Summary of cleaning work of property company

1 20xx Summary of Cleaning Work of Property Management Company Under the guidance and strong support of company leaders, in accordance with the company's work requirements, in line with the property service tenet of "Your satisfaction is our eternal pursuit", with the company management concept of "people-oriented, customer-oriented, honesty as the source, quality first" and the development direction of the company as "improving the level, creating benefits and building brands". Through the joint efforts of all the staff in the department, we have carried out a series of high-quality service work, and here we will make a brief summary of the work in the past year. Summarize the experience and lessons, find out the shortcomings, and lay a good foundation for the work of 20xx.

I. Personnel management

After the cleaning area is expanded, employees' mood fluctuates and it is very difficult to carry out their work. Therefore, under the premise of not affecting the quality of work, we should communicate with employees in various ways to stabilize their emotions. According to the work requirements of each region, we should rationally allocate personnel, assess the workload, strengthen the characteristics and requirements of actual operations, and adjust the operating standards, so as to basically meet the requirements of cleaning operations without increasing the number of personnel.

Second, training.

The new cleaning staff are trained in cleaning theory and practical operation in different positions, so that the cleaning staff can master cleaning knowledge and meet the basic requirements of the company's cleaning work.

Based on the training of cleaning manual for cleaning personnel, combined with the actual situation at work, the following trainings were focused on: on-site work requirements, cleaning procedures, installation and gfd.

We have strengthened the training of staff assessment system, excellence and standards implementation, and established the sense of responsibility of staff. At present, employees have been able to work hard and complete according to the prescribed standards, but they still need supervision and management in observing work discipline, behavior and other details. The next step is to strengthen this kind of training and make it a habit.

After continuous training and running-in, the cleaning staff has adapted to the existing management methods and workflow, and the staff is basically stable.

Third, the cleaning work mode

On the basis of the original seven units, it has become eight units, and the main cleaners are carried out in the corridor and the periphery. In order to ensure the sanitary quality while implementing "unmanned cleaning", the cleaning frequency of cleaning inspection has been strengthened. The existing personnel can basically solve the health problem at any time within 30 minutes, but the corridor is often poor in hygiene during the peak period, which leads to the mess of the corridor.

In the aspect of "natural cleaning", the frequency of cleaning has been strengthened, from the original fixed planned cleaning to the current cleaning at any time. When dirt is found, it should be cleaned immediately to restore the original natural color, which has achieved good results, but the cleaning cost has increased. In recent years, due to projects under construction and municipal road construction, there is a lot of soil in the overall environment. Although cleaning has been strengthened, the overall sanitary condition has not met the requirements, and the cleaning cost has increased. After the construction is completed, it will be thoroughly cleaned to meet the hygiene standards.

Fourth, the completion of the clean-up work

(1) Complete the establishment of cleaning staff and timely correction of working mode.

(2) Complete the daily health maintenance work in peripheral public areas.

(3) Complete the training of new employees.

(4) Complete special cleaning service.

(5) Completed the work of cooperating with the house opening activities.

Verb (abbreviation of verb) health quality supervision

With the implementation of ISO 9001-2000-2000 quality system, cleaning has strengthened the supervision of work quality, completed the filling of forms, controlled the work quality with various records and systems, and summarized the problems existing in the work, further corrected them, and achieved good results.

Six, the problems in the work

1. cannot effectively remove the dirt around.

2. There is a certain gap between the existing daily cleaning frequency of personnel and the frequency required by the company, so it is difficult to meet the standard without increasing personnel.

3. The peripheral hygiene can't reach the cleaning standard in winter.

4. The cost of replacing some cleaning tools will increase to some extent under the condition of ensuring the hygiene standards.

Seven. work arrangement

1, strengthen the training of cleaning department.

2. Arrange the daily work of the cleaning department.

3. Strengthen health quality inspection.

4. Strengthen personnel management.

The overall cleaning work in 20xx has been improved, but there are still some shortcomings in the details of the work, and the cleaning cost still has potential to be tapped. Under the guidance of company leaders and the efforts of all cleaning staff, 20xx will have better performance.

Summary of cleaning-up work of property companies 2 Last year was a year of rapid development; A year of going up the steps and grades; A bumper year. This year, under the leadership of the company and with the support of the leaders at all levels of developers, A Property Management Office has always implemented the principle of owner first. According to the actual situation of A Property Company, while doing a good job in service, it has rationalized and improved the annual work summary of property management, and initially achieved engineering procedures, standardized operation, standardized use and scientific management. Management requirements. The property management work in the early stage of the community has gradually embarked on a standardized track, and the property management work has achieved certain results and won unanimous praise from the owners of the community. The annual work of property management is summarized as follows:

First, complete the daily work target management

(1) Housing management Housing management is one of the important contents of the annual work summary of property management. In order to do this work well, we have established a sound housing management file, formulated a housing management system, formulated a detailed management plan, and sent people to check it regularly. There is no damage to the decoration of the household house, the appearance is unified, and there is no behavior that damages the structure of the house. The vacancy rate is xx%.

(2) Management of public facilities and equipment In order to ensure the normal life of residents in the community, we have formulated a perfect maintenance plan and emergency plan for the management of public facilities and equipment, so that daily inspections are registered and minor repairs are recorded. The maintenance telephone was answered for xx hours, and minor repairs and emergency repairs were completed for xx times throughout the year, which met the management requirements of maintenance facilities and equipment in place, timely maintenance and normal operation.

(III) Greening Management In order to create a beautiful living environment for the owners, we strictly implement greening management measures, actively cooperate with the supervision, construction and maintenance work of greening companies, and timely issue rectification notices and rationalization suggestions for problems arising in the construction and maintenance of greening companies to urge them to rectify. In the case that the greening warning signs are not in place, simple warning signs and fences will be made to strengthen the protection and management of greening, so that the green space will be basically free from damage, trampling and public phenomena, and the greening will be completed.

(IV) Management of Environmental Sanitation In terms of environmental sanitation, in view of the gradual improvement of the residential environment, we organized regular and irregular cleaning, formulated strict cleaning procedures and assessment methods, and bagged and fixed-point stacked decoration garbage, centralized transportation management, strengthened the sanitary inspection of the residential area, and ensured the cleanliness and beauty of the residential area.

(V) Safety precautions in residential areas Safety precautions and fire fighting in residential areas are the top priority of property management. In order to provide a safe and comfortable living environment for the owners, we pay close attention to the public security and fire control work in the community, regularly conduct on-the-job training and assessment for security personnel, formulate strict on-the-job assessment standards, adhere to morning exercises and meetings every day, improve the physical quality and daily work management of employees, and strictly implement the working procedures and patrol inspection system. Security personnel are required to carefully inspect, perform their duties in a civilized manner, observe discipline in a civilized manner, and be brave in management when encountering bad people and things, so that the security work last year was in a good state.

Second, the key work completed this year

(1) Property management before the owner moves in.

(1) Familiar with the construction of various facilities and equipment in the community; After check-in, in order to get familiar with the construction situation and equipment installation in the community as soon as possible, the staff of our office are not afraid of hardships and tiredness, running the construction site and climbing tall buildings in the scorching sun, and have mastered a lot of first-hand information, which has laid a solid foundation for the later work and has been praised and praised by the developers.

(2) according to the actual situation of the community, complete the work plan and put forward reasonable suggestions; After getting familiar with the various situations of the community, various management schemes are completed according to the actual situation of the community, such as vehicle management scheme, public security management scheme, decoration management scheme and so on. * * *, and put forward xx rationalization proposals, which were adopted by the developers, namely, setting up milk reporting boxes in the lobby, installing green spraying systems, and connecting some rainwater pipes to the underground pipe network.

(3) do a good job in the early training of security guards; Security work is the window of property management. In order to ensure the pre-service quality of community security, our office arranged security guards to be trained one month in advance, and formulated detailed training plans and schemes and assessment methods to strengthen the security guards' own quality and professional skills, so as to ensure that the owners have a security team with good mental outlook and professional quality to serve the owners after moving in. The work of the security team was well received.

(4) Cooperate with the sales work of the developer; In order to cooperate with the developer's sales work, I arranged a special person to cooperate with the sales work in the sales department in the early stage, patiently answered customers' questions about property management, and made two billboards to publicize the company's property management services, which achieved certain results. During the Golden Week of Eleventh Sales, in addition to sending special personnel to cooperate with the sales department, all employees also gave up holidays to cooperate with the sales department. Our work has been affirmed and praised by the sales department.

(5) Make preparations for the owner's occupancy and successfully complete the handover; In order to welcome the owner to move in and successfully complete the handover work, with the guidance and help of the company, we have done a lot of preparatory work, sorted out and prepared a lot of check-in materials and necessary documents. Such as occupancy notice, preliminary property management agreement, etc. In line with the principle of convenience for the owners and service first, and in combination with the actual situation of the community, our office has formulated the process and post of check-in procedures, and set up the owner's check-in instructions, check-in procedures flow chart, decoration instructions and decoration procedures flow chart, so that the owners can see at a glance when handling various procedures. Make the delivery work go smoothly. At present, I have checked in with the owner of xx and gone through the decoration formalities.

(2) Strengthen service management and improve service quality.

(1) Establish the concept of home-based and humanized management service in residential areas.

After entering, we adhere to the service spirit of family-oriented, humanized management and people-oriented; The needs of the owners are the center of our work. In order to provide services and let owners enter the community, we have a warm feeling. We provide special care services to the owners with difficulties in living in the community, and give care and care in life. For example, the husband of the owner of xx is xx. Because he doesn't go to work for a long time, there are only the owner and children at home. In view of this situation, we provide special care services to this family to solve some difficulties in life. In addition, we also provide free agency services such as telephone, broadband and electricity saving, which makes the owners feel that it is difficult to find a house, and the service work has been well received by the owners.

(2) Doing a good job in maintenance service is an important part of property management, so we are very concerned about the timely rate and completion rate of maintenance work.

In order to do a good job in the maintenance of houses and related facilities, we worked closely with developers, construction teams and manufacturers to determine the maintenance procedures and methods, and successfully completed the goal of no legacy maintenance before the year. * * * xx pieces of maintenance complaints were received this year, and xx pieces were completed in time, with a completion rate of xxX% and a timely rate of xx%. In terms of public facilities and equipment, we timely and regularly carry out maintenance and inspection of various facilities, and timely repair and deal with problems when found. For example, on X month, X day, the floating ball valve of the residential reservoir broke down. After inspection by the management personnel, in order to let the owners use water normally, we actively carried out emergency repairs first, and then informed the manufacturers to investigate the reasons to ensure that the owners' normal water use work was not affected.

(3) Strengthen the management of residential decoration.

Decoration management of residential quarters is an important part of early property management, which involves the service life and safety of properties and the integrity and beauty of residential quarters. We have done a lot of work in this regard, and formulated detailed management systems according to the actual situation and management requirements of residential quarters, such as decoration instructions and roof garden management regulations. , and adhere to the daily inspection of decoration households, make records, solve problems in time, and adhere to the principle. Last year, * * * handled 32 cases of illegal construction, and these cases have been rectified. Ensure that the main structure of the house is intact. In terms of housing appearance, adhere to the system to ensure that the appearance of the community is unified, intact and beautiful.

(4) Listen carefully to the opinions of the owners and solve problems for the residents in time.

Good work suggestions and management suggestions from the owner are our working principles. Therefore, we can carefully record the problems reflected by the residents, deal with them in time, improve communication with the owners, patiently explain them to the owners, and solve the problems for the residents in time, such as parking the owners' cars and decorating the sand piles for the owners. We are considerate of the owners, and the owner-centered service concept has achieved good results and has been well received by the owners.

(three) efforts to improve the management level, improve the quality of property management.

(1) Organize employees to carry out employee ethics and management skills training to improve their professional quality. The comprehensive quality of managers is closely related to the quality and level of property management services. In view of this situation, combined with the fact that most residents in the residential area are new employees and have been in contact with property management for a short time, I have formulated a detailed training plan and assessment methods, regularly trained employees in ideas and owners' management level, and regularly conducted security business skills examinations, which enriched employees' thinking and improved management skills. Last year, * * * organized personnel training X times and skills assessment X times.

(2) Establish and improve scientific management methods by using advanced management methods; We keep up with the pace of social development and use computers to manage the charging accounts and management schemes of various files in the community, which greatly improves the work efficiency, makes the foundation and work of the management office reach a new starting point and lays a solid foundation for future Excellence.

(4) Do a good job in external coordination and management.

Good external coordination is the key to the smooth development of property management. To this end, we worked closely with the developers and actively contacted Hongshan Real Estate Bureau, Urban Management Bureau and Telecommunications Bureau to successfully complete the sanitation operation; Apply for house number, entrustment contract, service agreement filing, telecommunication bureau agreement signing, etc.

Three. Existing problems and lessons

Although we have made some achievements in our work last year, there are still many places that need to be improved and strengthened.

First, the overall quality of managers is not high, the sense of service is not strong, all aspects are not considered comprehensively, and the practical ability needs to be improved.

Second, there is not enough communication and understanding with the owners.

Third, the management of equipment and facilities needs to be strengthened. In view of the above problems, we will learn from the experience and lessons of 20xx years' work, strive to improve employees' owner skills and management level, and do a better job.

Annual work summary of property management: In the new year, we will speed up the pace, constantly improve our own property management level, and constantly improve the management of the community, so as to contribute to the early entry into the excellent property management community and the development of a property company.

Summary of Cleaning Work of Property Company 3 The first half of 20xx has passed. Under the correct guidance and careful organization of leaders at all levels of the company, all the staff of the cleaning and greening department have made phased achievements with full enthusiasm and determination to innovate. In the face of this half year, we should sum up the changes that have taken place in our work practice, and at the same time, we should also sum up the new problems in our existing work, constantly improve our working methods, management theory and practice level, and plan the work content for the second half of the year. Please correct and review it:

I. Basic overview of work:

1, deepen understanding and improve service awareness. Hold monthly meetings and training and study every month. Through regular meetings, employees can keep abreast of the company's dynamics and the advantages and disadvantages in their work, and make corrections in time. Through learning, you can have a deeper understanding of what service is and how to do a good job in service and daily work. Through learning, everyone has a sense of teamwork. When cleaning is in urgent need of manpower, they will obey the arrangement and take good care of their work, which will not affect the quality of cleaning.

2. Implement the learning year proposed by the Chairman and arrange the monthly training plan in advance. The contents of the study include corporate culture, company rules and regulations, gfd, polite expressions, daily work skills, the use of various cleaning agents and other service knowledge. The general staff of the cleaning and greening department are relatively low in education, older and less receptive, so they take one-on-one explanations to let employees understand from the heart and apply what they have learned.

3, reasonable arrangement and distribution of cleaning and greening work, the responsibility to the people, make a weekly work plan, put it in place. Greening personnel changed from casual rest to Saturday and Sunday rest system, which ensured that there was no post phenomenon in the area, supervised the cleaning quality of the community every day, implemented the daily inspection system, and rectified problems in time to ensure the environmental sanitation quality of the community; Every health day, the sanitary corner and garage of the community should be thoroughly cleaned.

4. Cleaning and Greening During the implementation of various tasks, the sanitary facilities in the residential area were managed as a whole. The specific work is as follows:

In the past six months, main roads, raised floors, squares, garages, etc. have been cleaned and cleaned. 2 times in the community, 6 times in cleaning the swimming pool, 5 sets of vacant rooms that have not been delivered, red bricks around the community 1 time, and 27 stainless steel doors of the elevator.

On the premise of ensuring the quality of work in residential areas, in the first half of the year, the special housekeeping service went out to work 122 person-times, and the service time was 4 18.3 hours, with a total service fee of 5844 yuan, which increased the appropriate income for some cleaning and greening personnel.

Due to the instability of green chemical industry, the daily work of community greening often appears lack of editing in the first half of the year, which leads to the phenomenon of lush seedlings and rebirth of weeds in community greening and the maintenance work is not in place. In order to keep the beautiful environment of the community unaffected, in the first half of the year, we hired foreign laborers to remove weeds in the green space of the community, and the working time was 8 1. In this way, the greening personnel can trim, reshape and spray the lawn in time, and water, fertilize, replant and control pests and diseases according to the climate change, so as to ensure the greening and maintenance quality in the area.

5. Improve the greening assessment management system and combine the organizational structure of the cleaning and greening department with the actual situation;

Second, the existing problems:

Over the past six months, in the process of completing various tasks, our department has also exposed some shortcomings:

1, the service consciousness and team consciousness of cleaning and greening personnel need to be improved; Professional knowledge is far from enough;

2. The implementation of quality management is not in place, and the problems found in the inspection are not rectified enough.

3. The reward and punishment system is imperfect and the execution is weak.

4. There is still a gap between the level of property management personnel and the level of professional management personnel.

Three. Work plan for next year:

Next year, our department will focus on the following aspects in combination with the current actual work situation:

1, all staff strengthen their study and improve their professional level and business skills;

2, the implementation of cleaning and greening personnel responsibility system, in order to streamline personnel, improve the quality of work;

3. Strengthen the detailed management of cleaning and greening work, focus on the detailed treatment of cleaning and greening operation problems, implement the assessment mechanism, and conduct regular inspections on the areas cleaned and trimmed by cleaning and greening personnel every day. From team leader to supervisor, from supervisor to regional housekeeper, it is divided into three levels of inspection and spot check, and at the same time, more accurate time nodes are set for cleaning and greening personnel every day to finish the work on time; Personnel management should be humanized, increase the amateur life of cleaning and greening personnel, and constantly improve the enthusiasm of employees;

4. Deepen the reform of cleaning and greening service standards and norms, and constantly innovate. Cleaning will gradually sort out the garbage, and the warm reminder boards in toilets, halls and corridors will be in place; ? Greening and killing insects, replacing the unsafe spraying of climbing stairs with a 3-meter-long spray pipe, and weeding the cutter head with a plastic rope, so that a large number of people don't have to be invited to pull weeds in the future, saving some personnel costs for the company; Create a more professional cleaning and greening service system;

5. Further improve the management rules and regulations, especially the reward and punishment system; And further incorporated into the "cleaning and greening management system";

6, the safety work and saving work as the focus of daily work to grasp, through specific measures and systems to implement the work content;

We know that although we have made a lot of achievements in the first half of the year, we are also deeply aware of our own shortcomings and professional deficiencies. But we also know that this is the starting point of our struggle. In the second half of the year, we will learn lessons, sum up experience, learn from learning methods, innovate constantly, give full play to the subjective initiative of employees, provide professional, sincere and timely housekeeping services for the community, put the management and training of cleaning and greening departments in place, deepen the reform of the system and norms of cleaning and greening services, and strive to build a first-class cleaning and greening service team for Shenpu.

Summary of cleaning work of property companies 4 There is no distinction between noble and noble work in the world, the difference lies in whether you are willing to do it with your heart. As the saying goes, the number one scholar comes from all walks of life. Although cleaning work is not worth mentioning in the eyes of many people, I have been in love with him for two years. Now every time I see the ward cleaned by me clean and spotless, see the patient seeking medical treatment in such an environment, and hear the patient's praise from time to time, I feel satisfied and proud.

Cleaning seems simple, but it is not. For the cleaning staff, we must not be careless. Corner, corner, window and corner are the focus of self-examination. Since I started this job, I have been doing my job wholeheartedly with the people-oriented working concept and sincere service. From groping to familiarity, from being at a loss to self-confidence, every step forward is inseparable from the concern of company leaders and the enthusiastic help, understanding and support of colleagues. Personal strength is limited, we are a United collective, and the small achievements made by individuals should be attributed to our high-quality company team and our enthusiastic and dedicated employees.

From the beginning of this job, I have been taking plain, willing to pay and obscurity as my own criteria, and I am rigorous, meticulous, practical and diligent in my work; Strictly abide by the company's rules and regulations, respect and obey the leadership, unite with comrades, be modest and prudent, and constantly improve the work style. I will take this opportunity to seriously sum up the gains and losses in my work, stick to it and correct my own shortcomings in order to be better qualified for this job.

Looking back on my previous work, there are still many shortcomings. I will study more and strive to improve my comprehensive quality in the future. I will devote myself to my future work with a fuller mental outlook, complete all the tasks assigned by the company, and live up to the expectations of leaders and comrades.

In this quarter's work, I tried my best to serve sincerely. During my tenure, I received enthusiastic help from leaders and colleagues, and I got the understanding and support of most colleagues at every step of my progress. If there is any merit in the works during this period, it is by no means because I personally have it.

Our great ability is attributed to a group of enthusiastic and dedicated comrades. The purpose of this summary is by no means to whitewash myself, but to calmly review my work gains and losses during this period, sum up experience and learn lessons.

In this stage of work, the daily work of cleaning mainly depends on the effective command of school leaders. This semester's work, in dealing with major events, can actively report to the leaders and take measures quickly, without serious mistakes, but there are still many problems in the details of the work. Fortunately, leaders and colleagues pointed out and remedied in time, and no serious consequences occurred. This year's work has also exposed some of its own problems, such as relatively loose requirements on itself and insufficient attention to some details, which need to be improved in future work. At the same time, I hope to have the opportunity to learn, master more skills and improve my level. Determined to put more time and enthusiasm into the post, complete all the work assigned by the school and live up to the expectations of the leaders.

Summary of the cleaning work of the property company. A quarter of the time passed quietly. As a cleaner in the company, I feel very fulfilled and satisfied with my performance this quarter, but I also know that I still have a lot to do. Summarize the work content of last quarter and find out your own shortcomings. I will correct and improve myself next quarter.

Although I am just an ordinary cleaner in the company, I have made a lot of contributions to the company. I have never felt humiliated and inferior because I am a cleaner. On the contrary, I feel proud and proud. In this quarter, I was mainly responsible for the cleaning and hygiene of corridors, stairs, corridor interior walls, ceilings, public doors and windows in public areas of xx Community, and managed to clean up the garbage in time, reaching the company's hygiene standards. Completed the task requirements well. Secondly, I didn't arrive late and leave early this quarter. Go to work on time every day, and complete the sanitation and cleaning of the regional route within the specified time during work.

In this quarter, under the supervision and inspection of the sanitation assistant, I not only tried to do my job well, but also efficiently completed other tasks assigned by my superiors. I also accepted the criticism and accusation of the leaders for the work I didn't do well enough, and made introspection and reflection.

In addition, in this quarter, I not only did a good job of cleaning, but also exercised the responsibility of health management. Found problems in time at work and corrected many bad hygiene habits and behaviors. And for individuals and situations that seriously affect environmental sanitation, I also reported to the sanitation assistant in time so that he could handle things as soon as possible. Not only that, in this quarter, I also reported three places in the health area that I am responsible for and need to strengthen management or maintenance. It has been praised and appreciated by the company leaders.

Although I have done all the above work perfectly, there are still some other places where I am not particularly good. Such as getting along and communicating with colleagues. At this point, I have been unable to do well. Although the cleaning staff's key job is cleaning, it is also important to handle the company's internal environment and personnel relations. So in the next quarter, I will try my best to take my own step, get along well with my colleagues, actively communicate, help each other and learn from each other, and strive to create a harmonious and positive working atmosphere for the company.