What should nanny-style property management do?

"Property management personnel have nothing to do with us, but they are not relatives, but they are better than relatives!" This is the voice of Wang Yuzhang, who has lived in Fangcaoyuan affordable housing community in Dengcheng for just over two months.

How did the property manager of the affordable housing community in Dengcheng Fangcaoyuan achieve from "living in peace" to "happy life"? Uncle Wang Yuzhang's heartfelt words inspired the reporter's curiosity for further exploration.

Dengcheng Fangcaoyuan affordable housing community is located in a prime location in the urban area, opposite Xiangyang No.5 Middle School. 10 On June 5438+05, the reporter walked in here, and what caught his eye was that there were many high-rise buildings in the community, gardens and lawns littered with them, the roads were spacious and tidy, and various supporting facilities such as fitness were readily available, completely breaking the traditional impression that "affordable housing is a low-end residence".

"Environment and management have nothing to say, no worse than those high-end communities!" "Property managers are young children, patient and responsible, and they don't dislike us old people. Our legs and feet are very diligent!" "There is a service hall in the community. It is very convenient to find the property management personnel there if you have something. " ..... Chatting with several residents who are strolling in the community, everyone's words reveal satisfaction.

Randomly stopped a young man in a property management costume. The reporter asked, "Do you know which building Wang Yuzhang lives in?" "Yes, he lives at No.2, Unit 3, Floor 3, Building 5." During the conversation, the reporter learned that the young property manager's name was Xu Ning. Xu Ning said that the elderly in Wang Yuzhang were the first to live in this community. Because families are very difficult, every property manager is very concerned about their families.

70-year-old Wang Yuzhang used to be a cotton spinning worker, and his wife is a rural hukou, which is a typical "half-family". His eldest son was seriously ill, paralyzed in bed 15 years, and died not long ago. The youngest son suffers from depression. My wife had a stroke and it was inconvenient to walk. (Continued from the second edition)

In the past, this family rented a house outside for a long time on the basis of Wang Yuzhang's monthly pension of more than RMB 1000. Since July 18 this year, Uncle Wang's family moved into the affordable housing community of Fangcaoyuan in Dengcheng, and their life has become better.

"To be honest, after moving here, our family has re-established the confidence of life!" Wang Yuzhang and his wife, Yao Kaifen, burst into tears when talking about the scenes that happened after living in the community. Considering the housing difficulties in Wang Yuzhang, the residential property management department asked the Wang Yuzhang family to move in early and temporarily connected the water and electricity for them. At that time, the weather was hot, and the property management staff of the community specially sent mung beans and fans. Usually, everyone doesn't dislike the stench of the eldest son, and often goes home to help. Later, after the eldest son died, the property manager took the initiative to help arrange the funeral, and then invited the younger son to work in the property, hoping to fundamentally reduce the family burden of Wang Yuzhang.

Among the 747 families in the community, there are still many needy families, Rainbow Zhang Yu. In this regard, the residential property found out the situation one by one when checking in for everyone, and arranged for special personnel to dock.

"The affordable housing should not only be built, but also managed well, so that every resident who lives in can live comfortably, so that the country's policy of benefiting the people can benefit the people to the greatest extent and truly be deeply rooted in the hearts of the people." Bai, the project manager of Dengcheng Fangcao Garden of City Property Management Co., Ltd., said so, especially so.

In the residential property service hall, Bai took out several notebooks. The reporter saw that what is recorded above is what happens every day in the community and the situation of some difficult families.

Bai said that Dengcheng Garden began to check in in July this year. As a standardized pilot of property management in affordable housing residential quarters in our city, after preliminary preparation and nearly three months' exploration, a whole set of operation modes has been formed here: establishing the work discipline of property service, security and cleaning personnel, and managing people with the system. And with the increasing number of community residents, the related services here will be further improved. If the community implements social management functions, the operation mechanism of combining professional property management with community management and residents' autonomy is introduced with social management functions such as health and family planning, civil affairs, social security, comprehensive management and community; Social service functions enter the community, extend property services, and carry out free convenience services, housekeeping services, agency services and special services; Public welfare jobs enter the community, so that people with employment difficulties can realize their dreams of finding jobs nearby.

In an interview with the Fangcaoyuan Community in Dengcheng, the reporter found that in addition to the white management personnel, the property management personnel here are almost all young people after 80 s and 90 s. They are diligent in legs, mouth, hands and eyes, and have a warm heart.

Xia Lu, head of residential property service hall, is one of the representatives. "Although we can't name all the residents who have lived here, we all know them when we meet." Xia Lu said that in order to make the residents of affordable housing live and work in peace and contentment, they changed their minds and paid great attention to the family-friendly and humanized post-management of affordable housing. They posted a lot of rules and regulations and civilized conventions of the affordable housing community in the corridor, and devoted themselves to creating a harmonious, friendly, United and mutually supportive community atmosphere. These unremarkable "details" all show the good intentions of property managers to create a harmonious community environment and inspire people in need to establish confidence in life.

In addition, the community also explored the establishment of a property volunteer service system and set up a volunteer service team. At present, more than ten members have been recruited from the residents who have stayed. Among them, 48-year-old Wang Zumin took the initiative to sign up as soon as he moved into the community, saying that he wanted a haircut and could provide services for residents free of charge.

Xia Lu said that the establishment of volunteer service teams in the community recruited all the residents in the community. On the one hand, they are more familiar with the situation in the community, on the other hand, they can form a good situation of "self-management" in the community. With the continuous expansion of the volunteer team, in the future, they will often carry out public welfare activities with the theme of helping the weak and helping the disabled, purifying their homes, enriching their lives, resolving conflicts and improving their quality, so as to improve the humanistic taste of the community by touching people with emotions and things. "We will also provide the most meticulous service to the community by working hard in detail." Xia Lu is full of confidence in this.

"Only when the community environment is harmonious can the social environment be stable." Wang Xuefang, general manager of City Property Management Co., Ltd. said that the property of the affordable housing community in Dengcheng Fangcaoyuan has created a pleasant home for the residents here through intimate "nanny-style" service and refined humanized management. In the future, the company will also investigate unattended resettlement houses and old residential areas, and work out a work plan of rectifying the old, bringing the new and taking over, so that this new "nanny-style" property management model can be fully promoted.

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