How to deal with complaints about noise, smell and environmental pollution in property management?

According to China's "Community Noise Emission Standard", the noise standard in residential areas is between 45 decibels and 55 decibels, which is equivalent to the volume at which two people can hear each other clearly when talking in a room. If it exceeds this volume, it can be regarded as noise disturbing the people.

How to complain about community noise

In the Regulations on the Prevention and Control of Environmental Noise Pollution implemented in 2007, there are clear provisions on noise pollution in residential areas. "Article 38: From 08: 00 to 08: 00 the next day, indoor decoration activities that may produce noise shall not be carried out in the completed residential building. If indoor decoration work is carried out at other times, noise control measures should be taken to avoid environmental noise pollution. "

In addition, the "Regulations" also include the stipulation that "any unit or individual should control the volume of speakers and audio equipment when using them in concentrated areas of noise-sensitive buildings such as hospitals, schools, institutions, scientific research units, houses, etc.".

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If residents feel that noise pollution in the community is disturbing the people, they can first report it to the property company and let the property company come forward to coordinate and solve it, because the regulations clearly stipulate that "property management companies should stop environmental noise pollution in the management area and report it to the supervision and management departments related to the prevention and control of environmental noise pollution in time." If the communication and coordination of the property management company fails, the owner can also call 12369 to complain to the environmental protection department.