Shop Supervisor Work Plan 20 19

The new year is coming, why write a work plan? Planning is an effective means to improve work efficiency, and it can also clarify work objectives and get twice the result with half the effort. The following is the Manager's Work Plan 20 19 compiled by me, for your reference only, and you are welcome to read it. I hope it helps you.

Manager's Work Plan 20 19 (1) As a manager, you need to enhance the visibility of the store from all aspects and provide all-round services. The following is my personal work plan for 20 19:

1. Improve service quality in an all-round way and implement "special service". In terms of improving service quality, it is necessary to activate the employee reward and punishment assessment system, carry out standardized management, establish a good and standardized positive and negative incentive mechanism, find a breakthrough in the work, and resolutely ban the wrong practice of punishing employees twice by the commodity department.

Grasping on-site discipline is now basically on the right track. It is necessary to master sales skills and commodity knowledge and improve the marketing level, thus helping to improve the overall service level. This year's service aims and standards, as well as what kind of image should be established in the eyes of customers, change the service concept, and what customers need are all things we have to do. Shopping malls are as cruel as battlefields. If you don't sail against the current, you will retreat. If an enterprise wants to develop, it must have the ideas and measures to lead its competitors.

Therefore, if an enterprise wants to be in an invincible position in the fierce market competition, it must put commodity brands, service brands and enterprise brands on an important work schedule, upgrade, maintain and develop them, and gradually form Jincheng's well-known and unique "characteristic service" strategy. Therefore, we took the lead in advocating and implementing "special service" and playing a special service card, which showed the unique service quality and service grade of our shopping mall.

2. Carry out the company's service skill project competition service, including knowledge competition, scenario simulation, full-time fire drill, instant posting of answers, etc., and enrich employees' amateur cultural life through competition; For the purpose of job training, in the form of entertaining, improve the quality of employees in each position; Improve the service awareness and service level of the company's employees in an all-round way with professional quality requirements, and show the company's service level.

3. Contact and communication with relevant government departments. Strengthen contact and communication with municipal and district consumer associations and competent industrial and commercial offices, and maintain good cooperative relations with them, keep abreast of the development trends of the retail industry and establish a good reputation.

4. Accept and handle customer complaints, and spare no effort to safeguard Parkson's reputation. In view of the problems existing in complaints in the first three quarters, the failure to implement the three-level management system, and the escalation of complaints caused by other reasons, in the fourth quarter, the grass-roots floor managers will be trained in the company's return and exchange regulations, complaint handling skills, excellent case analysis, etc. (because the foreman is mostly a new employee now, it is urgent to strengthen training), focusing on standardizing their own reception forms and services. Standardize complaints, reception etiquette, reception procedures, processing results, floor reception and records, achieve reception and processing together, always measure our management level with customer satisfaction, consider and handle problems from the standpoint of consumers, and win more repeat customers. Because the current market is "customer satisfaction is a win-win situation".

5. Strengthen the improvement of the comprehensive quality of personnel within the department and improve the company's five service systems. Resolutely implement the recommendations of the chairman's fourth quarter meeting and maintain the stable development of the Head Office. The guiding ideology of promoting the overall promotion of the branch, strengthening communication between departments and eliminating management misunderstandings. On-site inspection is not only to find problems, but also to put forward improvement measures and methods for problems and give timely guidance to departments. In the fourth quarter, the internal training content of the service office is basic knowledge training such as commodity knowledge (wool knitting, mainly to keep warm), consumer knowledge and familiarity with store information. Training mode is the form of discussion.

The company's five service systems are personnel management, commodity management, environmental management, promotion management and customer management, among which the provisions of personnel management are more detailed, but the specific standards of the other four management are still relatively blank, so in the fourth quarter, our department improved the standards of commodity management, environmental management, promotion management and customer management in combination with the current specific situation.

6. Follow up the daily behavior norms of front-line management cadres. Fully assist the Group Supervisory Committee to follow up the daily code of conduct of first-line middle-level management cadres in their daily work, take company service as the purpose and management norms as the goal, persist in innovation in their work, and report the problems found in on-site management to the competent leaders in time. The department will never protect its weaknesses, strictly enforce the law, strive to set an example, act according to the rules, unite and cooperate, and finish all the work goals and tasks assigned by superiors on time.

Work plan of store supervisor 20 19 (2) 20 19 in the new year, in order to strengthen my working ability in all aspects, the work plan of 20 19 is formulated as follows:

First, get familiar with the working environment.

1, familiar with the responsibilities of the floor supervisor, the daily work flow of the floor supervisor and the coordination department of related work;

2. Be familiar with the managers and employees on this floor and ask about their work;

3. Be familiar with all counters on this floor, including their names, specific locations, business nature, mode and status.

Second, find the problems in the current work

1. According to the previous stage of work, find out the loopholes in the current workflow, such as whether there are problems that the department can't solve, and whether there are problems that need the assistance of relevant departments but there are no specific people and methods to implement;

2. Whether all employees on this floor are clear about their job responsibilities and corresponding work processes, whether they have the ability to do their jobs and the problems that need help in their posts, and whether they do their jobs according to the corresponding requirements;

3. Understand the problems that need to be solved in the operation of counters on this floor, such as lighting, commodity display, inventory backlog, etc.

Third, solve the problems in the current work.

1. Improve work flow and rules and regulations, seek help from superiors to solve problems that can only be solved with the support of department superiors, and communicate and coordinate with relevant departments to solve problems that can only be solved with the assistance of relevant departments;

2. Train the employees at this level to make them have the necessary abilities for their posts and be able to do their jobs according to the company's requirements;

3. Communicate and coordinate with all counters to solve the problems they need help to solve.

Fourth, the daily work management

Manage the sales of this floor; Clearly grasp the sales, goods and personnel of each counter on this floor; Responsible for the work distribution, attendance, gfd and code of conduct of the front desk and clerk; Help subordinates solve problems at work; Train subordinates and follow up the training effect; Handle customer complaints; Strictly implement the company's rules and regulations; Timely and accurately feed back commodity information and customer needs and suggestions to the company; Responsible for floor environment cleaning, lighting, props, maintenance and safety; Change and check the store display on time; Follow up the implementation and publicity of the company's promotional activities; Responsible for monthly floor inventory; Regularly check and pick up the goods in the back warehouse; According to the actual situation of the store, make appropriate personnel deployment; Be responsible for the work quality and progress of subordinates; Responsible for the display, props and materials management of this floor; Draw up the market research work plan and implement it; Manage all counters according to the company system, communicate and coordinate with their owners, and handle different opinions of both parties; Sales performance analysis.

The store manager's work plan 20 19 (3) 20 19 is a crucial year for us, and the company will formulate new rules and regulations in this year. The following is my personal work plan for 20 19:

First, revise and formulate relevant management documents.

1, management protocol. The Regulations on the Management, Repair, Insurance and Maintenance of Commercial Plaza Property and its Equipment and Service Facilities realizes the unified management of the property, ensures that all owners and tenants of the property can effectively use their property units, and stipulates the proper proportion, rights and obligations of owners and tenants for property management and public expenses.

2. User manual. In order to facilitate the owners and tenants to further understand the property situation and management and operation regulations of the commercial plaza, a manual aimed at protecting the interests of all owners and tenants of the commercial plaza.

3. Decoration guide. Introduce to the owners and tenants in detail the regulations and procedures that all business owners must abide by when carrying out renovation works in their own units, as well as the property facilities in the square, so as to assist and guide all business owners to carry out internal decoration without affecting the normal use of public equipment, facilities, central system, building structure and other business units of the whole property.

Second, formulate various management procedures and rules and regulations.

1. Delivery procedures for shops and properties;

2, shop decoration approval and acceptance procedures;

3. Monitoring procedures for store decoration;

4, public * * * cleaning, greening supervision and monitoring procedures and regulations;

5. Publicly supervise the maintenance and repair procedures of equipment and facilities;

6. Procedures for handling complaints;

7. Procedures for handling accidents and emergencies;

8, non-office hours in and out of the mall management regulations;

9, goods in and out of the management regulations and bulk cargo release regulations;

10, daily operation specified in property management procedures and property status management.

Three, property management service quality control and control system

1, Formulation of manuals of various departments (including post responsibility system, working procedures and flows, and working rules);

2. Departmental discipline system of each post;

3. Service standards for each position;

4. There is an assessment system and continuous improvement measures.

Four, before the completion of the mall facilities, pre-management intervention.

Early intervention is beneficial to the future management of shopping malls, avoiding repeated investment or waste of resources, and is beneficial to developers. Its scope includes but is not limited to the following aspects:

1. According to the drawing design of the mall, in order to facilitate and improve the future management of the mall, design and change the layout of related equipment, facilities and related functions in advance to avoid repeated investment or waste of resources.

2. According to our professional management experience, put forward reasonable suggestions to developers at an early stage. Such as the selection of equipment and facilities, the setting of management facilities and so on.

3. Be familiar with the equipment and facilities of the mall in the early stage, assist the developer to supervise the installation and debugging of the equipment, monitor the quality of related projects, and conduct the early acceptance of the concealed works of the mall.

Verb (abbreviation for verb) accepts and takes over.

In cooperation with the developer, according to the progress of the commercial plaza project, the shopping mall property will be accepted and taken over in stages, including the following aspects:

1, acceptance and handover of concealed works;

2. Acceptance and handover of construction quality;

3. Acceptance and handover of equipment and facilities;

4. Acceptance and handover of decoration quality;

5. Receive and file the as-built drawings, operation instructions, quality guarantee, drawings and documents of various projects and equipment;

6. All the shopping mall property units delivered to the business owners shall be accepted and taken over by the property management company first, and then delivered to the business owners by the developers, and the business owners shall follow up the missing items found in the process of collecting and paving.

Property management after intransitive verbs take over

1. Deliver the mall property to the owner on behalf of the developer, and follow up the improvement of the missing items after the store is closed.

2. Follow up the missing items of civil engineering, electromechanical equipment and facilities, intelligent engineering and public facilities of the commercial plaza project, and urge the contractor to improve the missing items.

3. Perform daily safety management:

Advanced hardware facilities, such as electronic patrol system, intercom system, closed-circuit television monitoring system, smoke alarm security system, etc. , which is used for 24-hour uninterrupted safety management of shopping mall property in commercial plaza. Make appropriate safety management system, such as patrolling the building several times every hour, do a good job in safety management, and strive for innocent cases. Formulate appropriate fire prevention work plans and systems to ensure the safety and reliability of property fire prevention work in commercial squares.

Manager's work plan 20 19 (4) Pride makes people lag behind, while modesty makes people progress. Only under the correct guidance of leaders can one unite with colleagues, work hard constantly, and then achieve the highest results. In my work, I faithfully perform my duties, constantly strive for progress and devote myself wholeheartedly to the practice of service management. According to the work in 20 19 years, the following work plan is made:

First, earnestly perform their duties and work hard.

1, improve business planning

The accuracy of business planning is the key to the success of the project and plays a decisive role in the future development direction of the project. This project has a large scale and high commercial orientation, and the planning and layout in the early stage is very important. On the basis of seriously absorbing the successful experience of opening stores in other places, through in-depth investigation of the local market, analysis and comparison of competitors and different formats, and drawing opinions and suggestions from experts in many ways, this paper boldly puts forward to adjust the original pure department store format to shopping center format, and at the same time puts forward a complete plan for the format combination, brand combination and details treatment of each floor. I repeatedly discussed and demonstrated the layout planning of the shopping mall with other team members, and finally decided to take the middle and high-end route, based on well-known brands and taking functional facilities as advantages. It is our long-term development direction to turn An Baili Oriental Plaza into a modern urban fashion department store with the largest scale, the highest grade, the latest venue, the best service and the most complete functional facilities in Hunan Province.

2. Project construction

This project has certain particularity. In the case of serious shortage of funds and long-term arrears, we have to face two design units, eight main construction units and two supervision units in both places at the same time. The management difficulty and coordination content far exceed the conventional projects. In order to ensure the normal progress of the project, I adopted various means such as active communication and rigid-flexible combination. , and sacrificed a lot of time and energy, often coordinate with joint-stock companies, construction units and owners to ensure that the project funds are in place, promote the normal development of project management, and ensure that the project progress is in place. Through bidding and price comparison, the owner and our company restrict each other and monitor the project cost. At the same time, often go to the site to check the progress of the project and control the quality of the project.

3. Promote brand investment.

Since the project was invited for investment, brand investment fairs have been held in both places. I have always attached great importance to it and made careful preparations. Due to the full preparation in the early stage, we fully demonstrated the advantages and prospects of the project at the meeting, which was unanimously recognized by major brand suppliers. In addition to actively cooperating with the investment promotion work of the procurement headquarters, we also independently carry out investment promotion work and introduce local well-known brands through efforts.

4. Establish a management team

In any enterprise, people come first. For expatriate employees, I adopt the methods of concept integration, full utilization and strict management to arrange their work reasonably and give full play to their strengths. At the same time, I also attach great importance to the training of carefully selected local supervisors. Considering the differences in regional concepts and cultures, I specially arranged training in Shanghai to speed up the integration of the team, strengthen the loyalty to the enterprise and improve the cohesion. * * * with the same goal, these backbone forces quickly merged together to form an indestructible force.

5. Do a good job in public relations.

Enterprises must be localized if they want to survive for a long time. In order to adapt to the local area as soon as possible, we actively get in touch with government departments and strive for the greatest support from the government. With the strong cooperation of government departments, our company quickly contacted other relevant functional departments, such as bus companies.

Second, base yourself on your own duties, set an example, be strict with yourself, and lead an honest and clean life.

1. As the middle managers of the company, they should always accept the supervision of comrades and put an end to leading cadres' violation of the ten prohibitions of the company.

2, in-depth study of the spirit of the company's leadership speech, the focus is on the purpose of organizing employees to learn from each other, so that employees can understand the company's development strategic planning in time, cultivate employees' sense of ownership, and achieve smooth government orders and keep pace.

Third, strengthen self-study and innovate management ideas.

In the future work, I will learn from books, leaders and excellent floors, learn from their excellent management experience, break the previous management style of being obsessed with rudeness, improve my management level, and adopt corresponding management models according to the different personalities of employees, thus improving the image of the store and improving the service level of employees.

In 20 19, I will be pragmatic, pioneering and innovative with higher goals, higher requirements, fuller work enthusiasm and more diligent work spirit, and create new achievements for the company!

Manager's work plan 20 19 (5) I'm glad I've been in this position for so long, and I've seen my progress, but there are still places to improve. The following is my personal work plan for 20 19:

The first quarter and the first quarter

1. Consolidate existing brands with good sales volume and continue to increase support for brands with poor sales volume.

Hold a winter fashion show before the Spring Festival.

It is difficult to recruit counter staff at present, and many counters are short of staff. Assist in recruiting pre-holiday counter staff.

4. In view of the large number of temporary counters in different places, rationally plan the promotion positions in different places and tap the sales potential of sales in different places.

5. Focus on following up and implementing the supply work during the Spring Festival.

6, do a good job in holiday atmosphere layout.

7. Do all the sales work during the Spring Festival.

Second and second quarters

1, further increase the formulation and implementation of category promotion plans.

2. Strengthen the cultivation of sales analysis ability of managers.

3. Adjust and update some counters. For example, fill the vacancies of Parthenon, toys and boutique counters, and update some poor counters.

4. Check the price tag: check the tag (model magnetic tag) of each cabinet in the middle of each month.

5. Follow up the new delivery of summer clothes.

6. Make the Dragon Boat Festival sales plan and implement it.

Third and third quarters

1. Summarize and analyze the mid-year sales.

2. Do a good job in the sales of summer children's area, make a summer category promotion plan, and implement related work.

3. Improve the marketing planning, organization and execution ability of managers.

4, the joint price department to check and correct the phenomenon of out-of-range operation.

5. Strengthen the familiarity with sales data and pay attention to some key brands. Keep abreast of the business dynamics of the counter.

6. Make sales plans for National Day and Mid-Autumn Festival.

The fourth and fourth quarters

1, do a good job in National Day Mid-Autumn Festival sales.

2. Follow up the listing of autumn and winter clothes.

3. Focus on strengthening or standardizing on-site management and improving service level.

4. Take cosmetics as the category promotion area and launch cosmetics skin care month.