What does the internal control system of property management include?

The internal management system of property management enterprises refers to the rules and regulations implemented by property management enterprises in order to fulfill property service contracts and improve service quality and work efficiency, based on laws and regulations promulgated by the state and related documents and policies, and according to the characteristics of enterprises and the actual situation of property management areas. Including a series of responsibilities, job responsibilities, working procedures and assessment methods. This system is formulated in order to clarify the responsibilities of various departments and posts, restrain employees' behaviors, coordinate and connect all aspects of the enterprise, ensure the normal operation and circulation of the enterprise, and implement the service responsibility of the property management enterprise on this basis to ensure the orderly progress of property management. In the market competition of property management, if a property management enterprise has excellent equipment and advanced working facilities as the "hardware" of competition, then a complete, strict, scientific and reasonable property management system is the "software" to win in the competition. Therefore, the internal system construction of property management enterprises is a very important basic work. The internal management system of a property management enterprise generally includes the following specific systems:

(1) Integrated enterprise management system.

Refers to the system that all departments and employees of the company must abide by and implement. Including employee manuals, quality manuals, program documents and other objectives and requirements related to macro-management of enterprises. Among them, employee handbook is the most basic internal management system of property management enterprises. Mainly includes the labor and employment system, employee code of conduct, employee welfare system, performance appraisal system, enterprise reward and punishment system and other employee management systems. The quality manual includes quality management and quality assurance system, management responsibilities, resource management, service realization and other systems. Program documents include documents and data management procedures, nonconforming product control procedures, enterprise financial management procedures, enterprise procurement inspection and storage procedures, and economic accounting systems.

(B) Department functional system

Mainly refers to the responsibility system of each department of the company. All departments of a property management enterprise shall formulate job responsibilities, which generally include the specific job responsibilities of internal functional departments such as office, finance department and human resources department or business departments such as service department, engineering department, cleaning department, security department, marketing department and project management department.

(3) post system

Mainly refers to the specific job responsibility system of different specific positions in the company. Usually called job description. There are many functional departments within the property management company, and each department has different positions. A complete job description should include the job responsibilities, work authority, qualifications, training requirements, working documents, assessment requirements, matters needing attention, etc.

(4) Operating program system

Mainly refers to the company's steps and standards in all aspects of the management and operation process, usually called work instructions. Work instruction refers to the procedure formulated to ensure the process quality, the most basic document to guide the process quality and provide guidance for the development of pure technical quality activities, and the supporting document of the quality system program document, sometimes called work instruction or operation specification, operation regulation, work instruction, etc. Work instruction is a program whose object is specific work activities, while the object described in the program file is the quality activities of the system. Work instructions can be divided into:

-Work instructions for specific processes such as construction, operation, inspection and installation;

-Various working rules, guidelines, detailed rules, plans, rules and regulations for guiding specific management work;

-It is used to guide the standard operating specifications with high automation and relatively independent operation.

Property management companies need to formulate clear, specific, meticulous and easy-to-operate operating procedures for each job, that is, specific and standardized workflow, work requirements and quality standards. Each work instruction includes purpose, scope, definition, responsibilities, work flow chart, methods and measures, reference documents, etc. Work instruction is one of the core management systems of property management companies.