Operating procedures for cleaning management of shopping malls

Cleaners are responsible for the arduous cleaning and hygiene work within the company's jurisdiction, directly serving merchants and customers, and are also important grass-roots organizations to measure the company's management quality. In order to standardize the store management of the company and improve the service quality, the post responsibility system for cleaning personnel is formulated, and each employee must conscientiously implement:

Working hours: Monday to Friday, 7: 30 am-65438+9:30 pm,

Saturday to Sunday, 8: 00 am-65438+9:30 pm

1, establish a high sense of responsibility, care about the interests of shopping malls, and strictly implement the regional cleaning responsibility system. In the process of cleaning, if any damage or abnormality of facilities and equipment is found, it should be reported to the superior supervisor or engineering maintenance personnel in time, and be responsible for managing the sanitary wares in the area to ensure that the sanitary wares are placed neatly and reasonably, keep fresh and beautiful at any time, and ensure that the shopping mall is clean and tidy inside and outside, leaving no sanitary corner. Cleaning staff should patrol the store at any time, and handle the dirt and sundries in time when they are found, so as to ensure the cleanliness and hygiene of the store at any time.

2, cleaning staff should strive to improve their own quality and sense of responsibility for the company, obey the leadership's work arrangement, abide by the company's work discipline, don't be late, don't leave early, don't leave without authorization, if there is something urgent, you must ask for leave from the supervisor. The personnel on duty shall not do anything unrelated to their jobs. Only with the approval of the supervisor can you rest in the lounge.

3. The health of the contracted post area must meet the prescribed standards. Those who fail to meet the standards for three consecutive times shall be given warnings, fines and dismissal respectively. The shift supervisor on that day should make detailed records. (See the attached page for specific standards).

4. The cleaning staff should be warm and considerate to the merchants and customers, behave dignified, be polite and generous, regard customers as God, and the shift supervisor must deal with customers' complaints immediately on the same day, and must not have disputes with customers.

5. When going to work, you must wear clean clothes and clothes as required, and wear a work card on your left chest. Shorts, vests or slippers are not allowed in any workplace at any time.

6, cleaning personnel should adhere to the principle in the work, unity and cooperation, treat each other with courtesy, are not allowed to slack off because of personal grievances, are not allowed to set obstacles for colleagues' equipment work, and are not allowed to disturb the work order with any excuse.

7, are not allowed to take public property, selling waste, if found, were given a fine and fired at the same time; Damage to sanitary tools shall be compensated according to the price. Items found shall be handed over to the supervisor in time.

8. The garbage in the shopping mall should be cleaned at any time, transported out of the venue or designated place in time with trash cans and garbage bags, and poured into containers. Escalators are not allowed to transport garbage. When transporting garbage, you must take the stairs. Stains and rubbish on escalators, stairs and surrounding areas must be removed in time.

9, cleaning personnel have the right to discourage and stop the destruction of public health, can't handle, solve should immediately report to the superior supervisor, have the right to put forward reasonable suggestions in the work.

10. The cleaning staff must strictly abide by the cleaning procedures of the cleaning staff (see the attached page for the specific work flow).

The duties of the cleaning foreman

First, accept the supervision of the cleaning supervisor and lead the staff to complete the cleaning work of the day according to the cleaning procedure.

Second, the reasonable deployment of employees, cleaning the key and difficult parts on duty, and supervising employees to do a good job in cleaning the responsibility area, leaving no sanitary corner. And make daily cleaning records. (See attached page for record sheet)

Third, check the attendance of employees in this class, find out the reasons for absence, take remedial measures in time, arrange employees reasonably, ensure the completion of the work tasks of the day, and report the relevant situation to the supervisor in time.

Four, the supervisor care for cleaning tools, rational use of various appliances, so as not to cause damage, scientific use of various cleaning agents, so as not to pollute, corrode public facilities, cleaning appliances or cause harm to the human body.

Verb (abbreviation of verb) checks the cleaning effect of the area under its jurisdiction;

1. Cleanliness of main walkways, passages, store halls, floors, walls and related facilities in the office area of the company.

2. Cleanliness of escalators and related facilities.

3. Cleanliness of glass walls, glass cabinets, exhibition stands, folding doors, guardrails and light boxes.

4, bathroom door wall, floor, mirror, sanitary ware and other clean conditions.

5. The cleanliness of grandpa's floor, glass curtain wall and glass door in the store.

Six, check the inventory of all kinds of cleaning supplies, assist the supervisor to prepare the material procurement plan and equipment maintenance report, reduce the loss and control the cost.

Seven, the tail from wagging the dog, and strive to maintain the company's image, in a timely manner to deal with customers, businesses or brother departments of cleaning complaints.

Eight, observe and master the staff's work mood, criticize, correct, guide and evaluate the performance of employees.