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What should I pay attention to when delivering takeout?
Before delivery, the staff must be familiar with the location first. The scope of delivery shall not affect the operation of the store. Generally speaking, it is advisable for mopeds to travel back and forth within 30 minutes. If you don't know, be sure to consult the map to ensure that the chosen road is fast and smooth. This will ensure that the take-out can be delivered in time. However, if the location is remote, the corresponding fee will be charged.
2. Improve the ability:
Shipment is the guarantee of the store's interests. When setting the delivery quantity, we must pay attention to the combination of quantity and amount. Such as 6 cups or 30 yuan.
3. Cup leakage and damage:
The risk of delivery also lies in the leakage or damage of the beverage. This requires attention to protective measures during delivery. Don't let the broken drinks bring unpleasant consumption experience to customers. The burden of re-delivery on store operation. In case there is a problem and it is necessary to return the goods, only the person above the store manager can set the return goods through the permission of the cash register to prevent the cashier from leaking.
4. Reserve Fund:
Guests can't all have just the right amount of cash. Remember to give the food delivery staff some change from the reserve fund when delivering takeout food. Meimai cashier system has a special design in this respect, which can quickly change and prevent the confusion of take-away bills.
5, image, etiquette:
Smile and pay attention to your appearance, image and service. First, report what the guests ordered. After handing it over, if you want to accept the cash from the guests, pay attention to pick it up by hand. At the same time, pay attention to hand over the change. In principle, raise food first, and then collect money. However, if it is not convenient for guests to collect their meals first, they can randomly choose the order of the two. Make sure that the cash is clear when the guests are here. Give more to the guests in time, and don't take it away without permission.
6. Delivery of wine list:
Multi-delivery agencies are relatively simple in catering design, one is to save time, the other is to reduce costs, but for customers, this behavior will only increase customer dissatisfaction. Suduo Software suggests that the catering industry should design take-out in a diversified and diversified way on the premise of ensuring service and speed, so that customers can get a better experience.
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