Summary of new employee's property work

Lead: We often write a summary of new employees' property work, but how to write a summary of new employees' property work? The following is the information I compiled, welcome to read for reference.

Summary of new employee's property work 1 Last year was a year of rapid development, promotion and harvest. In this year, with the support of the leaders of the company and the leaders of the developers at all levels, the Property Management Office of * * * has always implemented the principle of "the owner is supreme". According to the actual situation of * * *, while improving the service, the management work has been rationalized and improved, and the management requirements of "engineering procedures, standardized operation, practical use and scientific management" have been initially realized. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. Last year's work is summarized as follows:

A, the daily work target management completion:

(a) Housing management

Housing management is one of the important contents of property management.

In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is 95%.

(2) Management of public facilities and equipment

In order to ensure the normal life of residents in the community, we have formulated a complete maintenance plan and emergency plan in the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered 24 hours a day, and minor repairs 17 times and emergency repairs were completed for 3 times throughout the year, which met the management requirements of facilities and equipment maintenance in place, timely maintenance and normal operation.

(3) Greening management

In order to create a beautiful living environment for the owners, strictly implement the greening management measures, actively cooperate with the supervision, construction and maintenance work of the greening company, timely issue rectification notices and rationalization suggestions for the problems existing in the construction and maintenance process of the greening company, and urge them to rectify. When the greening warning signs are not in place, make simple warning signs and fences, and strengthen the greening protection management, so that the green space is basically free from damage, trampling and public phenomena, and the greening intact rate reaches 98%.

(4) Environmental sanitation management

In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, bagged and fixed-point stacked decoration garbage, and centralized removal management, which strengthened the sanitary inspection of the residential area and ensured the cleanliness and beauty of the residential area.

(v) Community safety work

Public security prevention and fire fighting in residential areas are the top priority of property management.

In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Property management before the owner moves in.

(1) Familiar with the construction of various facilities and equipment in the community;

After entering * * * *, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, our staff are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and won unanimous praise and praise from developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions;

After getting familiar with the various situations of the community, I completed various management schemes of the community according to the actual situation, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * * 9 items, and put forward 1 1 reasonable suggestions, which were adopted by the developers, namely, setting milk boxes in the lobby, installing green spraying systems, and connecting some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards; work summary

Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer;

In order to cooperate with the sales work of the developer, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved certain results. In addition to sending special personnel to cooperate with the sales department, all employees also gave up holidays to cooperate with the sales work during the "Eleventh" Sales Golden Week. Our work has been affirmed and praised by the sales department.

Summary of new employee property work: the school is about to pass. Looking back on my work in the past year, with the support and help of the company leaders and colleagues, I completed my work well according to the company's deployment and requirements. Through my study and work since I took office, I have made new breakthroughs and changes in my work mode and mode. Now I will summarize my work in the past six months as follows:

I. Daily management work

(1) Internal personnel management. The implementation of the internal reward and punishment responsibility system has improved the sense of responsibility and work enthusiasm of employees.

At the same time, the service quality has also been relatively improved; Actively carry out various forms of property knowledge training, and improve the comprehensive quality and service level of service personnel.

(2) Foreign-related work. Meet the American white moth killing work organized by the county housing management bureau and forestry bureau; At the same time, in order to ensure the normal operation of water, electricity and heating in the community, we actively negotiated with various professional departments to solve the problem, and finally the proportion of electricity consumption and heating price in the community reached the expected effect.

In the face of a large number of trivial daily work, strengthen work awareness, pay attention to speeding up the pace of work, improve work efficiency, calmly handle various affairs, and strive to be comprehensive, accurate and moderate to avoid omissions and mistakes.

Second, the housing handover work

Throughout the year, * * * handled 69/kloc-0 sets of houses (including 674 sets of houses and 27 sets of commercial houses), and timely handled the problems raised by the owners when they handed over the house for acceptance, and the maintenance settlement rate reached 100%. Greening, leisure square and other supporting facilities were handed over smoothly.

Third, the complaint handling work

The complaints in the whole year mainly focused on the leakage of residential buildings (kitchens and bathrooms), basements, garage maintenance in XX11#-16 # area, and security door maintenance. In view of the above problems, the property management company actively carries out centralized investigation and maintenance in combination with the project to ensure the efficiency and quality of maintenance and minimize the complaint rate.

In view of the construction noise disturbing people and residents' complaints, the property management company actively negotiated with the construction team and the local police station to conduct a unified investigation of the residents, which was finally effectively solved.

Fourth, service and maintenance.

(1) Daily maintenance. The XX area mainly deals with the maintenance application of business households, and the settlement rate of the maintenance department is 100%. The XX area is mainly for the maintenance of the new handover room. According to the problems in the handover acceptance form, contact the engineering department for timely maintenance, monitor the treatment process and pay a return visit.

(2) charging work. The annual fee collection work was completed well, and all the fees receivable were recovered except the vacant houses. Charge rate 100%.

(3) Environmental sanitation. In terms of maintaining landscaping, cleanliness and hygiene, we will constantly improve and change management methods, and try our best to keep landscaping intact and clean. There are no green pests, no death of flowers and trees and no epidemic situation in the area throughout the year, and the year-end health inspection is organized to create a comfortable and warm home for the residents in the area.

(4) Decoration and solar energy management. Strengthen the management and supervision of the decoration team and solar energy installation personnel, and handle problems in time when found. The phenomenon of illegal decoration has been significantly reduced, and there have been no safety accidents and major complaints caused by violations, and no damage has been caused to the roof and corridor.

(5) Safety management. Due to the existence of some projects under construction in XX District, safety management has been strengthened, although there were no fire and robbery accidents throughout the year. However, there were seven incidents in which bicycles and motorcycles were stolen. Therefore, there should be no negligence, paralysis and luck in safety work, and more efforts should be made in the access management of foreign personnel and vehicles to avoid similar or more serious accidents. Organize the security department to hold a meeting on the severe security situation in winter and carry out a major security inspection.

Verb (abbreviation of verb) community culture construction

In order to strengthen the construction of spiritual civilization in the residential area, during the eleventh period, while expanding some leisure facilities, various forms of large-scale celebrations were held, which greatly narrowed the distance between property personnel and business households. It embodies the purpose of humanized management.

VI. Existing Problems and Direction of Efforts

(1) Problems: Over the past year, our employees have been able to work conscientiously and creatively, and have made some achievements, but there are also some problems and shortcomings, mainly as follows: First, most of the employees in the management office are non-property professionals, and many jobs are groping while doing, so that sometimes they can't do it with ease, and the work efficiency needs to be further improved; Second: some work is not detailed enough, and some work coordination is not in place; Third, the theoretical level of relevant majors is not suitable for the requirements of the company's work; Fourth, vehicle management needs to be further standardized; Fifth, the aging, corrosion, routine inspection and patrol management of water supply pipelines in XX area are not rigorous, resulting in running, running, dripping and leakage from time to time; Seventh, the management cost is high and the enterprise suffers serious losses; Eighth: the maintenance efficiency of the engineering department is low, which affects the overall service image of the property to some extent.

(II) Direction of Efforts: In the new year, efforts should be made to improve the professional management, service knowledge and work level of property management, strive to improve work efficiency and contribute to the development and growth of the company. Second: pay attention to the construction of departmental style, strengthen management, unite as one, work hard, and form a good style of emphasizing management inside and image outside. Third, standardize vehicle parking and management to improve its chaotic situation; Fourth, strengthen the daily inspection and inspection of hydropower in the jurisdiction, establish a long-term management mechanism, block the current situation of leakage, running, leakage and dripping from the source, and minimize the loss of hydropower; Fifth, the owners' committee should be set up to solve the problem of collection and use of maintenance funds, reduce the expenditure of large and medium-sized maintenance of enterprises and avoid long-term losses of the company. Sixth, strictly control the cost of heating, and strive not to lose money in heating this winter. Seventh, in order to control costs and improve work efficiency, the next step will be to carry out personnel reform for property employees.

In the new year, all employees will serve the owners well, safeguard the interests of the company, actively provide quality services to the owners, create higher value for the company, and strive to achieve greater and better work results.

Summary of new employee's property work III. Thank you very much for this adjustment. Property management is very suitable for me, and I am also suitable for this job. Up to today, I have been in the Property Department of Huining Project for nearly 30 days. Through the contact and communication with the property management personnel during this time, I really feel that this job needs more patience and responsibility than my previous job. Counting, this department has only been established for more than a year, but it has achieved its present achievements. I think this is inseparable from the efforts of every employee and the spirit of not being afraid of hardship and fatigue. But while seeing the achievements, I also found some problems that affect the property development, which are summarized as follows:

First, the company's rules and regulations and personal responsibilities are very clear.

However, the implementation is not smooth, and most employees do simple and extensive work without detailed work. For example, only do the ready-made work at hand, only use the ready-made forms provided by the company, do not carefully understand the work, and do not consider whether the existing forms are reasonable, only the general performance is not better.

Rectification measures: mainly in the form of training, let employees deeply understand the responsibilities of their posts, let each employee make plans for their posts and present them in training, absorb their own shortcomings and give play to their own strengths; On this basis, a theme meeting and a self-examination and self-correction report meeting will be held once a month. Every employee will speak around this theme, and every employee will constantly find their own shortcomings and correct them, so that everyone can know more about their work and love the job of property management more.

The final result: standardize the responsibilities and connecting processes of various departments, so that everyone has something to do and everyone has something to do, straighten out the property management process, clarify their posts and love their work.

Second, the responsibilities between posts within the property are unclear.

The work chain is broken and the work flow is not smooth, which makes some work unable to be completed normally, quickly and effectively, which greatly affects the improvement of service level and causes low work efficiency. For example, customer service and maintenance are now in the same office, and when there is no owner's phone, many private affairs of customer service staff will occupy the customer service phone, which has a great impact on work. When there is an owner's phone number, the customer service will directly tell the maintenance personnel whether it needs maintenance, but the owner's phone number is not registered, and the maintenance personnel are not registered after receiving the task, all by memory; If the maintenance personnel are not in the office, they may wait for the maintenance personnel to come back but forget the contents of the phone call, which leads to the need for the owner to call many times to urge and delay the maintenance; The service level is low, the maintenance is not timely, the owner's complaint rate remains high, and he is dissatisfied with the service, which in turn leads some owners to refuse to pay the property management fee.

Rectification measures: after accepting the complaints, repair reports and help-seeking of business households, fill in the relevant task list, and hand it over to the relevant departments within the specified time limit (if the property maintenance personnel can solve it themselves, it will be completed within 24 hours, and if the construction team or company needs support, it will be completed within 72 hours), and they will be responsible for following up and urging until it is completely solved, and at the same time, they will call back to the business households by telephone; Do regular customer service etiquette training and maintenance personnel exchange meetings, strengthen skills, learn from each other, enhance service awareness and improve service technology.

The final result: a series of procedural norms and corresponding assessment systems such as property management service workflow, complaint acceptance process, repair application process and emergency treatment process;

Third, because Huining site is a reconstruction project of village in city.

Most of the employed property personnel are from Huining village, which leads to the wrong positioning of property personnel in their work and poor service concept, and can not really serve the owners. For example, the customer service did not use polite language when answering the phone, and the attitude towards the owner of the relocated house was more tough; Cleaning staff can go home freely during working hours; The shielding of property personnel in the same village is serious; This makes property management fall into a vicious circle.

Rectification measures: set up the owners' committee, establish a network communication platform, pay full attention to the role of the owners' assembly and the owners' committee, make it a bridge for communication between the property and the owners, and also be a supervisor and helper of the property, establish a set of assessment system, so that excellent employees can get better jobs, and employees with insufficient services can work harder. It is also necessary to establish a strict system of higher and lower levels, and the reward and punishment measures must be clear. Subordinates will be punished when they find problems, and superiors will be held accountable. In this atmosphere, every superior is responsible for his subordinates, and every subordinate does not cause trouble to his superiors;

The final result: Only by improving the overall quality of employees can we form an excellent team and build a trustworthy and excellent property. You can seriously start from small things and establish the company's property brand in the future.

Fourth, the safety of the community is the first.

Improve the overall quality of security personnel, implement militarized management and upgrade equipment, so that community personnel can feel at ease when they see security. At present, the security work in the community is negligent, and the management of vehicles and residents' doors and windows in the community is not at ease, and they stay in the office for a long time;

Rectification measures: With the completion of the villa in Zone B, the patrol stick will enter the security system, and the fixed-point and regular patrol work will be carried out smoothly. Train security guards to learn fire fighting knowledge, organize property personnel and community owners to participate in fire drills, and regularly send security videos such as anti-theft and fraud prevention to the property network platform for owners to learn.

The final result: the security of the community is the responsibility of the security guard, but I hope that through the efforts of the property, the security of the community will become everyone's responsibility, whether it is the property or the owner, and everyone will work together to create a safe and secure atmosphere.

The development direction of property is to establish a property brand. We should not only build a good house, but also manage it. We have to start from the following aspects. First, pay attention to internal management. Good internal management is the guarantee of enterprise survival. Strengthen the internal management of enterprises, formulate standardized management system, scientific post arrangement, reasonable division of labor among departments, and introduce management talents with strong professional skills. It is very important to form an excellent team for the property management of urban gardens. Second, strengthen foreign services. Further improve the service awareness of employees, provide all-round and three-dimensional humanized services for owners, and create a safe, comfortable and convenient living, working and learning environment for owners. Only in this way can we establish a good image of the company and build a property brand.