What do you usually do at the reception desk of property management?

Office area of branch office.

2.0 reception content

Visiting reception, telephone answering, newspaper sending and receiving, fax sending and receiving, office area cleaning, gardening, equipment and facilities maintenance, and timely release of electronic information columns.

3.0 access categories

3. 1 VIP: mainly refers to leaders at all levels and heads of important business relations units who come to the branch for inspection.

3.2 Important guests: refers to the guests who come to the branch for guidance, inspection, exchange, visit, study and business contact (such as developers, peer units, news media, etc.). ).

3.3 Ordinary guests: refers to government functionaries and clerks (including tax inspection organs, fire departments, public security organs, etc.). ) and people in the same industry who have general business exchanges in the branch.

3.4 Applicants and door-to-door service personnel: refers to applicants and personnel in various departments who need door-to-door service (including applicants, express delivery, house rental, air ticket purchase, office supplies and copier maintenance).

3.5 Internal staff: refers to the staff working in the branch (including branch cashiers, field directors, clerks, resigned personnel, etc.). ).

4.0 Reception requirements

4. 1 When receiving VIPs, guide VIPs into the office area, arrange VIPs to the designated meeting room or negotiation room, and notify relevant leaders and departments, or directly guide them to the offices of relevant leaders according to the requirements of VIPs. Tea service shall be provided during meetings and negotiations.

4.2 When receiving important guests, guide them into the office area, arrange them in the designated meeting room or negotiation room, and inform relevant leaders and departments to provide tea service during meetings and negotiations.

4.3 When receiving ordinary guests, if you are prepared in advance, you can directly guide the guests to the designated meeting room or negotiation room; If there is no contact or preparation in advance, you should first inform the relevant leaders and relevant personnel of the department, and then guide the guests to the corresponding conference room or negotiation room according to the number of visitors; If guests need to wait, the front desk will arrange for them to wait in the negotiation room outside the office area. Tea service should be provided during meetings, negotiations or waiting.

4.4 When receiving candidates and on-site service personnel, guide them according to the actual situation of personnel entering the office area; If you don't have an appointment, please leave relevant information and send it to the human resources department by the front desk receptionist, and forbid them to enter the office area; If there is an appointment, the on-site service personnel should immediately notify the relevant departments to confirm and agree to enter the office area. If there is a need to wait, the front desk will arrange for them to wait in the negotiation room outside the office area, or sit on the sofa in the elevator lobby.

4.5 When receiving internal employees, immediately notify relevant departments to confirm and agree to enter the office area or directly agree to enter the office area.

4.6 Provide tea service for internal meetings held by the branch before and during the meeting.

4.7 For door-to-door salesmen and unreasonable troublemakers, do a good job of persuasion, block or inform and assist security personnel to deal with them, and do not enter the office area.

5.0 telephone answering

5. 1 When answering general calls, you should comply with the requirements of the Company's Code of Telephone Reception Etiquette, and transfer the calls timely and accurately.

5.2 When answering an appointment or general notification call, you should write down the basic contents of the call and the contact information of the other party, and then inform the relevant department personnel of the contents of the appointment call.

5.3 When answering the complaint phone, make records in time and immediately convey the complaint records to relevant departments; For professional questions that cannot be answered, they should be transferred to the corresponding functional departments, and the professionals in the corresponding functional departments should answer them.

6.0 sending and receiving newspapers and faxes

6. 1 Receive all kinds of newspapers and magazines subscribed by branches and distribute them.

6.2 Distribute the letters of the branch, and forward them to relevant departments and individuals immediately after receiving new letters.

6.3 Receive the fax from the branch and forward it to relevant departments and individuals immediately after receiving it.

7.0 Office area cleaning, gardening, equipment and facilities maintenance

7. 1 Keep the office area of the branch clean and tidy, and ask the cleaning staff to clean it in time when problems are found.

7.2 Maintain the green plants of the branch, and urge the green plants company to maintain the green plants regularly. In case of withering and dying, inform the staff of Green Plant Company to replace it in time.

7.3 Carry out routine maintenance on the equipment such as the computer room and meeting room of the branch company to ensure the normal use of the equipment. After the work, cut off the power supply of the equipment.

8.0 Timely release the contents of electronic information columns.

8. 1 The contents of the electronic information column will be published and changed in time every day. The contents of the electronic information column include: the driving direction of the vehicle, the general manager, the whereabouts of personnel from various departments, the visiting tips, and other matters that need to be prompted to the staff.

9.0 supporting documents

9. 1 Front Desk Duty Record