Work Summary of Property Management Company in the Half Year of 2022

Property management company is an enterprise-type economic entity with corresponding qualifications established in accordance with legal procedures and an independent enterprise legal person. The following is a summary of the work of the 2022 property management company for half a year, which I compiled for you. It is for reference only and I hope it will help you.

Work Summary of Property Management Company in 2022 1

I. Work in the first half of the year:

(a) Integrated management

Comprehensive management service is not only the pioneer and banner of property management, but also the central station and liaison office of the owner and the property management service contract, which undertakes the important mission of communication, coordination, feedback, implementation, supervision, reporting, processing, disposal and statistics.

1) The company already has the second-class qualification grade of the enterprise, and is currently preparing to upgrade the materials with the first-class qualification.

2) Complaints and suggestions. In response to the complaint, the relevant departments of the company immediately coordinated the rectification, summed up the experience and lessons in time, and fed back the rectification and treatment results to the owner through on-site return visits. While doing a good job of explanation, they further listened to the opinions of the owners and got their understanding.

3) Maintenance report. According to the actual situation, the customer service department will follow up the contents and problems of community maintenance in time and establish relevant files in time. There are no effective complaints caused by maintenance.

4) Receiving, sending and archiving management of documents. File management is also one of the daily work of the property management office, including property service data, company internal data, contracts and agreements, etc. Clerks classify and file documents, and improve the data catalogue filing.

5) Enterprise employee training. Employees carefully study the quality manual, program documents and reception etiquette formulated by the management office, improve the service process in their daily work, and make the work of the department more standardized. Managers have obtained professional qualifications and certificates. The company has stepped up the training of employees' job skills and professional ethics, created conditions to provide employees with opportunities to learn professional skills, and strengthened communication with various departments, so that employees can enhance their professional knowledge, understand the work dynamics, and correctly handle various contradictions and problems.

6) The company and the customer department of each management office set up publicity boards in eye-catching positions to announce property management-related information such as property charging items and standards, so as to facilitate the owners to understand the legality and transparency of property company charges.

7) The company system requires employees to wear company dress and work number plate.

(2) Engineering maintenance

The good running state and maintenance management of public facilities and equipment in the community are based on the takeover, acceptance and operation stages of the community, so we have implemented the following management measures:

1) Pre-acceptance of facilities and equipment in the whole community (such as equipment quantity, installation location, equipment integrity, equipment testing and equipment acceptance, etc.). With the supervision and cooperation of the installation engineer, the construction party has completed two-thirds of the rectification works.

2) Make ledger registration for the facilities and equipment of the whole community. Copy nameplate model, current, control range, etc. In terms of equipment, the electrical shunt switches in the whole community are numbered, the wiring pile head in each electrical box is fixed, and the inspection system and inspection table of the computer room are established; Formulate central air conditioning operation procedures and operation record forms, and number and distribute all system equipment; Make equipment maintenance record; Observe the total energy consumption of the community in real time, make a good record of electricity and water consumption, and do a good job of energy saving and consumption reduction.

3) Because the equipment is in the running-in stage, the use situation is different from that in the normal stage, and faults occur from time to time. Therefore, the management office has strengthened the coordination and communication with relevant units, conducted a special discussion on the existing problems, and adjusted the management focus according to the actual situation. The operation performance of the equipment put into use through hard work has been greatly improved.

4) Implement the system of regular equipment inspection, so that the equipment inspection and maintenance procedures can be put on the wall, and the maintenance personnel can conduct regular inspections and keep records of inspection work, which basically achieves the purpose of finding and handling public equipment problems in time.

5) Arrange the maintenance department to check the electrical fire-fighting facilities and other facilities and equipment of the community irregularly every day, conduct a comprehensive investigation, and report to the maintenance department in time when problems are found; Every day, the personnel of the quality management center conduct a comprehensive inspection of the fort, slope cutting and garage in the management area. If cracks, subsidence, looseness and other engineering problems are found, they should contact the project department of the development company for rectification and notify the owner to pay attention to safety as soon as possible.

6) The lightning rod of the house in the property management area has been tested, and the problems found have been reported to the rectification in time, and the warm reminder board of the community has been made and installed to ensure the safety of the owner's house and the owner.

7) Do a good job of daily repair.

(3) maintaining public order

1) Strictly implement the entry and exit system for foreign construction personnel, and regularly create posts to clean up the decoration area.

This greatly improves the effectiveness of safety management to a certain extent, and at the same time avoids the safety complaints caused by decoration construction personnel, and has received good results.

2) Strengthen the supervision of the entry and handling of decoration materials. To enter a residential area, you must apply for registration of materials according to regulations. The order maintenance departments of all links shall conduct effective on-site supervision, and the materials will stay overnight in public, which will damage public facilities and sanitary environment, and the illegal use of elevators during handling can be dealt with as soon as possible.

3) Strictly implement the management system for the entry and exit of personnel and goods. The certificates of construction personnel and the entry and exit of other personnel must cooperate with the inquiry and registration, and the goods going out must be checked by the "Exit Card" signed by the regional unit before being released. The strict implementation of these management systems ensures the institutionalization and order of goods entering and leaving the community.

4) According to the requirements of the fire control management system, the Order Maintenance Department arranges special personnel to conduct special inspections on fire hydrants and fire extinguishers regularly every half month to ensure that the fire fighting equipment is in good condition. At the same time, conduct a comprehensive self-examination of fire hazards in the whole community, notify all regional units of the community in writing to rectify the discovered safety hazards, mobilize all owners of the community to strengthen fire protection knowledge training, set up fire commissioners, implement the effectiveness of fire emergency plans, and organize fire simulation drills.

5) Order maintenance personnel should wear uniform signs, dressing the and code of conduct when taking up their posts, so as to form a good working environment.

6) The personnel of the Order Maintenance Department are on duty 24 hours a day, and the patrol members patrol the designated area at the specified time, and make patrol records. Community monitoring system and other technical facilities are in good condition, and data storage is timely and complete.

(4) Environmental management

The company has established strict cleaning procedures and inspection system. The cleaning supervisor arranges the cleaning work in relevant areas every day, and carries out inspection and rectification work. At the same time, we carried out special clean-up work, and no safety accidents occurred due to inadequate clean-up work.

1) In order to carry out the work more effectively, the clean areas are divided carefully and reasonably. Combined with the actual situation of the community, the contents and assessment standards of cleaning work are formulated, and the work of cleaning staff is supervised and managed. Cleaning the unoccupied areas of the community and centralized cleaning of the doors of all buildings have created a good living environment for the owners and won unanimous praise from the owners. Take advantage of the natural conditions in rainy days to clean up the outdoor areas left over from the previous construction, clean up the underground garage and clean up the fire fighting system. Centralized cleaning and maintenance of all street lamps and sewage pipes in the community, and regular cleaning.

2) After each building is delivered to the owner, the management office will be responsible for the cleaning and land reclamation of each building. While carrying out daily cleaning work, the cleaning post successfully completed the cleaning and land reclamation of each building, laying a solid foundation for the later environmental sanitation management.

3) Inform the owner of the matters needing attention on the bulletin board or bulletin board in the residential area and timely replace the latest matters, including the cleaning of advertisements on the roof of residential houses, the installation of external wall tiles, and the installation of air conditioning units.

Second, the existing shortcomings and the work plan for the second half of 2000

Although in the past 20 years, we have made some achievements in property management and won the praise of the owners, we know that there are still many shortcomings that need to be improved and strengthened.

First, the overall quality of managers is uneven, some of them have a weak sense of service, and their practical ability needs to be improved.

Second, communication with the owners is not enough, which should be strengthened in the future work.

Third, it is necessary to strengthen the management of equipment and facilities, ensure the safe and normal operation of facilities and equipment, and avoid affecting the normal life of the owners and causing their dissatisfaction with management services.

Fourthly, there are still some problems in safety management, such as unstable mentality and insufficient working strength, which need to be improved in practical work.

Fifth, we often carry out targeted, practical and interesting knowledge lectures and cultural activities in the community, enrich the spiritual life of residents, advocate the civilized fashion of "helping each other", and guide community residents to actively participate in public security and fire control work.

In view of the above problems, in the second half of 2000, we will learn from experience and lessons, strive to improve the service skills and management level of employees, and do a better job. Constantly improve their own property management level, constantly improve the management system of the community, and make contributions to the peace and stability of the community and the development of the company.

Third, suggestions for property management

1. Further strengthen the management of illegal construction and decoration.

2 to further strengthen the guidance, supervision and management of the industry committee. It is necessary to strengthen the guidance to industry committees, do a good job in the establishment, transition and daily management of industry committees, strengthen business training, handle the relationship with neighborhood committees, and really help communities to form a team of industry committees with high quality, strong credibility and performing their duties according to law.

3. Strengthen the publicity of property management related laws and regulations such as Property Management Regulations, Property Law, Contract Law and Decoration Management Measures, so that residents can be familiar with property management, understand property management, and accept and support property management.

4. Summarize and promote the new methods and good experiences of residential property management in time.

Work Summary of Property Management Company in the First Half of 2022 II

Under the correct leadership of the company's general manager's office, the property management department adheres to the spirit of "pragmatic innovation and pioneering spirit" and emphasizes "deep service and higher management", and all management work is carried out normally and orderly. Over the past six months, the property management department has been supported by various brother departments, and with the joint efforts of all the staff of the property management department, it has further developed smoothly. It is embodied in the following aspects:

First, the main work completed in the first half of the year:

(a) to strengthen the construction of public security team, establish a good image of public security team.

In the first half of this year, combined with the actual work of security guards, the property department emphasized the need to focus on "external image and internal quality" and formulated an effective management system and code of conduct, which was constantly summarized and improved in actual operation, so that security work gradually embarked on a standardized and procedural development track. Started to grasp gfd as a security guard, with standardized operation and strict discipline, which greatly improved the mental outlook of security guards; Secondly, we should strengthen military physical training. Starting from practice, gymnastics should be standardized and trained twice a week, which can not only exercise and enhance physical fitness, but also deter bad guys, boost morale and show the spirit of safety. The third is to guide and improve the internal management of the security dormitory, requiring security guards to keep the dormitory clean, hygienic and unified, manage it according to paramilitary standards, and take effective measures to greatly reduce the disadvantages of water and electricity waste and equipment damage in the past;

(two) to strengthen greening, cleaning, mechanical and electrical work guidance.

1. It is required to operate according to the service standards for operators, and supervise relevant personnel to implement some measures such as irregular and random sampling on cleaning and greening, so as to make the cleaning and greening level of Provence reach a new level;

2, according to the current cleaning and greening work operation procedures, put forward improvement suggestions and give guidance. Make it more reasonable and standardized;

3, combined with the actual, formulate related equipment operation management, operation process and maintenance system, standardize the management of property equipment. Organize regular maintenance training for mechanical and electrical equipment and facilities, and put forward opinions on the establishment of maintenance account and standard records for mechanical and electrical equipment and facilities, so that mechanical and electrical personnel can better understand the post operation methods, effectively maintain the mechanical and electrical equipment and facilities of the former property, and ensure the normal operation of mechanical and electrical equipment.

(three) to carry out work training, improve the quality of the team.

In order to continuously improve the quality and working ability of employees, the property management department trains new employees and on-the-job employees in stages by strengthening the employee training plan. During the training, security guards, green chemists, administrators and mechanical electricians were also organized to conduct post knowledge tests, which achieved good learning results. Strengthen the construction of spiritual civilization and promote the development of all work. 20_ Model essay on summary of property work in the first half of the year

1._ Nanning Branch of Property Management Co., Ltd. was incorporated at the beginning of the year and successfully won the bid to take over the property management of the project. Improve the property management system, so that the work of this department can be carried out in an orderly manner and improve our management level.

2. Actively cooperate with real estate companies to carry out various active community cultures and real estate exhibition and promotion activities held at various stages.

3. Hold security drills, create a good external environment, fully highlight the new advantages of property management services, and do a lot of work in brand communication.

Second, the work plan

In the work plan for the second half of the year, the property management department took the first phase of house delivery as an opportunity to build a unique property management brand from the aspects of full participation in quality management, comprehensive improvement of service level, standardization of the front and back links of property management, improvement of personnel supplementary resources, and business planning of property enterprises.

Looking back on the work in the first half of the year, we encountered many difficulties. In the face of these difficulties, we also show that we are not very predictable about emergencies and pay insufficient attention to details when dealing with specific affairs. In the second half of the year and in the future, the work requirements will be higher and more difficult, which puts new and higher requirements on our work. We must face up to the reality and admit the difficulties, but we are not afraid of them. We will face up to the difficulties and do a good job. Specifically, it is to achieve "three re-innovations" and "two major improvements" and finally achieve "three aspects of satisfaction". That is, innovate again in concept, work quality and work method; Great improvement in work performance and self-image; Finally, we can satisfy the company leaders, the owners and the employees. In the future work, we will conscientiously sum up experience and lessons, find reasons from ourselves, strengthen the construction of management team and staff team, continuously improve the management level and staff quality, and build the team of property management department into an excellent team with strong comprehensive ability and high management level.

Work Summary of Property Management Company in the First Half of 2022 3

In the first half of this year, with the support of the leaders of the company and the leaders of developers at all levels, _ Property Management Office has always implemented the principle of owner first, and according to the actual situation of property management companies, while providing good services, it has straightened out and improved the annual work summary of property management, and initially realized the management requirements of "engineering procedures, standardized operation, practical use and scientific management". The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The property management work in the first half of this year is summarized as follows:

First, the property management of the owner in the early stage.

Do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. In line with the principle of convenience for the owners and service first, and in combination with the actual situation of the community, our office has formulated the process and post of check-in procedures, and set up the owner's check-in instructions, check-in procedures flow chart, decoration instructions and decoration procedures flow chart, so that the owners can see at a glance when handling various procedures.

Second, strengthen service management and improve service quality.

After check-in, adhere to the family-oriented, humanized management and "people-oriented" service spirit; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we have a warm feeling. We provide special care services for the owners with difficulties in living in the community, give them care and care in life, and provide quality services. In addition, it also provides free agency services such as telephone, broadband, electricity saving, etc., so that the owners have a feeling of "it is difficult to find a property" and the service work has been well received by the owners.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. Our service concept of "thinking for the owner and taking the owner as the center" has achieved good results and won unanimous praise from the owners.

Third, strive to improve the management level and improve the quality of property management.

Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated a detailed training plan and assessment methods, regularly trained employees in their thoughts and owners' management level, and regularly tested their security business skills, which enriched their thinking and improved their management skills. Use advanced management methods to establish and improve scientific management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

Four. Existing problems and lessons

Although we have made some achievements in our work, there are still many places that need to be improved and strengthened. The overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved; Insufficient communication and understanding with the owner. The management of equipment and facilities needs to be strengthened. We will learn from experience and lessons, strive to improve the owner skills and management level of employees, and do a better job.

In the second half of the year, we will speed up the pace, constantly improve our own property management level, constantly improve community management, and contribute to the early entry into excellent property management communities and the development of _ property companies.

Work Summary of Property Management Company in the First Half of 2022 4

In the first half of the year, with the instruction spirit of the group and the joint efforts of all employees, the company successfully completed the planned work in the first half of the year. 20_ The work in the first half of the year is summarized as follows:

First, continue to strengthen standardized management.

In the first half of the year, the branch continued to implement the spirit of the Group's standardization instructions and continued to carry out standardization work in an all-round way. First of all, the general manager of the company adjusted the thinking of standardization work, and incorporated the implementation of standardization into one of the main work contents, requiring all functional offices and management offices to recognize and attach importance to the importance of standardization work, starting with details, and truly implementing standardization work at every work point. Secondly, the branch organized special training, on-site study, mutual communication and other ways, which set off the momentum of comparison, learning, catching up and helping within the company. All functional departments and management offices make serious rectification, actively innovate and fully implement all work of standardization construction. 20_ The first half of the year is an important year for the company to carry out standardization construction and makeover, and it is also an important turning point for all the work in by going up one flight of stairs. We actively cooperate and do a good job in standardized management in accordance with the spirit of the Group's instructions. The general manager's office guides and standardizes the management office documents and documents in strict accordance with the Document Management Regulations, and organizes the management office clerks to study the Document Management Regulations seriously. The Quality Management Department organizes specialized personnel to each management office for review and guidance, and evaluates the standardization, implementation and implementation. As the lead unit of standardized management, the Provincial Radio and Television Management Office took pains to receive on-site visits and studies in stages, and other management offices also actively participated in the audit of the next quarter of the Group. Each functional office and management office will carry out their duties and carry out the standardization construction to the end. With everyone's joint efforts, the company rose rapidly in the management audit in the first quarter of 2000 and won the first place in the group company, which fully reflected the company's top-down emphasis on standardized management.

Two, always adhere to the "safety first, prevention first", and strive to strengthen safety management.

_ Branch always keeps a clear head in safety work, tightens the string of "safety", resolutely does not let go of a hidden accident, ensures that no major safety accident occurs, insists on attaching importance to safety at all levels, and lays a solid foundation for safety management. 20_ In the first half of the year, our company did not have any major safety accidents, and will continue to keep the record of zero safety accidents.

First, in terms of production safety, production safety is directly related to the personal safety of employees. In order to ensure the personal safety of employees, the company strictly implements various safety production rules and regulations, and strengthens the training of work management and safety operation procedures related to safety such as aerial work. The management office also formulated a safety responsibility book according to the relevant safety production management regulations, and signed a safety responsibility book with each employee.

Second, in terms of fire safety, each management office has formulated a more specific and suitable management system according to the specific work conditions, formulated emergency plans for fire safety and handling emergencies, and highlighted key departments and posts. Among them, the provincial radio, film and television management office has established and improved the fire prevention organization, determined the corresponding fire prevention responsible person, and decomposed the fire prevention responsibility to each unit owner, and each unit owner, decoration unit and other individuals or groups are responsible for the fire prevention responsibility within their property. The responsibility for safety is detailed layer by layer and implemented to everyone, so that safety can be realized in the implementation of the system, and a responsibility system of safety leadership responsibility, safety division responsibility, safety classification responsibility and safety everyone's responsibility has been well formed.

Thirdly, in terms of public security, the focus of public security management is the management of foreign personnel and vehicles. All management offices should always keep in mind, never let go of any suspicious personnel and behaviors, and constantly strengthen the management of foreign personnel and vehicles. On the basis of strengthening management and insisting on the self-inspection of each management office, the Quality Management Department will supervise and inspect the safety of 19 every month, and distribute the problems that need to be rectified to each management office in the form of summary notice, and each management office will timely rectify the problems found by the Quality Management Department in the safety inspection one by one.

Safety management is a long-term and arduous task, which must be persevered and the alarm will ring. Although our safety management has made some achievements, we still need to constantly improve the safety rules and regulations and operating procedures to make the safety work objectives more clear, the responsibility scope more clear and the behavior more standardized.

Three, strictly control the use of funds and expenses.

According to the spirit of the group's wage adjustment instructions, the company began to adjust wages step by step and post by post in March, with a large adjustment range. In order to rationally use all kinds of funds and control costs, functional offices and management offices are trying to control costs. The finance department strengthens the audit of various expenses, counts the materials in the general warehouse in time, and reduces the inventory of the materials in the general warehouse; The human resources department strictly controls overtime pay and staffing; The general manager's office carefully examines and summarizes the material purchase orders reported by various management offices, strictly controls the materials that should not be purchased or purchased less, and compares the new materials, which not only ensures the quality, but also reduces the cost. In the first half of the year, according to the instructions of the general manager, the general manager's office adopted a unified warehousing and centralized management method for the materials in the management office, which achieved immediate results. On the basis of still improving the distribution efficiency, the audit efficiency is improved, and the phenomenon of material pressure and material waste is greatly reduced. Based on the principle of saving every penny, the management office reused waste materials and made snowmobiles and mops, which saved the company money and contributed to the company's cost control.

Fourth, strengthen employee training and improve the quality of employees.

The company is led by the Human Resources Department, and constantly increases professional training. May was designated as "competition month" by the way of "competition instead of training", and the order maintenance skill competition kicked off and was a complete success. The Provincial Radio and Television Management Office won the first place, Huilong Community and Provincial Library won the second place, and the Provincial Department of Finance, the Department of Justice and the Management Office of Geology, Minerals and Homeland won the third place. In addition, the Human Resources Department has organized more than ten professional skills trainings for various positions and on-the-job training activities for new employees, which not only laid the foundation for standardized management of various functional departments and offices, but also improved employees' professional skills and good team consciousness. At the same time, the company did not produce compensation for labor disputes in the first half of 20_.

Shortcomings of verb (abbreviation of verb) in work

Although the company has made some achievements in the first half of the year, there is still a certain gap between the overall work and requirements, which still needs improvement. In the second half:

First, continue to strengthen and implement standardized management and lead all management offices to the door of standardization;

Second, constantly increase the frequency of employee training, start from the ideological aspect, implement it to every employee, and further improve the service awareness of employees;

Third, on the basis of the original consciousness, strengthen evaluation, objective supervision and active guidance.

The work in the second half of the year has arrived, and we will continue to complete the work plan in the second half of the year and carry out various services under the guidance of the Group's instruction spirit and combined with the actual situation of the company.

Work Summary of Property Management Company in the First Half of 2022 5

Working in the property front desk for half a year has made me gain a lot, but I didn't expect half a year to pass so quickly, and it ended before I could react. The second half of the year also began slowly. In the first half of the year, I made a summary of my work for half a year.

First, be responsible for your work.

It is normal to work every day, and it is my responsibility to do a good job. I will finish the company's arrangement on time every day, and I will do my own thing according to my own ability. I won't rush forward, and I won't do anything harmful to the interests of the company. The company not only provides us with jobs, but also gives us a very good working environment. To this end, we must make the company pay back and make ourselves meaningful, instead of becoming a burden to the company and treating the work strictly. Always finish what you started, not impatient, not blind and not casual, and not responsible for yourself. The company gave me the position of front desk, because I believe I can make achievements in this position, win benefits for the company and win the recognition of customers. Our front desk has repeatedly represented the company's image and attitude to a certain extent. When communicating with customers, I always maintain a professional smile and professional ethics, do not take advantage of customers, and do nothing that harms their interests. Consider the problem from the customer's point of view and analyze the problem from different angles. Being responsible for others means being responsible for yourself and the company. I always follow this line and never touch him. These responsibilities are reflected in my daily work. I use my own efforts and sweat to do what I should do.

Second, keep pace with the times and always learn.

There is a lot of knowledge at the front desk, the times are progressing, and the job responsibilities will also change. Although our front desk will not change soon, I am always ready to seize the opportunity of learning at work, learn from customers, colleagues, customers' manners and skills, keep a heart of constant exploration and pursuit, work hard, always pay attention to relevant news and entertainment, and always make various preparations. It is said that the times are progressing, and we should also make progress together. The work at the front desk seems simple, but there is a lot of knowledge in it. Only by constantly improving, constantly going in, being positive, learning more, doing more and asking more questions. Don't be lazy, don't fool around, let yourself live a full and happy life. Every time I feel my progress at work, my heart is full of joy. Every success can make me more confident in myself and more willing to learn and arm myself, so that I can keep pace with the times and improve my ability at all times.

Third, shortcomings

Lack of work experience, not as handy as old employees. Facing customers who need help, they always feel timid, afraid to face the fear that they can't do well, lack understanding of themselves, have a sense of responsibility for their work, but often make some small mistakes. These shortcomings hinder my work, make my work not smooth and make people very angry. I already know these problems, and I will correct them. By constantly practicing and helping the work, I strive to do everything for myself. I am inexperienced, timid in learning, and exercise my courage. After doing my work well, I will check it carefully several times to ensure that I will not make mistakes.

I have gained a lot from my work in the first half of the year, and I have a clear goal plan for myself in the second half. I can feel my progress, and I will do better in my future work.

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