guangzhou, unlimited.

Business experience

Guangzhou _ _ Car Rental Co., Ltd. Date: _ _-02 ~ _-03.

Nature of the company: private enterprise? Industry: automobiles and parts

Position: Customer Service Specialist

Job description:

1. Make statistics on the daily performance list and work summary of each business department, sort out and analyze the data, and make data analysis charts;

2. Registration and filing of customer information;

3. Call back, register customer feedback, make statistics of return visit data at the end of the month, and make customer return visit report with powerpoint.

4. Handle and follow up customer complaints, make an internal contact list and send it to relevant departments for improvement;

5. Print and sort out the contracts, register the contract recipients, regularly sort out the list of unreturned contracts and urge all business departments to return the old contracts, and make records and files when returning the old contracts;

6. Take over the direct work arranged by the superior leaders at any time.

Reason for leaving:

Guangzhou _ _ Trading Co., Ltd. Start and end years: _ _ 08 ~ _-03.

Nature of the company: private enterprise? Industry: Internet/e-commerce

Position: Taobao Customer Service

Job description:

1, mainly through online communication with customers through Want Want, to guide customers to purchase smoothly in this mall, to facilitate transactions, and sometimes to answer phone calls to answer customers' inquiries;

2. Solve customers' problems, and deal with orders that are difficult to check and track.

3. Track and be responsible for the after-sales of related orders, and coordinate with customers to solve the after-sales problems in the orders quickly and properly; Handle customer's product evaluation.

Reason for leaving:

Guangdong _ _ Media Service Co., Ltd. Date: _ _ 10 ~ _-06

Nature of the company: private enterprise? Industry: Advertising/Media

Position: Accounting Clerk

Job description:

1, responsible for settlement review and collection, and urging relevant personnel to complete settlement-related processes and actions;

2. Complete the cashback work on time, make daily sales statistics, and submit them to the finance department together with relevant documents after confirmation by the after-sales manager;

3. Responsible for the collection and statistics of daily sales, and report to the sales manager and finance department regularly;

4. Cooperate with other work of the webmaster and act as an agent in the absence of the webmaster;

5. Accept the professional knowledge training and work regulations of the company's finance department or financial center;

6. Complete other tasks temporarily assigned by superiors.

Reason for leaving:

Guangzhou _ _ trading company's start and end dates: _ _-03 ~ _-02.

Nature of the company: private enterprise? Industry: Internet/e-commerce

Position: e-commerce customer service

Job description: Maintain the operation and operation of ebay international platform;

Handle foreign customers' orders, reply to foreign emails and telephone contacts;

Make orders, track and coordinate the delivery process of orders, count daily turnover, sort out and summarize documents;

Responsible for coordinating with suppliers and calculating transportation costs.

Reason for leaving:

academic degree

Graduate school: Guangzhou Nanyang Polytechnic Vocational College.

Highest education: junior college? Degree Obtained: Graduation Date: __-07

Major 1: Foreign Trade English Major 2:

Start Date End Date The number of professional certificate obtained by the school (institution).

linguistic competence

Foreign languages: excellent English and Cantonese proficiency: proficient.

Other foreign language abilities:

Putonghua level: proficient

Working ability and other professional knowledge

4 years customer service experience and 2 years working experience as a financial clerk.

Solid writing skills and good expression skills, strong oral and listening skills, clear and fluent expression.

Internet access is convenient, and you can use e_cel, word, powerpoint and photoshop for basic operations.

Familiar with the use and operation process of b2b foreign trade business platform, good at communicating with foreign businessmen and establishing good social relations.

Familiar with the operation of Taobao, eBay and Alibaba business platforms.

A detailed personal autobiography

6 years working experience, including 4 years customer service experience and 2 years financial clerk experience. I am enthusiastic and responsible for my work, try my best, and cherish the job opportunities and the platform your company gave me. I will obey all the transfers and arrangements of the company.

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