How to write a good summary of property work

In 1 and 20xx, under the care and support of the company leaders and the guidance of the company's service policy of improving the quality of property services, the project team of xxx Property Department fully mobilized the enthusiasm of employees, based on improving property management services and taking "xxxx" as the working standard, and made certain achievements in standardized management of safe and civilized production, service quality improvement and team building through active exploration and unremitting efforts.

2. Since the owner moved in, the construction quality problems and dissatisfaction of xxx Park have gradually been exposed. In 20xx, the project leaders and personnel coordinated with each other to make up for the shortcomings, which made the supporting equipment and facilities tend to be perfect and won the trust of the owners, such as adding bicycle yards, installing air-conditioning timers in xx building, testing fire-fighting facilities, overhauling the power supply system, and adjusting the load of distribution switches. According to the actual situation of the park, xxx Property Department has formulated and improved various emergency plans, and made plans in advance, procedures in the process and summaries afterwards to deal with emergencies calmly and eliminate potential safety hazards.

3. In view of the large amount of shared energy in the park and the difficulty for owners to pay fees, the project department has studied and formulated the public areas and underground parking lots in the building, and adopted a number of energy-saving improvement measures to continuously tap the energy-saving potential. For example, if the turn-on time of the hall light is set, the security personnel on duty will turn it on according to the specified time. Archives management is an important work in property management. The staff of the project department left the manager's autograph on the file management on the form. In content, it records the real face of property, owners and management process. The archives of all departments were carefully arranged on schedule and the owner database was established. The input of relevant information is convenient, fast and detailed, and it is constantly updated to maintain the integrity and reliability of data.

4. According to the actual situation of xxx, the property management department made a detailed training plan at the beginning of the year, striving to achieve a professional and comprehensive business level. For example, inform property security, inform customer service personnel, and make employees' property knowledge comprehensive through cross-training in engineering, customer service and security knowledge. Fire protection is the biggest "enemy" of property safety management. In case of fire, the owner's personal and property will be seriously threatened. To this end, we set up a voluntary fire control organization in the park with the security department as the center and the project manager as the team leader, implemented strict fire control supervision and management, decomposed fire control responsibilities into households, and explained fire control knowledge to them. On xx, xx, XX, a fire drill was held in xxx Park to improve the fire safety ceremony and knowledge of property management department employees and owners.

5, in order to ensure the safety of park owners, xxx security department should strictly train the security team, the implementation of "six prevention" measures, the implementation of mass prevention, mass inspection, mass treatment, to ensure foolproof. Focus on special areas, such as the tight security in high-risk areas of bicycle yards, successfully catch X thieves, and save thousands of dollars in direct economic losses for the owners, which is well received by the owners. Because of the excellent safety management of xxx Park, it was rated as an excellent comprehensive public security park by Haidian District. Supervise and manage the greening and greening planting companies in the park, implement the reasonable collocation of greening and greening planting in the park, highlight the characteristics, and achieve a natural, harmonious and relaxed effect. At the same time, the disease was eliminated and the spread of Hyphantria cunea in the park was successfully suppressed. Sorting the garbage in the park is beneficial to the country and the people. Saving and recycling resources have been praised by city and district leaders and park owners. In order to make the whole park building clean and improve the environmental quality of the park, the property management department cleaned the external wall of the building twice this year. In the process of cleaning, arrange special personnel to follow up and supervise, strictly control the quality, and optimize the environment of the park through the cleanliness of the building appearance.

6. In view of the difficulty in charging fees, the project department set up a "xxx" person to be responsible for better providing intimate services to the owners, and held weekly meetings to analyze and summarize work experience in view of the charging situation, which not only improved the service quality, but also successfully resolved the charging crisis. From the monthly fee of xx million yuan before the establishment of xxx to the monthly fee of xx million yuan after the establishment of the group, the company's charging index was basically completed, which eased the company's expenditure pressure. The famous brand of stainless steel enterprise is located in xx, and the architectural brand is located outside xx, which facilitates the visiting customers in the park and greatly improves the quality of xx in the park. Set up a publicity team of the project department, make a publicity column, publicize the work of xxx property company and xxx property department to the park owners, and provide relevant information to the owners in time. Such as weather forecast, rental information, life tips, etc.

7. Coordinate the contradictions between neighboring owners, so as to eliminate mutual complaints and establish neighborhood harmony. Such as: xxx computer room electromagnetic interference xxxx computer screen flashing problem. After many times of coordination between the leaders of the property department and telecom, it was finally solved satisfactorily. There are many employees in Fumai Data Company on the third floor of Building xx, which affects the use of toilets by other companies on the same floor. The property management department will eventually resolve the contradiction by transforming the toilet, increasing the squatting position and a lot of meticulous communication work. When receiving the owner's complaints, classify the complaints and deal with them by the corresponding departments, so as to solve them in the shortest time and pay a return visit to the owner. Actively communicate with the owners, publicize the work of the property department and the company's service concept, create opportunities and conditions to create a good atmosphere, and guide and control the direction of public opinion.

8. Due to the improvement of property management services, it has won the trust of the owners. In xx, xxx Property Department * * * assisted the owners to complete the reception work for hundreds of times, including two NPC delegations, three times led by Publicity Department of the Communist Party of China, and the xx Cooperation Summit of well-known enterprises. Its good professional quality has won high praise from visiting units and owners. In xXX company of XX, the main switch of a distribution box frequently trips, which seriously affects the normal office of the owner. The property engineering department organized technical force in time to help the company conduct a thorough investigation, and finally found out that the trip was caused by excessive concentration of load and serious imbalance of three-phase power load, resulting in a single overload trip. In order to ensure that the normal work of the owner is not affected, engineers and technicians avoid normal working hours and work overtime in the middle of the night to solve problems. Engineers solve the worries of the owners and think about the work they want, which has won the praise of the owners. Heating and cooling work is an important part of the park. In order to ensure the normal operation of the owner's heating equipment, the engineering department overhauls the equipment and replaces the wearing parts during the intermittent period of refrigeration and heating every year. Delayed refrigeration in xx and xxx companies has brought great inconvenience to the seasonal maintenance work of xxx property department. After xxx delayed cooling, the time left for engineering maintenance was only xx days. How to complete the maintenance work in a short time has become a technical difficulty. After repeated argumentation by engineers and technicians, it was decided to carry out the maintenance work in sections and finally complete the maintenance work. Xxx ensures the normal heating of the park, so that the park owners have no complaints.

9. The garbage sorting work is up to standard. At the beginning of this year, according to the requirements of xxx City and shangdi street Office, xxx Property Department set up a leading group for garbage classification, formulated relevant systems and processes, and equipped relevant facilities. The relevant person in charge gave detailed and systematic training and explanation to the employees involved, so that the garbage sorting work was finally carried out in a high-quality and orderly manner, which was well received by the city leaders and district leaders. Because of the excellent work of garbage sorting, xxx is an excellent park for garbage sorting.