5 essays on summary of telephone customer service work

It is not easy to do simple things well. This sentence is really appropriate to describe customer service staff. How to write a summary of customer service work? The following is my "five essays on telephone customer service" for your reference only. Welcome to read this article.

With the approach of the new year, our 20xx work will finally come to an end! Reflecting on the past year, as the front desk customer service of xx company's property, my main task in my work is to receive the owners well and meet their property needs and consultations.

As a customer service, I feel that I have done my best to complete my work, and I have also gained a lot of good pay from the owners in this year. But at the same time, I also think I still have room for improvement and perfection! The harder you work, the more you can feel what you haven't done well! With the summary of myself every year, the more I can find this. The following is a summary of my work this year:

I. Work situation

For this year's work, I feel that there are a lot of progress and gains in my work! Especially after the community owners get familiar with it, the owners have become more and more relaxed in my communication. Not only can they give me more opinions at work, but I can also learn from the dialogue with them and make positive improvements.

In addition, due to hard work, the owners are more and more satisfied with our service attitude and quality, and the property fees are easier to collect!

Second, lack of self.

Of course, I also have some shortcomings in my work. Although it won't bring too much trouble to my work, as a customer service staff of xx Property, I must strive to be "perfect"! The following is my summary of my mistakes:

1, it's easy to be sloppy at work!

I still remember that in a job, the host just said his own problems, and I was thinking about other things in that form, but for a moment, I didn't catch it clearly! I was very nervous when I looked at the angry expression of my master. Fortunately, the master didn't delve into it. But this incident has deeply exposed the problem that I can't multitask at work. Because of this, I must be more dedicated in my future work and actively complete the immediate task!

2, communication and service ability is not good enough!

At work, although sometimes you will encounter owners who are difficult to take care of, after all, as a service person, you can only improve yourself, but you can't choose owners. To this end, in view of the problems pointed out by the owners in my work over the past year, I want to reflect and improve more and improve my self-service and reception ability.

Three. Future plans

In the future work, my main goal is to improve my basic ability, improve my service and communication skills, and strengthen my study, serve every owner with enthusiasm and positive attitude in my work, and strive to show the service attitude of our xx property!

At the end of this year and the beginning of this year, I reviewed the past and looked forward to the future. In the past year, under the guidance of the company, with the care and help of the superior leaders, and with the friendly cooperation of my colleagues, I have made great progress in my work and study. In this year, on the whole, I was relatively smooth and stable in the company. 20xx is a meaningful, valuable and rewarding year for me. Over the past year, I have been strict with myself, working hard and always keeping in mind the purpose of serving customers. In my ordinary and ordinary work, I have done my best to do my job well. Under the guidance of my superiors and colleagues, I have made some achievements in my work through my unremitting efforts, but there are also some problems and deficiencies.

1, there is impatience at work, and sometimes I am eager to complete the production task, which affects the production progress and quality.

2. When dealing with some working relationships, I can't get used to it, and I seem to be caught off guard when I work.

In 20xx, my main task was to be responsible for the production progress of spray painting, send cars for shipment and deal with some customers' needs and opinions, as well as the company's spray painting problems. At the same time, I am also responsible for following up all the painting and installation business of "xx Advertising" and other retail tracking services. Here, I would like to thank … and all the staff of the engineering department, the leaders and employees of all departments of the company for their strong support and help. Without your support and help, I wouldn't have achieved what I have achieved today. Today, I take this opportunity to say thank you to all the leaders and colleagues present here!

Looking back on my work in the past year, I have made new progress in my thinking, study and work, and I have also realized my own shortcomings. My theoretical knowledge level is still relatively low and my computer office skills are not strong enough. In view of my lack of experience and knowledge, I have made my own ideas for the work in the coming year.

1, strengthen theoretical study; 2. Strengthen on-site management; 3. Improve communication skills. We should seriously overcome our own shortcomings, carry forward our achievements, consciously put ourselves under the supervision of superior leaders and colleagues, study hard, work hard, be a powerful person for xx, and make our own contribution to the development of xx. Finally, I want to thank you for your hard work and strong support. Here, I extend my New Year greetings to you and wish you good luck, family happiness, smooth work and all the best in the new year!

Chapter three: summary of telephone customer service model essay. The short and busy year is coming to an end. Looking back on the work of the past year, I am deeply touched. Over the past year, with the care and support of leaders at all levels of the company and the active efforts of all employees in the service center, I have gradually matured in the process of discovery, solution and summary, and achieved certain results. Customer service is the most direct and frequent department dealing with owners. The quality of employees represents the image of the enterprise, so the company has been constantly improving employee training and improving our overall service level. This year's work is summarized as follows:

First, do a good job in etiquette training and standardize gfd

A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotion, our thoughtful service will be reduced, so as to help the owner solve this problem. The front desk service personnel must stand to serve, and the company leaders should greet the owners when they meet, which not only enhances the image of customer service, but also enhances the image of the whole property management company to a certain extent, highlighting the service nature of the property management company.

Second, do a good job in professional knowledge training and improve professional skills.

In addition to etiquette training, professional knowledge training is the main thing. The company also regularly trains its employees in this field. Mainly combined with the relevant regulations, the problems encountered in practice are solved legally, and it is clear that property management is not always guaranteed, nor is the property management company responsible for everything after paying the property management fee. The company also takes some classic cases for discussion and analysis, and how much responsibility the property company bears when there is a dispute. We need to constantly learn and accumulate experience in our work. Follow up the situation reflected by the owner in the satisfaction survey to improve the occupancy rate. Continue to standardize various work processes and earnestly implement the responsibilities of each post.

Facing the brand-new year, with the continuous improvement of our service quality and the increase of owners staying in the community, the property will move towards a higher and stronger goal, and all the staff of customer service will, as always, maintain high work enthusiasm and greet the new year with more full spirit. * * * Strive to write a brand-new and brilliant page for our xx service center of xx property company!

Chapter four: Overview of telephone customer service working mode. In business.

Do one thing, love one thing, absolutely no problem I hope I can have security at work. These are all very necessary. I think no matter what the problem is, we should have a correct attitude. I know this very well when I call customer service. I think it is the best way to solve the problem only when I meet it at work. I've been reviewing my work for a year, and I think it's a very relaxed state. Improve these things at work. In terms of business, I have been working hard for a year and dare not encounter any neglect. I think my business will improve only if I strengthen my ideological construction and study in a stable working condition for a long time. I always hope that I am not just a telephone customer service, but also hope that I can bring substantive suggestions to the company. All these require rich work experience, and I am working hard in this direction.

Second, keep learning.

It is not easy to learn how to do a good job. Although I have enough experience in customer service, I have been working actively in recent years, and I can see where I need to improve, so I hope I can gain something. Mobile learning is a good way. There are many excellent colleagues around me, and I can always be influenced by my colleagues. It is important to seize the opportunity. I hope to grow up in my work. In fact, it gives me a very good learning environment. I have been actively learning from others for a year. Of course, I will take the time to digest these things. I am willing to spend enough time digesting these contents.

Third, shortcomings

I accept these simple contents with an open mind. Although there are some shortcomings, I can always correct them. I hope to have a good state at work, which can be study. In the past year, I felt that I was impatient on the phone, and because of these problems in communication, I mainly brought some personal emotions into myself. I will correct these shortcomings.

Chapter 5: Brief introduction of telephone customer service working mode. Joined xx Company in 20xx 10. With the help of xx leaders and other predecessors, I learned and mastered the working ability of telephone customer service. Now, X months have passed, and I have ushered in my first year-end in xx Company!

In this year's work, I learned a lot in my work and grew a lot. In terms of study, xx leaders gave us sufficient training and instruction, which made me more familiar with the work of customer service. Besides, I also constantly exercise myself inside and outside my work. Although I have only studied a little, I have made good progress.

Looking back on this year, under the correct command of the leadership, our work has also achieved excellent results. Now I will summarize my study and work this year as follows:

First, study.

In X month, I just joined xx Company, and began to learn the working knowledge and skills that customer service needs to master during the training of xx leaders. At first, I thought that as a telephone customer service, all I needed to learn was etiquette and language. But only after we really understand it, we know that it is precisely because as customer service, our work and service represent the image of the company, so we should be comprehensive and perfect!

In the training, in addition to the basic working methods, the most important thing is all kinds of information of xx company and information of products and business. As customer service, we have to face and receive customers' various problems. To this end, we must be fully prepared in etiquette and knowledge! Only in this way can customers be satisfied.

To this end, I have been updating myself in my study, constantly exercising my ability, and always paying attention to the company's information, learning and understanding our business. Let yourself better complete the task of customer service.

Second, the work.

In the usual work, I am mainly responsible for answering customers' calls and handling some simple data sorting work. Although it sounds simple, it is actually very troublesome. Especially when answering customers' phone calls, because there are all kinds of customers, we should also talk to customers in a proper way to understand the problems and finally solve their problems. Because our work represents the image of xx company in the eyes of customers, we should be cautious in all aspects except maintaining a good service attitude. In particular, you can't promise customers' requirements without authorization. As a customer service, you must be aware of the weight of your speech. Although we are just an employee, we represent the company in customer communication, so we should be more careful.

In addition, in the collation of data work, although it is simpler by comparison, it needs good adaptation and preparation because it is easy to be interrupted, so as to prevent mistakes in collation and bring trouble to other colleagues.

Finally, looking back on this whole year, I have actually learned a lot, but compared with my leading colleagues, I can always find my own shortcomings. To this end, I will work harder in the coming year to make my work better!