How to do a good job in commercial property management services

First, pay attention to the importance of people in property management services At present, with the acceleration of social modernization, most property companies are aware of the importance of services, especially the importance of people in property management services.

First of all, people in property management, users of property (i.e. owners) are also owners of property to a great extent, and the other is property managers (property managers). Property management mainly depends on property management personnel, whose quality and level are directly related to the quality of property management. Similarly, the handling of the relationship with the owners directly affects the service quality of property management, which shows that the essence of property management is interpersonal management.

So who cares who? Between property managers and users, there is no question of who manages who. It should be said that the relationship between management and service. Owners pay management fees, and property companies provide paid services, so that owners get value for money and property companies feel that it is not in vain. The key is to handle the relationship between service and management, integrate management into service and management, satisfy the owners and let the property management company survive and develop.

In addition, as owners, they should be clear about their rights and obligations, consciously abide by various property laws and regulations, pay management fees according to regulations, cooperate with property managers to actively participate in and supervise property management in residential areas, strive to improve their own quality and strive to be civilized citizens.

At the same time, as property managers, we should constantly improve our own quality and professional level. In the property community, due to the large number of households and uneven quality of personnel, as property managers, we really can't ask too much of the owners, but should find the gap from the managers themselves and win the understanding and support of the residents with their high-level management and excellent service. And establish friendly relations with the owners, constantly improve the owners' awareness and ability to participate in management and service, and improve the owners' sense of ownership and management enthusiasm.

Second, establish people-oriented and serve wholeheartedly.

It is a trend and a challenge to provide people-oriented humanized service. As a labor-intensive service industry, property management is the ultimate standard to measure the work of property companies, which requires property companies to update their service concepts, continuously attract outstanding talents and establish a systematic personnel training and learning system; Improve the comprehensive quality of personnel; Invest a lot of manpower, material resources and time resources to make a systematic and literal specification from the aspects of business philosophy, development strategy, employee management policy, service mode and operation process. On the other hand, it is necessary to innovate the service concept and optimize the service quality. The market forces property management companies to focus on hardware management. At the same time, we should pay more attention to how to provide customers with quality services, provide high-level services from the perspective of convenience for owners, treat owners with integrity and positive attitude, care for owners, meet their growing needs, and continuously improve service quality. Only in this way can we provide more detailed, thoughtful and considerate humanized services for the owners.

Third, establish a complete and standardized management system.

In recent years, more and more property management companies have realized the importance of establishing a scientific, professional and standardized management system. ?has been widely implemented by the property management company. Therefore, the improvement of property management services requires a sound management system.

1. Specialization is the premise of improving service level, mainly reflected in professional skills. Therefore, first of all, we should do a good job in human resource management and improve the professional skills of employees. Employees are the most valuable resource of an enterprise and the only potential force that can provide competitive advantage. Staff management is the core work of service industry. The only way to improve management level is to manage employees. Only by cultivating management talents, solving the contradiction between customers' demand for service quality and enterprise service level, and the contradiction between lack of management talents and lack of training ability, can the long-term development of enterprises be completely solved.

2. Standardized management is the premise of improving service quality. In today's increasingly mature market economy, in accordance with ISO9000 standards, a complete and standardized management system, work standards and service processes are established, and the job functions of each post, the operation steps of each type of work and the solutions to various problems are defined. From the rule of man to the rule of law, every employee can follow rules and laws to ensure the quality of service. In addition, through investigation and analysis of the real needs of customers, scientific decomposition and continuous improvement; So as to improve the work efficiency to the maximum extent and make the work enter the benign track of standardization and standardization. 3. Scientific management is the guarantee of creating high efficiency and high quality service. Therefore, the wide application of high-tech means provides new competitive capital for powerful property companies. Whoever masters this method first can effectively occupy the market, and only in this way can the needs of owners be met to the maximum extent.