What is the general process for property management service enterprises to handle owners' complaints?

2. Make detailed records in the owner's visiting record book;

3. According to the owner's complaint on the dispatch list, if it is not clear which department is responsible, the customer service specialist will personally go to the site to verify and arrange security, cleaning, greening, maintenance, customer service, management and other staff to deal with it after determining the responsibility;

4. After the dispatch is completed, reply to the owner by telephone, telecom, Internet platform, WeChat group, QQ group, etc. , or make a home visit to reply whether the owner is satisfied. Fill in the comments according to the owner's satisfaction and file the dispatch list;

5, according to the situation reflected by the owner to verify every month, whether it is an effective complaint, which belongs to the scope of effective complaints, and be punished according to the reward and punishment regulations of the property company;

6. Handling process of complaints, maintenance and warranty problems of the owner; Handled by the engineering maintenance department; Hygiene and cleaning: cleaning department; Security, order, patrol, car damage and car collision: Security Department; Noise pollution: the customer service department reports to the community and the Environmental Protection Bureau; Problems left over from the project quality: the engineering department reports to the property service center, which reports to the developer and the construction unit; Owners complain that employees' service quality, clothing and etiquette are not in place: the property service center will hold regular meetings for rectification;