What is the responsibility of the property customer service supervisor in the early stage?

1, responsible for the daily work of customer service in the property service center, ensuring that the office space is clean and orderly and the front desk is free of sundries.

2, familiar with property management laws and regulations and company rules and regulations, work objectives and policies, etc.

3. Be responsible for making takeover acceptance, occupancy plan, decoration management plan and organizing employees to implement it.

4. Handle complaints and emergencies that subordinates fail to effectively solve, and immediately report and ask for instructions for problems beyond their own ability.

5, responsible for organizing the formulation of the annual training plan, training standards, assessment methods and effect evaluation.

5, responsible for leading subordinates to do a good job of building patrol, check their work records and organize reports. Patrol the park regularly, pay a return visit to residents, solicit and collect opinions on property management, and continuously improve management services.

6. Be responsible for establishing a good working relationship with the maintenance unit, sorting out, checking and summarizing the follow-up of the maintenance projects on that day, and organizing a return visit to the major customer complaints such as the completed maintenance list and incident list.

7. Keep regular contact with outsourcing units and supervise service quality.

8. Accept good suggestions from industry committees, owners and property users, and solicit and adopt reasonable suggestions from employees.

9, complete other work assigned by the leadership.