Commitment letter of property service

"Food, clothing, housing and transportation" also occupies an important position in people's minds. If you want to do well, you must dare to promise, and if you promise, you must do well. Only in this way can you win the trust of the owners and the company will be better. The following is the "Property Service Commitment Letter" compiled by me for your reference only. Welcome to reading.

Commitment letter of property service (I) Dear _ _ _ _ _ _ owner:

Hello!

In the spirit of being highly responsible for the owners of this residential area, our company pays attention to improving the overall living environment quality of residential areas in accordance with the requirements of relevant policies, and pays attention to protecting the overall environment and long-term good use function of residential areas by strengthening property management.

It is conducive to the ecological environment, humanistic environment and intelligent construction of the community, and advocates the concept of harmonious home between man and nature. Through our effective management mode, continuous improvement of service process and compliance with the requirements of laws and regulations, we finally achieve the satisfaction of the owners.

The specific work is as follows:

1. The property management company has professional managers who are responsible for all daily management affairs and complaint handling in the community, and the customer center implements 24-hour public telephone service (by landline).

Complaint handling rate 100%.

2. Hygiene and cleanliness: If our company takes over this area, we will first rectify the comprehensive environment that the owners are most eager to improve and clean up the garbage dump outside the west wall of the community.

(1) Daily cleaning will be responsible for the sanitation and cleaning of public areas, corridors and public facilities in the residential area according to the company's cleaning operation standards, keeping them free of stains, garbage and sundries, and keeping all public areas clean.

(2) Regular cleaning and disinfection of domestic garbage bins; Remove domestic garbage in time to keep the community environment clean and hygienic.

3. Public order: In order to maintain the public order of the community, the order maintainer is on duty 24 hours a day.

(1) The company invested funds to install an electronic patrol system for the community to ensure that the night patrol is in place in time.

(2) Patrol personnel are equipped with walkie-talkies to keep in touch with other players at any time and assist the public security department in public security management.

4. Daily maintenance of public facilities: carry out daily maintenance of public facilities, provide free daily maintenance for the owner's room (materials provided by the owner), and solve the troubles caused by the owner's minor life problems (specifically according to the company's engineering maintenance service commitment system).

5. Greening management: Greening is an important part of the community. For the greening of the community, we should maintain trees and flowers, trim flowers and trees, spray drugs in time, prevent and control pests and diseases, and maintain the green landscape. Some poor varieties of lawns and dead trees have been replanted.

6. Elevator operation and maintenance: Elevator is an important part of high-rise buildings. For the operation and maintenance of elevators, our company chooses elevator companies with Grade III or above qualifications to provide 24-hour service for elevators in this area to ensure the normal operation, safety and long-term good use function of elevators.

7. Assistance: Our company will fully assist the industry committee to solve a series of problems that need to be solved urgently in this respect, and coordinate with relevant units. During this period, our company will provide vehicles and workplaces.

8, according to the requirements of the "property management regulations" combined with the actual situation of this community, cooperate with the industry committee * * * to develop a mature, perfect and feasible property management plan.

(1) After signing the contract, our company will invest (or advance) certain funds to restore intelligent facilities to increase or improve the facilities in this area, improve the public security management of the community as soon as possible or realize the closed management of the community, so that the owners in this area feel comfortable, at ease and at ease.

(2) Through our service and management, the area will be managed as an excellent residential area, and then gradually upgraded.

9. The charging standard in this area is quoted according to the construction area (tentative):

① Residential property service fee: 0.40 yuan /m2 1 month;

② Elevator fee: 0.40 yuan /m2 1 month;

③ Secondary water supply fee: 0. 10 yuan /m2 1 month;

④ Business users: 0.90 yuan /m2 1 month.

After the takeover, the property service charges shall be reported to the Price Bureau for approval according to the actual situation of the community and implemented according to the charging documents.

The final charge price is lower than the price approved by the price bureau.

Service first and then charge, and car owners can voluntarily pay in advance.

We sincerely ask all owners to supervise, help and guide our service work, so that we can work together to create our beautiful home.

_ _ _ _ _ _ Property Management Co., Ltd.

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Commitment Letter of Property Services (II) Dear Owner:

Hello!

Welcome to _ _ _ _ _. In order to provide you with a comfortable, elegant and noble living environment, _ _ _ _ Property Management Co., Ltd. will cherish the expectations of every family, sincerely serve and strive to be your smiling and caring housekeeper. Our success is inseparable from your support! All employees now make the following commitments to the owners and tenants:

First, customer service should have professional ethics, be guided by the business philosophy of customer first, penetrate into every service bit by bit, and provide humanized quality service for owners and residents; Maintain the integrity and confidentiality of customer information; Timely and accurately solve the reasonable requirements put forward by customers. Establish the overall image of our company at the forefront of property service management.

2. Professional standardization of commercial services. We now have many talents with professional management ability and special operation technology. According to the needs of enterprise development, we will continue to recruit and employ excellent management and technical talents. Follow the market changes and seek development, ensure the quality of service and survive, and provide customers with the most satisfactory service.

Third, the engineering service is high-quality and fast. Engineering service is a service to ensure the normal operation of energy output of the whole property. The service is urgent for the owners, and the principle of thinking for the owners is to open the engineering hotline, which basically ensures that the owners are on call. Do regular inspection, maintenance and maintenance. Ensure that equipment failures are reduced through daily work. Do a good job in household registration, inspection signature, quality assurance and information feedback. Effectively ensure the normal operation of the property.

Four. Financial services are detailed and transparent. Property funds are taken from the owner and used by the owner. In line with the principle of reasonable fees and meager profit operation, our company signed a supervision agreement with the owners' committee of the community. Under the supervision of the owners' committee, the financial status will be published regularly, which will facilitate the owners' inspection, increase transparency, reduce unnecessary misunderstandings and enhance the owners' confidence in property management. At the same time, complete financial files and detailed and accurate accounts are required. Strictly abide by the Accounting Law, the Company Law and the Measures for the Administration of Property Service Charges, and organize corporate financial activities by legal means. Protect the legitimate rights and interests of enterprises and owners, make the production and business activities of enterprises develop smoothly, and the owners' investment will get due returns.

Verb (abbreviation of verb) security service is safe and reliable. Among the veterans, the company has hired a group of well-trained, thoughtful and disciplined security guards. After strict professional ethics education and training, they are certified to work. Implement a management system with clear rewards and punishments, so that every security guard becomes a line of defense for property fire control and security. Scientific scheduling system and meticulous post rules have achieved rules to follow; Regular training and evaluation to effectively control and deal with emergencies and fires; Check and patrol in time to ensure the safety of the enterprise itself and customers.

Other services are complete. Our company not only provides basic property management services, but also provides various other extended services to facilitate the work and life of owners, aiming at connecting owners and tenants with society. As long as residents want something from the company, they will get a satisfactory answer. Really reflect the _ _ characteristics of high-quality, efficient, all-round and diversified services.

Our company promises again: let every owner go to work happily and go home happily. Thank you very much for our thoughtful service.

_ _ _ _ Property Management Co., Ltd.

20___ _ _ _ _ _ _ _ _ _

Commitment Letter of Property Services (III) Dear Owner:

Hello!

_ _ _ _ The property management company adheres to the overall goal of "improving the living and working environment of residents and employees", establishes the property management concept of "high standard management and first-class service" based on the Property Management Regulations, and continuously improves the service quality. The general manager of the company leads all service personnel to make the following commitments to employees and residents in terms of service awareness, service efficiency, service quality, safety and environmental management.

First, strengthen service awareness and correct service attitude. Let every employee establish the service consciousness of "employees and residents first", warmly receive any requirements and suggestions put forward by every employee and resident to the company, and try our best to meet the reasonable requirements of employees and residents in combination with the actual characteristics of each community. Explain the suggestions and requirements that cannot be solved temporarily, and put an end to neglect.

Second, improve work style and improve work efficiency. The employees of the company are required to "worry about the needs of employees and residents and think about what residents think". Each functional service department has a special person to manage and receive the property needs of employees and residents at any time. Maintenance personnel are on duty 24 hours a day to ensure that residents are on call. Conduct regular inspection, maintenance and maintenance of public * * * equipment and facilities, reduce equipment failures through standardization work, and effectively ensure the normal operation of public * * * equipment and facilities.

Third, strengthen property management and improve service quality. Establish a property service team with high comprehensive quality and strong service consciousness, implement refined management, take the satisfaction of employees and residents as the service purpose, and provide humanized quality services for residents and employees. Ensure the quality of property maintenance and charge reasonable fees; Keep family information complete and strictly confidential; Handle the reasonable requirements put forward by employees and residents in time, and give information feedback to establish the overall image of the company.

Fourth, strengthen security services to ensure community safety. Safety precautions are more important than Mount Tai, and the safety of people's lives and property is above everything else. The safety of residents and employees has always been the top priority of property companies. In cooperation with security companies, the company strictly requires security personnel to be trained and take up their posts, and implements a management system with clear rewards and punishments, so that well-trained, thoughtful and disciplined security teams become a line of defense for property safety and safety protection. Security work should be recorded, be on duty 24 hours a day, patrol the office area, dormitory area and underground garage in real time for fire safety inspection, control and deal with emergencies and fires in time and effectively, and ensure the safety of the unit itself and residents.

Five, strengthen environmental management, provide comfortable places. In view of the problem of "difficult parking" in the community, there are special personnel responsible for vehicle parking scheduling, so that vehicles can enter smoothly and maintain a relatively empty passage. Establish relevant systems for daily cleaning and landscaping, so that the daily cleaning and flower maintenance of office buildings and communities can be carried out in an orderly manner, creating a good and comfortable working and living environment for employees and residents, and truly embodying the high-quality and all-round caring service featuring _ _ _ _.

_ _ _ _ Property Management Co., Ltd.

20___ _ _ _ _ _ _ _ _ _