12345 will you call the property after complaining?

After complaining about the property, 12345 will not call the property. 12345 is a public service hotline. If you are dissatisfied with the residential property, you can call 12345 to complain. 12345 is mainly to help people solve various difficulties. If the residential property is irresponsible, the owner can report directly to the Property Office of the Housing Authority, which manages the property company. Be sure to prepare sufficient evidence before complaining. The property department of the Housing Authority is very efficient and solves the problem within 48 hours.

In fact, there are many ways for people to complain about property now. They can also complain directly through the local housing authority or directly to the local government departments. In fact, we still need to find out the details first. It is true that there are some problems in the property, and everyone can give priority to the community owners' Committee to reflect the relevant situation.

Basic flow of complaint handling

1, accept the complaint. Record customer complaints in detail and apologize to customers at the same time.

2. Confirm the complaint. Further understand the real motivation of customers, requirements for processing results, etc. Pay attention to distinguish whether the owner really has a service problem or maliciously vent his personal anger. There is an essential difference between the two. What the complainant wants is a response, and what he wants is a solution. People who curse maliciously are different.

3. Investigation and evaluation. Make a substantive investigation of the complaint to understand the cause and process of the matter. Evaluate the possible impact (severity) of the complaint to decide what action to take.

4. Treatment plan. Negotiate with relevant departments or personnel to formulate service recovery plan.

5. reply to the customer. Reply to the customer service recovery plan and ask their opinions. If the customer is satisfied, take action according to the established plan; If the customer is not satisfied, you should explain your handling method and other alternative solutions to the customer.

6. Pay a return visit to customers. After the service remedy is completed, pay a return visit to the customer again.

7. Complaint summary. After the complaint is closed, the customer complaint handling process should be sorted and filed. And regularly refine and mediate customer complaint cases for staff training and continuous improvement.