How can an organization or department take customers as the center when providing property management services?

Under the premise of general principles, we should pay attention to details.

1. Is the service-related training in place, etiquette, gfd, code of conduct, etc. Every movement should have standards and establish a supervision and evaluation mechanism.

2. Whether the notice is timely and obvious, so that customers can keep abreast of things around them.

3. Whether the service equipment and facilities are in place and can make customers feel convenient.

4. Whether other services are established and improved, such as taxi calling, pick-up, custody, etc.

5. Did you solve the problem before the customer found out?

Customer-oriented, not only shouting slogans, but also implementing details. A sewing kit at the service desk and the first smile in the morning are all for the sake of customers. Only by starting from the details and thinking about what customers think can we embody the customer-oriented concept.