Property Acceptance Category Owner's Repair Application and Property Management Receiving Process

Owners inevitably have to deal with the property when decorating. Before the renovation, a comprehensive property registration is required, after the renovation, the property needs to be taken over and accepted, and sometimes the property department needs to be found for maintenance in the life after the renovation. Let's take a look at the specific process of these things together.

I. Types of property takeover acceptance

There are three types of property takeover acceptance: phased acceptance, single project acceptance and comprehensive acceptance.

1, acceptance by stages

Acceptance by stages refers to the acceptance by stages when the project is completed and meets the use conditions and needs to be used in advance. For example, in residential areas, whenever a batch of houses are completed and accepted, developers can receive the acceptance in advance in order to speed up the capital turnover and rush to deliver them to the owners for use, so that the completed building products can be put into use in time and their investment benefits can be brought into play.

2, single project acceptance

The single project of the project has been completed according to the design requirements, with the use conditions and can meet the production requirements. After the completion acceptance, the developer can issue a notice of delivery to the owner.

Developers should first check the quality of the project, relevant information of concealed works, construction records of key parts of the project, whether there are omissions, public facilities and equipment, etc. And then organize an acceptance team with the property management company for acceptance. 3. Acceptance of all projects

Acceptance of all projects refers to the unified overall acceptance of all construction indicators of residential quarters by property management enterprises according to relevant national laws, regulations, standards and norms and the planning, design and construction plans approved by relevant departments.

Second, the residential owners maintenance property management receiving process

1. The community customer service center is responsible for the reception and registration of customer maintenance complaints. After receiving the customer's maintenance complaints, the community customer service center shall record the customer's maintenance-related matters in time and notify the relevant housing managers in time.

2. The house manager received the notice of customer's house maintenance from the community customer service center.

Or the housing manager should know and master the specific situation of the required maintenance projects in a timely and concrete manner after receiving complaints from customers about housing maintenance. When necessary, check the maintenance site with the relevant person in charge of the engineering department to understand and master the specific conditions of the required maintenance projects. On the basis of understanding and mastering the customer's maintenance matters, the housing manager should issue a maintenance dispatch form to the engineering department in time. 3. After receiving the maintenance dispatch, the engineering department shall timely dock, arrange and implement the customer's maintenance application. Housing management should always track and master the maintenance situation, and do a good job of contact and communication with customers.

4. After the maintenance work is completed, the engineering department shall accept the maintenance project. For the maintenance items whose maintenance quality does not meet the requirements, the engineering department should contact and arrange rework in time until the maintenance work reaches the quality standard or customer satisfaction.

5. For the maintenance project that has passed the acceptance of the engineering department, the maintenance personnel shall contact the customer for acceptance and sign for confirmation. The engineering department is responsible for arranging the rectification of the maintenance items that have not been confirmed by the customer's acceptance, until the customer's acceptance is confirmed and signed.

6. After the maintenance project is signed and confirmed by the customer and the maintenance personnel, the engineering department shall send the maintenance dispatch sheet to the house manager in time. After receiving the maintenance dispatch form filled out by the engineering department, the house administrator should send it to the community customer service center for registration and filing in time.

7. The community customer service center shall pay a return visit to the customers in time for the maintenance projects that have been accepted and registered for the record, and the return visit shall be recorded in detail in the maintenance dispatch list and the Customer Maintenance, Maintenance and Return Visit Record.

8. If the community customer service center finds problems in the maintenance project through customer return visits, it should make the next work arrangement and treatment according to the specific situation.

9. After the maintenance return visit, the community customer service center will summarize the maintenance dispatch list every month, bind it into a book and keep it centrally.

If you want to know more relevant information, you can continue to pay attention to the 1 home network.