What is the scope and content of property services?

The scope and content of property services are as follows:

1. Maintenance and management of * * * parts of the house. The maintenance and management of the house includes: the appearance of the house is intact and clean; The group and building number in the community have obvious signs and a plan to guide the direction; The housing integrity rate is over 98%; No illegal buildings that violate urban planning; The timely rate of house repair is over 98%, and the qualified rate of house repair is 100%, and a return visit system and records are established; Housing information files are complete and well managed, and household files are established.

2. Maintenance management and operation of housing facilities and equipment. Equipment management includes: all public equipment drawings and data files in the community are complete and well managed; Equipment in good condition, normal operation, no hidden dangers of accidents, complete maintenance system; There are daily operation records, and the operators strictly abide by the operation procedures and maintenance specifications; The elevator runs according to the specified time; There are strict management measures for residents' domestic water, high-pressure pump, pool and water tank; The hygiene license for secondary water supply, water quality inspection sheet and health certificate for operators are complete; The fire fighting system is in good condition and can be used at any time; Boiler heating, gas and gas are running normally, and the indoor temperature of heating in winter in northern area is not lower than 16 degrees. The management of municipal public facilities includes: all public facilities in the community are in good condition and cannot be changed without authorization; * * * Water, electricity, communication and lighting equipment are complete and working normally; The road is flat and the road surface is flat; Smooth sewage discharge, etc.

3. Community traffic organization and management. It mainly includes road traffic management, parking management, vehicle management, property maintenance, cleaning and other vehicle and personnel access management.

4. Fire management. The property company shall establish a fire control system, formulate fire emergency plans, conduct fire drills, conduct regular fire control knowledge training and notification, and strengthen the fire safety awareness of community owners.

5. Greening management. Greening management mainly includes community public green space, courtyard green space and green space on both sides of the road. Property companies should strengthen the maintenance and repair of green belts, ensure that flowers and trees grow well, trim their shapes regularly, clean up green garbage in time, and stop the damage at any time.

6. Environmental sanitation management. It mainly includes complete environmental sanitation facilities in the community, including garbage bins, garbage bins, garbage transfer stations and other cleaning equipment; Standardized cleaning and cleaning are implemented, and garbage is not seen every day; Do not raise poultry, livestock and pets in violation of regulations; The public stairs, handrails, walkways, basements and other parts of the house should be kept clean and tidy, and no debris should be piled up or occupied; The commercial outlets required by residents' daily life are managed in an orderly manner, without stalls, billboards, stickers and graffiti.

In addition, property service enterprises should also undertake the principles of property management, such as clear rights and responsibilities, owner-led, service-oriented, unified management, professionalism and efficiency.