The goal of property management

The goal of property management, property is a profession in this society, mainly depends on the individual's ability to work. No matter what you do, you should master the discretion and pay attention to some small details. Let's take a look at the goal of property management to teach you a foothold in the workplace.

The goal of property management 1 1. public services

1, reception

Wear a uniform logo, dignified and generous, dress neatly, and have a natural and cordial expression; Treat owners (users) equally; Active, enthusiastic and standardized when receiving; When receiving and welcoming the host (user), the language is accurate, the address is appropriate, the greeting is cordial, the tone is sincere, and the patient is meticulous; Use civilized language and don't serve taboos.

Owners (users) should be patient and meticulous in maintenance and help. For the charging items, the service standards, service methods and charging standards shall be explained in time, and the opinions of the owners (users) shall be solicited.

2. On duty

Generally speaking, a good property management company should have a perfect duty system and handover system. In addition, the personnel on duty will also have relevant records and exchanges, and they should be on duty 24 hours a day.

Two. Maintenance and management of houses, facilities and equipment

1, test

Conduct a comprehensive inspection of the parts, facilities, roads and green spaces of the house, grasp the complete damage status of the house facilities and equipment, and evaluate the complete damage degree. In winter, rainy season and abnormal weather, arrange and organize the inspection of housing facilities, focusing on the parts with poor quality and easy problems.

2. Maintenance management

The appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

Third, clean management.

1, environmental sanitation

Community environmental sanitation facilities, garbage bins, trash cans, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Poultry, livestock and pets shall not be kept in violation of regulations.

In addition, the public stairs, handrails, walkways, basements and other parts of the house should be kept clean, and no debris should be piled up and occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti.

2. Greening management

The layout of community public green space, courtyard green space and green space on both sides of the road is reasonable, and the flower beds, trees and architectural sketches are properly configured; The per capita green area of public green space in newly-built residential areas and old residential areas should reach the indicators set by the state; Green space management and protection measures are implemented without damage, trampling and occupation.

Fourth, safety precautions

1, personnel organization

Full-time security guard, good health, strong sense of responsibility, serious and responsible work; Received relevant security knowledge and skills training, well-trained, master basic security skills, be familiar with property management and relevant laws and regulations, be able to properly handle and respond to community security work, conduct regular security studies, and improve security capabilities.

2, the doorman

According to the requirements of the entrustment contract, vehicle management and visitor registration are carried out, and the owners and vendors without the approval of the owners' Committee are refused to enter. Register large items when they are moved out, and conduct traffic command and guidance.

3. Emergency response

Formulate emergency plans, including at least: fire, explosion, earthquake, bomb threat, safe evacuation and elevator emergency; There is an emergency rescue organization and it is always in an emergency response state; Describe the responsibilities of the emergency rescue organization in writing, let each member know, and conduct regular response training; High-rise residential buildings should be evacuated according to fire control requirements.

Goal 2 of property management Five basic services of property management

1, be familiar with the property situation, and take over after acceptance.

2, reasonable fees, establish and improve the rules and regulations.

3. Do a good job in decoration management and deal with hidden dangers in decoration in time.

4, thoughtful and meticulous management services, high transparency.

5, daily maintenance, proactive, serious and responsible.

Basic principles of property management

1, power definition principle

2, the principle of the owner first

3. Unified management principle

4, the principle of economic rationality

5, professional service principle

6, the principle of clear rights and responsibilities

7, the principle of advanced management

8. The principle of fair competition

The goal of property management

The management of property by enterprises and management is to overcome the disadvantages of the old system and maximize the unity of social, economic and environmental benefits of property. Specifically, it should achieve the following objectives:

Create a safe, comfortable and harmonious living environment;

Give full play to the maximum use value of the property;

Try to preserve and increase the value of the property.

Organizations involved in property management

1, owners' meeting

The owner refers to the owner of the house and related facilities in the property. The owners' meeting is composed of the owners in the property.

According to the relevant regulations, only more than half of the owners with voting rights can attend the owners' meeting. The owner may entrust an agent to attend the owners' meeting, and the owner under the age of 18 shall be represented by his legal representative.

The functions and powers of the owners' congress include:

Elect and recall members of the Central Military Commission.

Supervise the work of the management committee.

Listen to and consider the work report of the Central Military Commission.

Decide on major issues involving the interests of the owners.

Amend the owners' convention.

Change and cancel inappropriate decisions of the Central Military Commission.

Approve the constitution of the Central Military Commission.

2. Management Committee

CMC is the abbreviation of Property Management Committee, which is composed of representatives elected by property owners and users under the guidance of real estate administrative departments to represent and safeguard the legitimate rights and interests of property owners and users.

3. Property management companies

Entrusted by the property management committee and the real estate property owner, the property management enterprise undertakes the property management of residential quarters.

The goal of property management. What is the standard of property service?

Property service standards are divided into four levels:

First, the patrol time of the main entrances and exits of the community should be greater than or equal to 12 hours, and the pool area should be cleaned twice a day;

Second, the patrol time of the main entrance of the community should be greater than or equal to 10 hour, and the pool area should be cleaned once a day;

Third, the patrol time of the main entrance of the community is 8 hours or more, and the pool area is cleaned once a day;

Four, pool area and garbage cleaning once a day.

Second, are the charging standards of property companies the same?

The charging standards of property companies are different, and the specific charging standards are formulated according to the service standard level of the property. For example, the standard of the first-class service fee is per square meter 1 yuan; The secondary service fee standard is 0.75 yuan per square meter; The three-level service fee standard is in 0.5 yuan per square meter; Level 4 service fee is 0.35 yuan per square meter.

3. Can the property company refuse to pay the property fee if the service is not in place?

If it is because of the dereliction of duty of the property, then you can not pay the property company, but it is best to reflect the specific situation to the local street management office first, so that the property company can correct the previous mistakes and do its own work according to the service level of the property.

4. Do you want to pay attention to the service standard of the property when buying a house?

We must pay attention to it, because the services of property management companies will affect the comfort of living. If the management of the property management company is particularly perfect and the public facilities are well maintained, the owner's mood will become very comfortable every day.

For those who are about to buy a house, we must pay attention to the service attitude, service concept and service standard of the property company, so as to choose a more satisfactory community and live comfortably.