Property management) (400 points) For whom? How to serve? Careful work? Management procedures and other aspects of understanding?

According to the design characteristics of "XX Jiayuan", the property management scheme of "XX Jiayuan" is now drawn up. We sincerely hope that in the cooperation with you, the owners and residents can fully enjoy the convenient, warm and thoughtful service brought by property management, so that the property of "XX Jiayuan" will continue to appreciate, create a safe, clean, beautiful and convenient sunshine community for residents, improve the quality of life of residents, and realize the harmonious and win-win business objectives of owners, developers and property management companies.

I. Overview of XX Jiayuan Property

"XX Jiayuan" is located at the intersection of Fuxia Road, Huancheng West Road and National Highway 205, with a total construction area of about 20,000 square meters. The residential area is dominated by multi-storey houses with high-value storefronts, in which Area A and Area B occupy the "golden point" of traffic, with convenient transportation and complete living facilities such as banks, schools, supermarkets, hotels and post offices. This is an ideal home property. A beautiful community needs more patient and meticulous property companies like "Sunshine Property" to take care of it.

The second is the management level and service standards that the company will adopt after taking over.

According to the actual situation of XX Jiayuan, our company has determined that the property of XX Jiayuan is middle and high-grade management. Its service standards are as follows:

(a) the establishment of a 24-hour duty system, the establishment of service telephone, to accept the owners and users of property management services for repair, help, consultation, inquiry, questioning, complaints and other information collection and feedback, timely processing and a return visit record.

(two) regularly solicit opinions from residential users on property management services, timely rectification and reasonable suggestions. The satisfaction rate is over 95%.

(3) Establish and implement the maintenance commitment system. The timely rate of zero repair and urgent repair is 100%, which is not higher than 1% in repair rate.

(four) every six months to disclose the income and expenditure of property management services.

(five) the property files, the owner's building case, and the equipment and facilities files are complete.

(6) Regular public services

1, house management and maintenance

(1) The building number, floor number and room number shall be clearly marked, and a guide plan shall be set up.

(2) The appearance of the property is in good condition, clean and tidy, with no external wall falling off, scribbling, scribbling or scribbling.

(3) air conditioning installation is unified.

2, * * * * with equipment management, to ensure that the equipment and computer room environment clean and tidy, equipment in good condition, regular maintenance without accidents.

(1) power supply system. Ensure normal power supply, notify users in advance of power failure 1 day, and spare emergency generators are available at any time. Grounding resistance is tested every 3 years 1 time.

(2) Weak current system. Make sure the system works normally. Troubleshooting in time.

(3) Fire fighting system. On duty 24 hours a day; Equipment and facilities are complete and in good condition, ready for use; Organize the publicity and education of fire laws and regulations and fire knowledge, and clarify the responsible persons of fire prevention in each region; The fire evacuation passage is unblocked; Ensure that there are no fire safety hazards.

(4) Water supply and drainage system. Clean the pool 1 time every six months to ensure that the water quality meets the national standards; Around the pool and water pump is clean and sanitary, without secondary pollution; Notice of water cut-off in advance 1 day; The fire pump runs every month 1 time, and is comprehensively inspected every year 1 time; The drainage system is unobstructed, and there is no water in the roads during the flood season, and there is no water and bubble intrusion in the basement, garage and computer room; In case of an accident, the maintenance personnel arrived at the scene for emergency repair within 20 minutes, and the water supply was not stopped for a long time; There is an emergency plan.

3, * * * facilities management. * * * Supporting service facilities are in good condition, roads, corridors and other public lighting are in good condition, and roads are unblocked.

4. Safety and vehicle management.

(1) Professional security team, patrolling 24 hours a day, performing civilized security duties, standardizing speech and handling emergencies.

(2) Vehicles enter and leave in an orderly manner, without traffic jams and affecting pedestrians.

(3) Vehicle access is strictly managed and registered.

(4) The parking lot shall be neatly parked and the site shall be clean and tidy.

(5) Places endangering personal safety have obvious signs and preventive measures.

(6) Contact the masses and do a good job in prevention and control.

(7) Do a good job in public security management under the guidance of the police station.

5. Environmental sanitation management. Be a person, place, time, task and quality.

(1) Complete sanitation facilities.

(2) Implement standardized cleaning.

(3) Garbage should be cleaned daily and disinfected regularly.

(4)*** Keep the site clean and tidy without scribbling and pasting, and keep the lobby, stairs, railings, roof, etc. Keep the site clean and free of scraps of paper, cigarette butts and other wastes.

(5) Do a good job in health promotion and raise people's awareness of cleanliness and hygiene.

6. Greening management

(1) has not changed its use, destroying, trampling and occupying green space.

(2) The flowers and trees shall be trimmed neatly and beautifully, free from pests and diseases and damage.

(3) The green space is free of scraps of paper, cigarette butts, stones and other sundries.

(4) The intact rate of greening is over 95%.

7. Interior decoration management (secondary decoration). Monitor the whole process to ensure the integrity, earthquake resistance and structural safety of the house.

(1) Accepting the consultation and approval of the second renovation of this community.

(2) All decoration personnel should go to the management office to get a pass.

8. Housing rental management.

(1) urge foreigners to apply for temporary residence permits within three days.

(2) Cooperate with the police station and neighborhood committee to investigate the tenants and outsiders in the community and register them to ensure the life safety of the community.

9. Community culture

(1) Set up a learning and publicity garden to carry out healthy and upward activities.

(2) Convention on the Construction of Spiritual Civilization for Residents.

(3) Cooperate with neighborhood offices, neighborhood committees and police stations to carry out various tasks.

(4) The owner's satisfaction rate is over 95%.

(seven) targeted special services (agency business)

1. Carry out indoor sanitation and cleaning, indoor decoration and move on behalf of residents.

2. Provide services such as vacancy hosting and housing agency.

3, on behalf of newspapers and periodicals, mail newspapers and periodicals on behalf of the collection.

4. Provide maintenance service, with minor repairs overnight and medium repairs completed in three days.

5. Install, maintain and repair all kinds of household appliances and daily necessities.

Three. The management mode to be adopted by the company

"Strictly manage the property and provide quality services for the owners and developers" is the fundamental concept of our company. Standardized management and caring service will establish the reputation and image of brand property companies.

(A) standardized management

Property management involves a wide range, and it is difficult for ordinary residents to fully understand the content, standards and grades of property management services. The misunderstanding of the relationship between service quality and fees by owners is one of the main reasons for the rigidity of the relationship between property companies and owners. The untimely maintenance of houses and equipment, lax daily management and arbitrariness are the fundamental reasons for the low level of property management and complaints from owners. Our company implements comprehensive and standardized quality management from the aspects of pre-project management, occupancy, secondary decoration, house maintenance, water supply and drainage and electrical equipment management, fire protection, safety, cleaning, greening, convenience service, etc., so that our property management behavior is close to international standardized practices, internal management is self-disciplined, and the system is innovative, thus achieving the management goals of strict and orderly management, high service quality, developers' confidence, owners' satisfaction and the company's credibility.

(b) communication service comes first

The ability of organization, communication and coordination is an indispensable quality for property management enterprises. With this quality, contradictions in work can often be turned into minor problems and trivial matters can be eliminated. On the contrary, there are many misunderstandings and the gap deepens. At present, most property companies are mainly complained about poor communication. To this end, the company has specially set up a liaison office for the owners, which can better solve the problems (reasonable requirements) raised by the owners, answer the questions of the owners, set up communication boxes, bulletin boards, billboards and other ways to develop good relations with the owners. At the same time, in view of the fact that property management is a specific and tedious business, the company requires managers to do it themselves, implement walking management, personally serve the front line, directly understand the needs of the owners, be serious and responsible, be ethical, pay attention to integrity, be responsive to the owners and ensure the quality of service. We will make use of the patient and friendly service advantages of standard property management companies to communicate, guide and comfort the owners, effectively solve the grievances, misunderstandings or complaints that some owners can't understand, register according to the standard requirements of property management, and report them to the developers in writing. It is absolutely forbidden to aggravate the complex contradictions between owners and developers, developers and property companies, and property companies and owners.

(C) to create a friendly community culture

Creating a harmonious, civilized, comfortable and beautiful living and working environment is the common aspiration of our company and the owners. Therefore, the company advocates civilized, polite and friendly community culture, establishes honor, friendship and mutual trust with the owners, and leads employees to develop friendly and cooperative relations with the owners, police stations, community neighborhood committees and government departments. Whether employees are at work or outside the work area, whether the difficulties of the owners or employees are related to themselves or not, they should be warm and friendly, actively establish good interpersonal relationships, and open up a pure land of civilization for the community, the owners, themselves and this materialistic society.

Four. Allocation of manpower and material resources in property management of XX Jiayuan

(1) staffing.

According to the determined management level and on-the-spot investigation, according to the property management area of 20,000 square meters, the management office of "XX Jiayuan" of our company plans to set up personnel 1 1.

The number of positions determines the content.

1 the management director and the director of the owner's liaison office are responsible for the overall work arrangement and communication with the owner.

1 The engineer is responsible for the maintenance of equipment and facilities.

Car Manager/Cashier 2 Parking Management, Cashier and Charge

1 The cleaning and greening personnel are responsible for cleaning and greening.

Six security guards are responsible for the sentry box, vehicle access and patrol.

Note: The financial personnel are concurrently held by the Head Office.

(B) a brief analysis of the comprehensive benefits

The comprehensive management fee and maintenance fee of XX Jiayuan can be charged in the following ways (the above charging standards are for reference only, and the final charging standard is subject to the standard approved by the Price Bureau):

Management fee and maintenance fee

Multi-storey residential 0.50 yuan/square meter/month 0.20 yuan/square meter/month

Shopping Mall 1.50 yuan/m2/month 0.25 yuan/m2/month.

Above-ground parking space 40 yuan/Wei Yue

Underground parking space 60 yuan/month.

Five, the specific operation of XX Jiayuan property management

The company implements the service concept of "people-oriented, owner first", and implements comprehensive and standardized quality management from the aspects of pre-project management, occupancy, secondary decoration, house maintenance, water supply and drainage and electrical equipment management, fire protection, safety, cleaning, greening and convenience service. Gradually establish and improve the security system, equipment and facilities maintenance system, environmental protection system, greening maintenance system, facilities management system and community cultural activities organization system.

(1) preliminary preparation

The company sends professionals to conduct in-depth research on the projects to be undertaken, understand the project planning, property characteristics, property distribution and surrounding security conditions, and formulate specific property project management plans in combination with this plan; Two months before moving in, set up a property management team, conduct personnel selection and training, formulate various management regulations and workflow according to the characteristics of the project, and draw up a user manual, an owner's convention and a preliminary property management agreement; The management room, staff quarters and related office equipment of the management office must be arranged one week before check-in; Property takeover must be accepted and evaluated, and keys and drawings should be properly handed over.

1. Establishment of internal institutions and proposed staffing

2. Selection and training of property management personnel

The first 3 months of management. The contents of the training are: professional management concept, emergency handling, handling of complaints from owners and users, and obtaining a work permit before special elevator power distribution.

3. Formulate rules and regulations

1), according to the laws, decrees, documents and model styles of relevant government departments, prepare the owner's convention and user's manual, and issue them when they join the company.

2) Formulate rigorous and scientific management documents (various rules and regulations, job responsibilities of employees at all levels, and work processes) and complete them before joining the company.

(B) the start of property management

1. Take over the property

1), real estate information (project approval documents, land use approval documents, building permits).

2), technical data (as-built drawings, equipment inspection certificate, etc.). )

2. Career management

1), the house acceptance and handover shall be carried out according to the company's rigorous and scientific "professional management system". Issue occupation notices and household manuals, clarify occupation acceptance procedures and charging standards, sign the Owners' Convention, receive the owners politely and warmly, and actively explain relevant issues; Sign the property management entrustment contract and the owners' convention; Make users understand and cooperate with property management through publicity; Distribute user instructions and user manuals to users; Cooperate with users to move, clean indoor and outdoor sanitation, clean access roads, assist users to move and traffic command. Do a good job in the user relocation stage, reasonably coordinate the security personnel on duty and patrol, and appropriately increase the security force.

2), establish the owner files and property rights for the record. When handling the handover procedures, it is necessary to systematically understand the relevant information of the owners, establish customer files, clarify the scope and proportion of property rights owned by all property owners, and establish a property rights filing system to lay a good foundation for smooth management in the future.

3. Monitor the whole process of secondary decoration construction.

Secondary decoration management is closely related to architectural style and quality. Therefore, in order to ensure the long-term normal use of the building, the company will comply with relevant laws and regulations such as Xiamen Residential Property Management Regulations, Decree No.46 of the Ministry of Construction, Trial Measures for the Management of Family Room Decoration, Regulations for the Management of Building Exterior Wall Decoration in Xiamen, Trial Measures for the Management of Secondary Decoration of Family Room Decoration, and Measures for the Charge of Xiamen Property Management Services.

When managing the construction site, the management office will take necessary safety protection and fire control measures to ensure the safety of workers and nearby residents, control the pollution and harm of various dust, waste gas, solid waste, noise and vibration on the site, and reduce or avoid the impact on the daily life of nearby residents.

Safety management. Secondary decoration construction personnel must apply for certificates according to government regulations and accept the management of the management office. Construction personnel should get a written guarantee from the owner or agent for staying overnight to prevent public security incidents. Conduct safety management of electricity, gas and open flame for secondary decoration to eliminate fire hazards; During the coexistence of secondary renovation and occupancy, we will strengthen the key publicity of safety precautions and take targeted measures to ensure that there are no potential safety hazards.

Environmental sanitation management. Standardize the transportation and stacking of secondary decoration materials and garbage, and it is strictly forbidden to put them into sewers to ensure smooth roads and clean building environment; Strengthen noise control, limit the construction time of secondary decoration or conduct noise isolation, minimize the impact on the normal life and work of surrounding residents, and control the environmental impact caused by the intersection of occupancy and secondary decoration.

* * * Equipment and facilities management. Ensure that indoor and outdoor equipment and facilities such as water and electricity trunk lines and fire-fighting facilities are not damaged in the secondary decoration, and it is strictly forbidden to use fire-fighting facilities at will to make them run normally.

External secondary decoration management. It is forbidden to destroy the overall beauty of the external wall and not to make holes in the external wall; It is forbidden to install awnings or make any form of closure; The protective grating of windows and floor-to-ceiling windows should be located at the inner side of the window sash; It is forbidden to install and erect private articles and structures in public areas, especially to install iron gates on stairs without permission.

Management of secondary decoration in civil engineering. Don't use a heavy hammer for rough construction to prevent damage to the floor structure; Shall not change or destroy the main structure of buildings such as columns, beams, slabs, load-bearing walls, external walls, roof waterproofing, kitchen and bathroom waterproofing; Pipes buried in the external wall should be waterproof to prevent water seepage in the external wall; It is not allowed to build a car body on a flat plate.

Secondary decoration management of hydropower facilities. It is forbidden to dig trenches and bury pipes in the structural layer and bury pipes in public walls; The inspection port of the sewer supervisor in the kitchen and bathroom shall not be sealed; Before the second decoration, the drain should be blocked to prevent the blockage of dirt and sundries during the second decoration; Bushing should be used to bury wires on walls and ceilings; Mobilize residents to leave inspection openings when decorating the ceiling.

After the completion of the decoration project, the decoration user shall notify the engineering department of the management office to carry out the project acceptance, issue the completion acceptance form and go through the relevant formalities.

(3) Improve daily property management services.

First, the security system

1, overall safety environment management

Set up closed-circuit monitoring systems around the community, lathe entrances and exits, community entrances and exits, and elevator cars to establish 24-hour uninterrupted monitoring data; Combined with the public security 1 10 alarm system, the sudden security incidents will be solved in time and handled according to law.

Train a professional team of security inspectors. Security inspectors should wear clear signs, perform civilized duties, use standardized words, be serious and responsible, patrol the community 24 hours a day, and formulate detailed patrol routes and frequencies; There are obvious signs and preventive measures for places that endanger personal safety, and potential safety hazards are eliminated in time.

Register visiting guests at the entrance and exit, control the number of floating people in the building, and prevent salesmen from distributing advertising leaflets or irrelevant people from escaping; Establish our company's property security call system covering the whole city of Xiamen, and in case of emergency, we can immediately deploy the manpower and material resources of the whole company to provide centralized support; Formulate emergency preparedness and emergency measures, such as typhoon prevention and earthquake prevention plans.

2. Management of the lessor

Tenants have different community roles, high mobility and extremely complicated social background and identity. Therefore, tenant management has become a difficult problem in today's property management. Our company will start with the promotion of friendly community culture, and conduct classified visits and focus on tenants; Cooperate with police stations and neighborhood committees to investigate tenants and migrants in the community. Ensure the life safety and interpersonal harmony of the owners and tenants in the building.

3. Vehicle traffic and road management

The parking lot of the building is guided by a special person, managed in an orderly manner, neatly arranged, and the motor vehicles are registered; Non-motor vehicles parked in the specified location; Patrol the roads in the building every day to ensure that the roads are unimpeded; There is no defect or loss of the manhole cover, and the pavement manhole cover does not affect the traffic of vehicles and pedestrians and the daily life of the owner.

4. Scientific management

Record a comprehensive accident log, strengthen the patrol and monitoring of accident-prone areas, and eliminate potential safety hazards.

B, equipment and facilities maintenance system

1. House management and maintenance

The main entrances and exits shall be provided with a schematic plan of the building, with obvious signs of buildings, units (doors) and residents; Regularly inspect the external wall, repair it in time if it is found damaged, and ensure that the appearance of the house is in good condition and clean, and the decorative materials such as external wall bricks and paints are free from falling off and stains; Air conditioning installation location is unified, and condensed water is collected centrally; Set up a small bulletin board to communicate with the owner and inform relevant matters in time.

2.*** Equipment management

The company's equipment maintenance and repair, first, focus on prevention, adhere to both daily maintenance and planned maintenance, so that the equipment is always in good condition; The second is to achieve "three good", "four meetings" and "five decisions" in housing equipment. Three good ways to use, repair and manage important residential equipment. "Four meetings" means that property maintenance personnel should be able to use, maintain, check and troubleshoot housing equipment. "Five decisions" means that the cleaning, lubrication and maintenance of the main equipment of the house should be quantitative, personal, fixed-point, timed and qualitative; The third is the combination of professional maintenance and operator maintenance. Professional maintenance is the main task. At the same time, the operators of the equipment participate in daily maintenance and make some minor repairs. Fourth, improve the equipment management and regular maintenance system. Establish scientific maintenance procedures, improve the management of equipment data and maintenance registration cards, and make regular maintenance plans reasonably.

1) Water supply and drainage equipment management

Management objective: Careful maintenance to ensure that water supply and drainage equipment, valves and pipelines work normally, without leakage, which is convenient for users.

Water supply equipment (including reservoir, water supply pump, pipe network, roof water tank, water meter, valve, etc. ). Carry out regular maintenance and anti-corrosion maintenance of domestic water pumps and water supply pipe networks to ensure that water supply equipment operates normally, facilities are in good condition, no leakage and no pollution; Patrol the pump room, water supply pipe network and roof water tank twice a day; There are strict management measures for pumps, pools and water tanks, and there are no hidden dangers of pollution; The quality of domestic water meets the hygiene standards; The secondary water supply reservoir and roof water tank shall be cleaned and disinfected once every six months, which shall not cause secondary pollution, and the secondary water supply hygiene license and water quality inspection sheet shall be kept; Notify the user one day before the water stop.

Drainage management. Patrol drainage pipelines and other facilities every day to ensure smooth management of drainage and sewage discharge, no blockage or overflow; During the flood season, roads, garages and computer rooms are free of water and immersion; Septic tanks and sewage wells are cleaned once a year; In the event of an accident, maintenance personnel will carry out emergency repairs within the specified time, and there will be no large-scale water running, flooding or long-term water stoppage.

2) Power supply equipment management

Power supply equipment (transformer, ammeter, power supply line, master switch, outdoor load switch, indoor automatic leakage protection switch, lightning rod, etc.). ). Establish a 24-hour operation and maintenance duty system to eliminate faults in time; Check the power supply lines every day to ensure normal power supply and good public lighting such as roads and corridors; Establish a patrol system for power distribution room (patrol once per shift, check once a month, and repair once every six months), and keep operation records; Notify users one day in advance of power failure; Temporary construction and residential (household) decoration to develop temporary electricity management measures; In case of earthquake, fire and flood, cut off the power supply in time; The standby emergency generator is always available.

Power distribution room management. It is managed and on duty by electromechanical technicians, and irrelevant personnel are not allowed to enter; Establish distribution operation records, patrol 1 time per shift, check 1 time in detail every month, and repair 1 time for half a year, handle problems in time and make records; Indoor lighting and ventilation should be kept good; Signs are obvious at the beginning of the operation. Signs should be hung in case of power failure, and they should be listed in case of power failure. When operating and checking, use electrical insulating tools, insulating shoes, insulating gloves and so on. It must be used according to regulations.

Normal maintenance and maintenance of power supply equipment. Observe the type of instrument, whether the voltage is normal, the change of current used, the current value at the peak of power consumption and the balance of three-phase current, and check and analyze the differences against the duty records; Check whether the actual load of each branch is consistent with the setting value of the installed protection element; Whether the distribution box is firmly fixed, whether the devices in the box are intact, whether the brake joint is loose, whether the operation is flexible, whether the knife and contact are burned, whether the wire insulation is aging and fragile, and whether the fuse is burned; Whether the wire insulation is good, whether the insulation of all kinds of insulated wires is aging, whether the joints are burnt or brittle, whether the insulating cloth is invalid, and whether there is corrosion between the joints; Whether the grounding wire of metal pipes is intact, whether there is collapse or corrosion, and whether all kinds of pipes are firmly fixed. Whether the pipe joint has tripping and joint phenomenon, and whether the pipeline collapses and deforms; Whether all electrical appliances are firm; Whether the grounding resistance of each floor meets the requirements.

3) Weak current equipment management

Maintain the access control intercom system every day to ensure that the faults can be eliminated in time.

4) Fire management

The fire control center is on duty 24 hours a day, and the fire control system is fully equipped and ready to use; Formulate emergency plans for emergencies; Fire wardens receive strict and formal training.

Establish a daily fire inspection system, check the facilities and equipment of the fire control system once a week, and check them all once a month, so as to find and eliminate fire safety hazards in time and ensure that the fire control facilities are complete, intact and well marked, and can be used at any time; Set fire evacuation map in obvious places. Lighting facilities and guiding signs are in good condition, and emergency evacuation channels are unblocked; All managers master the use of fire control facilities and equipment and can deal with various problems in time; Organize the publicity and education of fire laws and regulations and fire knowledge, and clarify the responsible persons of fire prevention in each region; Establish a voluntary fire brigade and formulate an emergency plan for sudden fire; Hold a fire drill once a year to enhance emergency skills and raise the fire awareness of the owners.

C, environmental protection system

The purpose of environmental sanitation management is to purify the environment and provide a clean and pleasant working and living environment for residents. Our company will strictly carry out the "five-fixed" management of cleaning and hygiene work, namely, personnel, place, time, task and quality.

Management standard: garbage bins, garbage bins and other sanitation equipment are complete; Standardized cleaning (full-time staff and clean sanitation responsibility system); Garbage should be cleaned daily and disinfected regularly; * * * The public housing sector * * * facilities are free of ants; There are no scraps of paper, cigarette butts and other wastes in places such as roads in the building; * * * All parts of the house should be kept clean and free of stickers and graffiti; Stair handrails, roofs and public glass windows should be kept clean.

1, daily cleaning

Remarks on frequency sub-calibration of internal capacity of range operation

1 Collect garbage in the corridor and wash the trash can twice a day. No residue and odor.

2 Sweep the stairs 1 time/day without sundries and water.

3 Wash the stairs 1 time/week without sundries and water.

4 Wipe the mailbox of the apartment 1 time/day without dust and fingerprints.

5. Wipe the elevator twice a day without dust and fingerprints.

6 Wipe the security door 1 time/week without dust.

7 Wipe the stair handrail 1 time/week without dust.

8 Wipe the ceiling 1 time/week without dust and spider silk.

9 Wipe the fire hydrant 1 time/month without dust.

10 Clean the windows twice a month without dust.

Road 1 road surface should be cleaned circularly without sundries.

2 roadside green space 2 times/day without sundries

3 pump coupler 1 time/week without dust.

4 lamppost 1 time/week without dust.

Clean the green space twice a day, without dust and dead leaves.

Step 2 eliminate the four pests

Take measures once a month in public areas such as corridors, roads, green spaces, etc. to carry out secondary rodent control and the elimination of cockroaches, mosquitoes and flies, and disinfect the surrounding areas.

D, greening maintenance system

Formulate greening management standards and regularly water, fertilize, prune and kill insects for building greening; Improve and plant the greening of buildings; There is no change in the use of green space and the phenomenon of destruction, trampling and occupation; Flowers and trees grow well, trimmed neatly and beautifully, without pests and diseases, damage or alopecia areata; There are no scraps of paper, cigarette butts, stones and other sundries in the green space.

Implementation standard of project measurement

Greening, watering and watering (according to climate change).

Lawn trimming (seasonal) The lawn is beautiful and flat.

Weeding (once a week) ensures that there are basically no weeds.

Pest control (twice a year) no pests.

Conservation and fertilization (four times a year) make the greening grow vigorously.

Trees and shrubs are pruned and reshaped four times a year.

E, * * * facilities management system

Formulate management standards for * * * facilities, and formulate corresponding management measures for the owner's * * * facilities: basketball courts, tennis courts, badminton courts, etc. , and regularly maintain * * * facilities; Develop profitable service projects, effectively manage the facilities used by * * * with the help of professional property management services, introduce a good operating mechanism, give full play to the use value of the property, gain benefits for the owners and developers, and inject momentum into good property management.

F. Organization system of community cultural activities

1, community culture construction

Creating a harmonious, civilized and comfortable living and working environment is the common aspiration of our company and owners. During the year, especially on festivals, such as Spring Festival and Mid-Autumn Festival, the management office frees up space for activities and organizes community residents and community neighborhood committees to participate in various positive cultural activities, so that residents have a sense of belonging. Plan various activities in advance, strive for the support of relevant government departments, and develop good cooperative relations with owners' committees, community neighborhood committees and relevant government departments; Set up a learning and publicity garden on the bulletin board of the building; Cooperate, support and participate in the construction of community culture and advocate elegant community culture.

2. Convenience service

"Living out of the community" is an important goal of our company's service. When residents encounter many problems in life or work that are difficult to handle, all employees of the company can provide services on demand, take the initiative to solve problems for residents, and actively carry out temporary, special and voluntary special service methods.

1), daily service

Set up the owner's liaison office and service line, and open up a place for the owner/owner's committee to communicate with our company. We not only accept residents' inquiries, inquiries, complaints, help and maintenance, but also require our employees to treat each other warmly and handle and feedback residents' demands in time. Establish a return visit system and record it, regularly issue a list of opinions on property management services to residents, and timely rectify the rationalization suggestions; Make public the income and expenditure of property management services once every six months; On behalf of newspapers and periodicals, mail-order newspapers and periodicals, collecting and distributing them.

2) Special services

Provide paid special maintenance services. Indoor maintenance and decoration business, minor repairs will not be overnight, and medium repairs will be completed in three days; Vacancy escrow, housing agency; Entrusted to install household appliances; Acting for household cleaning, disinfection and waxing; Entrust all kinds of nannies, tutors and medical care; Information consulting service, etc.

Description of intransitive verb property takeover matters

(1) Once our company accepts the entrustment for property management, security, environmental sanitation and other work related to the basic living order of the community will be put into operation immediately, and all the takeover work will be completed within one week to protect the vital interests of the community owners.

(II) In order to complete the takeover work efficiently, the company leaders set up a takeover acceptance team headed by Chen, the deputy general manager (with 9 years of property management experience). Members include 2 engineers and 1 accountant.