What is the responsibility of telephone customer service?

Job responsibilities and quality requirements of property customer service I. Job responsibilities

1, responsible for answering calls from the property service center and entertaining visiting customers;

2. Enter all kinds of information of the owner and answer relevant questions raised by the owner;

3, as soon as possible to coordinate the handling of difficult problems or emergencies, and report to the superior or relevant departments;

4, timely convey the opinions or suggestions of the owner to relevant departments, and follow up the implementation, and then feedback to the owner;

5. Go through the check-in formalities for the owner's decoration, handle temporary passes for the decoration personnel, and answer relevant decoration questions at the same time;

6. Handle various services for the owner (subscription to newspapers and magazines, opening of computer network, etc.). ) transfer work;

7. Organize and summarize all kinds of problems at the front desk every day;

8. Responsible for cleaning the front office environment;

9, responsible for the implementation of post environment system.

10, do a good job in the identification and registration of environmental factors in this position, and participate in the evaluation of important environmental factors.

1 1. Complete other temporary tasks assigned by superiors.

Second, the quality requirements

To be a qualified customer service staff, we should have strict work style, enthusiastic service attitude, skilled business knowledge, positive learning attitude, patiently explain to customers and listen to their opinions with an open mind.

1, full of work enthusiasm and serious work attitude.

To be a qualified customer service staff, only by loving this business can you devote yourself wholeheartedly, so this is the premise of a qualified customer service staff.

2. Skilled business knowledge

You should have skilled business knowledge and keep studying hard. Only when you have mastered all aspects of business knowledge and are in an accurate position can users provide services such as phone bill inquiry, business inquiry, business handling, complaints and suggestions. Let customers get better service in satisfaction.

Step 3 answer questions patiently

The core of a qualified customer service staff is the attitude towards customers. In the process of work, we should maintain a warm and sincere working attitude. While doing a good job of explanation, we should relax our tone and be neither arrogant nor impetuous. If you encounter problems that customers don't understand or can't explain, be patient and never do them again until the customers are satisfied? Put a smile into the voice? Bring sincere commitment to customers. In this way, we can better improve ourselves.

4. Good communication and coordination skills

Communication ability, especially effective communication ability, is a basic quality of customer service personnel. Customer service is the work of dealing with customers. Listening to customers, understanding customers, inspiring customers and guiding customers are the basic skills when we communicate with customers. Only by knowing what services and help customers need and where their complaints and dissatisfaction are, can we find out the problems existing in the company, prescribe the right medicine and solve customers' problems.