What does it mean to receive the owner?

Basic requirements for property management personnel to receive owners

Property management personnel should pay attention to the following sixteen etiquette details when receiving owners: 1. When providing services to the owners, always smile, be affable and give people a sense of intimacy. 2. When talking with the host, the attitude should be kind, the language should be kind, the voice should be natural, clear and soft, the volume should be moderate but not too high or too low, it is advisable for the other party to hear clearly, and the answer should be quick and clear; Moreover, we should listen attentively, give people the feeling of being respected, treat people honestly, be neither humble nor supercilious, give people a sense of sincerity, appear calm, relaxed and confident, give people a sense of relief, be calm and steady, and give people peace. 3. Treat owners equally. Don't be too affectionate or chat with one host for a long time while two hosts ask for help, and ignore the other host. When an owner asks for help, you should immediately put down your work and say hello to the customer. 4. It is forbidden to joke with the host and take nicknames. 5. Don't listen to the conversation between the owners, and don't peek at the owners. 6. For owners who look weird or dress weird, it is forbidden to boss around, not to watch, not to talk behind their backs, to imitate or laugh at the owners. 7. When the owner puts forward service requirements that are not within the scope of his duties, he should try his best to help the residents, and never say "this has nothing to do with me". Because the whole property management company is composed of every employee, every employee's words and deeds can represent the company's image, and the owners may complain that the property management company's services are not in place. 8. When the host is talking, listen attentively, wait for the other person to finish, and don't interrupt the conversation casually. Politely ask the other person to repeat what you didn't hear clearly. Talk to the owner as quickly as possible to avoid keeping the owner waiting behind and saying sorry for keeping you waiting. 9. Answers to the owner's inquiry and consultation should be as complete, clear and complete as possible. If it is unclear, the relevant leaders should be asked to reply to each other as much as possible, and unclear answers are not allowed. 10. When you need the help of your host, you should say "Sorry to bother you" and thank you afterwards. 1 1. Show full concern, sympathy and understanding for the owner's difficulties, and give help to solve them as much as possible without revealing company secrets, and say, "What can I do for you?" When the host wants to do a small favor, he should say, "Thank you for your kindness. The company has a rule that you can't accept it. Please understand. " 12. Say "sir/madam * *, you are back" when you meet a familiar host, and say "hello sir/madam * *" when the familiar host passes by. 13. When you find that you misunderstood the host, you should say "I'm sorry, I think we misunderstood", and when you find that you made a mistake, you should say "I'm sorry, I didn't mean that". 14. When the other party is provocative, you should say, "Please respect yourself, we are working, sir and madam!" 15, for things beyond our scope of work, we should say, "Sorry, this is not our scope of work, please understand." 16. Be neither supercilious nor supercilious at any time, be steady and steady, be concise and lively, and not be slow.

What should I do if I get a call from the owner and other owners visit?

That must be to finish one thing and then do another.

You can cover the phone. Please sit down and wait for two minutes.

What does Baidu Shangqiao mean by receiving customers and showing the reception of others?

There can be many customer services in the commercial bridge. If a customer service is busy, you can transfer the visitors you are receiving to other online customer service. You can fill in the reason for the transfer, and the transferred customer service can accept or reject it.

What is the main job of a property receptionist?

First: use your knowledge to hand over the best purchase plan to customers.

Second: successfully recommend yourself to the company.

Excuse me, what's the etiquette for receiving guests?

1, workplace reception

(1) The office in the workplace can be said to be the hub of an organization, with many people coming and going, and it is an important reception place. The reception place should be civilized, the four walls and two sides (the surrounding walls, ceiling and floor) should be clean, tables and chairs, documents and tea sets should be placed neatly, and the staff should pay attention to gfd and personal hygiene, and be in a good mood and full of energy, which all reflect respect for others.

(2) When guests come, they should warmly welcome them into the office as soon as possible, give them their seats and make tea.

(3) In the course of the conversation, if there are other people present and the guests feel inconvenient, they can ask irrelevant people in the office to avoid it.

(4) When there are many visitors, they should be received in order. Except for some urgent matters, you can't wait to receive your familiar guests out of order or give priority to each other.

⑤ When there are many visitors, you should master the conversation time and avoid waiting for guests. If the last guest has to wait, ask the guest's opinion whether to wait or come back another day. If you are willing to wait, you can't keep those who wait. You should arrange for them to sit down, drink tea and read newspapers.

At the end of the interview, you should say goodbye politely.

⑦ Record the intention of visiting clearly and make a memo to further report, explain and implement to relevant personnel, which is also the work of respecting visitors.

2. At the residential reception desk

When guests come, whether they are acquaintances or strangers visiting for the first time, whether they are people with status, money or ordinary people, they should be warmly greeted. If you have an appointment, you should take the initiative to meet.

Don't refuse uninvited guests, and don't show displeasure, which will put them in a dilemma. You should let them in as soon as possible, ask about the purpose of your visit and handle it as appropriate.

In case the guest wants to go out when visiting, if there is no hurry or an appointment, he should accompany the guest first; If you have to leave because of an emergency or appointment, you should also know the guest's visit intention and make another appointment as appropriate.

If you know in advance that the guests are coming, you should clean up the room and prepare tea.

Give up your seat and serve tea when the guests come. Tea sets should be clean, and tea should be put in proper amount, not too much and too bitter, nor too little and too light. Every time you pour tea, it is eight minutes full, which is convenient for guests to serve. When serving tea, hold the cup with both hands, the ear with one hand and the bottom with the other. Take the cup away from the table when you continue tea, so as not to drop water on the table or guests.

(3) There are guests at home. When new guests visit, they should introduce each other and receive them together. If you need to talk to one party alone, you should explain it to the other party so as not to make the guests feel strange. Pay attention to the conversation, don't be half-hearted or watch it often.

(4) If there are guests at home, don't listen to them, and don't turn up the TV or listen to the tape recorder; Parents should not beat and scold their children in front of guests, and family members should not quarrel. These situations will either affect the conversation of the guests or make them feel embarrassed.

Some guests will come to visit with gifts, and we should sincerely thank them. If it is inconvenient to accept for some reason, you should also frankly explain the reasons to avoid misunderstanding.

6. To say goodbye to others, the host should wait for the visitor to get up first, and then stand up by himself. Long-distance guests usually leave home and then shake hands and say goodbye. It is very impolite not to slam the door when the guest has just left home.

3. Welcome guests from afar

Distant guests have been here specially, and some have passed by; There are one or two people, some are a group of people; Sometimes it is a national cadre, sometimes it is a private boss and so on. No matter who or how many people you receive, you should try your best to provide convenience for the guests, so as to coordinate the relationship and effectively promote the work.

(1) If a long-distance guest comes specially, be sure to know the arrival time of the plane, car and boat that the guest takes, make preparations for the reception as soon as possible, reserve rooms, and determine the reception personnel, time and vehicle.

(2) If the guests are on business or want to stay for a few more days, they can arrange the schedule of activities, including negotiations, signing ceremony, banquets, visits and tours.

(3) Know the time for dining, bathing and entertainment activities in the guest's residence or make necessary arrangements so as to introduce them to the guests in time.

(4) When greeting, wait at the parking place before the plane, car and ship arrive. Ask which platform the train stops at when it arrives. In order to avoid crowds, it is difficult for guests to identify the greeters. You can prepare greeting signs and write down the names of guests or companies. It's best to add the word "welcome" in front, so that guests will feel at home as soon as they see the sign.

Guests should be warmly welcomed when they arrive. If you are an acquaintance, take the initiative to shake hands and exchange greetings; If the guest is visiting for the first time, the receptionist should introduce himself when meeting him and help him with his luggage.

⑥ After sending guests to the hotel, it is generally not appropriate to arrange activities immediately, but to let them have a rest ... >>

What does the customer reception of the property company mainly do?

1. Receive customers' visits and handle customers' complaints. 2. Handle daily affairs, such as decoration, goods release and maintenance acceptance. 3, every day for housing construction, facilities and equipment, safety (including night inspection), cleaning (including garbage removal), greening, disinfection and other work for irregular inspection. 4. Arrange the maintenance of buildings, facilities and equipment regularly according to the plan. 5, according to different seasons, arrange more than 2 times a month public * * * area disinfection work. 6. Control the material procurement every month, and take stock of the materials in stock. 7. Organize relevant training and assessment work every month. 8. Make statistics on the collection of management fees every month and carry out door-to-door collection to ensure that the collection rate meets the company's requirements. 9, monthly statistics and analysis of water and electricity costs, accounting for this month's management costs. 10, and announce the revenue and expenditure of management fees and the use of ontology maintenance fund to the owner once every quarter. 1 1, arrange the pool/box to be cleaned twice a year, and send water samples for testing. 12. Ask for customer opinions at least once a year. 13. Organize community cultural activities and community publicity activities as planned. 14. Communicate with the industry committee regularly. 15, and communicate with the industry authorities and relevant departments of * * * on a regular basis.

What does a property receptionist do?

Responsibilities of the front desk reception post

Department: XX Service Center

Direct supervisor: customer service supervisor

Responsibilities: under the leadership of the customer service supervisor, responsible for the reception and return visit of the owner.

Basic tasks and responsibilities:

First, master the common sense of reception etiquette and professional knowledge of property management, be polite and enthusiastic to the owner, and skillfully answer all kinds of questions raised by the owner;

2. Be responsible for receiving the complaints, maintenance and records from the owner on site/by telephone, sending relevant responsible persons to handle them in time, and tracking the progress of the incident;

Third, responsible for the return visit of maintenance/complaints, responsible for the arrangement of records, and providing data support when the leaders need it;

Fourth, responsible for distributing all kinds of goods;

5. Be responsible for the owner's check-in and decoration procedures;

6. Responsible for sending and receiving company documents;

Seven, responsible for maintaining the front desk hygiene, filing;

Eight, participate in the month, month and quarter satisfaction survey;

Nine,; Participate in activities and study organized by the company;

Ten, complete other work assigned by the leadership.

How to answer the phone call of the property front desk owner

Leaking water, no electricity, garbage and all kinds of things.

Show a good attitude. When chatting at home, you don't handle the problem, you just report the problem record to the property management.

How to receive customers

First, how to receive home customers? 1. What do you know from the shopkeeper? Answer: Name, area, apartment type, orientation, decoration status, original price, whether it has been purchased for five years, whether the real estate license is in hand, how much money is owed to the bank, where the mortgage is made, whether the building can be redeemed, where the owner is, how many property owners there are, whether the owner can sign a contract at any time, and understand the owner's mentality of selling the house, whether it is necessary to change rooms, whether it can be rented, whether it is convenient to see the house, and whether there are vacant rooms to get the key. 2. What do you need to know about buying a house? Answer: How many rooms are needed and the price is acceptable? Any special requirements (orientation, transportation, floor, decoration, etc.). )? Which rooms have you seen? Do you have a favorite neighborhood? Understand the customer's situation (nature of work, work unit, residence, number of people in the family, motivation to buy a house-self-occupation, investment, children's schooling, pension, etc.). What should you know about renters? Answer: How many rooms are needed and the price is acceptable? Any special requirements? Do you need to bring home appliances? Which rooms have you seen? Do you have a favorite neighborhood? Understand the customer's situation (where to work, salary nature, work unit, lease period, etc.). Secondly, if there is no room to meet the needs of customers, how should I leave my customer's phone number? A: The guest said that we took all the rooms we wanted, but we couldn't see them today. Let him leave his phone number first and say that we have an appointment with the owner to show him the house another day, and then understand his housing needs and push him to other properties. Third, how to let the owner put the company key in? Answer: 1. We can show customers the house at any time, and the transaction is very fast. We don't have to bother to open the door often, which saves his time and energy. We will protect his furniture and electrical appliances from losses. Our branch has a good geographical location, and many branches are networked, with many customers and high efficiency. If other companies come to borrow keys, we will certainly cooperate. 4. How to persuade the owner to sign an exclusive agreement? A: The advantages of signing an exclusive contract are: 1. Our company will advertise his house in newspapers, online and storefronts for free, and we will do our best to push it and make a quick deal. Our company has a good geographical location, many customers and fast transactions. Our agent can rest assured that the company has a big brand and a good reputation. We can sell him a good price without being harassed by my salesman's phone. 5. How to get a copy of the real estate license given by the owner? Answer: Tell him that a customer has taken a fancy to his property, and the customer wants to know about the property rights. On the other hand, we can accurately budget the expenses for the owners. Six, how to UD data disk? Pay attention to what? A: Let's take a look at the previous follow-up. Don't directly ask the owner whether the house has been sold/rented yet. We can say: I have a very real client who wants to buy/rent this type of property. The bid is quite high and the opportunity is rare. Ask the owner whether to consider entrustment. You can also pretend that there are customers who have demand for this type of property, and you want to see the house. If the owner really sells/rents, he will tell us directly. If the owner really sells/rents it, by the way, ask which company did the transaction, how much it cost, how far the formalities are, whether there is any commission on other properties, whether to sell or rent a house, and so on. Eight, how to UD effective disk, pay attention to what aspects? A: We can pretend that a customer has taken a fancy to the house and say that we know the specific situation of the real estate on behalf of the customer, because as long as he is interested in selling the house, he will definitely answer your question. Nine, customers come to buy a house. If there is no suitable sale at that time, but there is just a set for rent, should we take it with us? A: Yes, we can quote a price a little higher than the market price, because the purpose of showing customers the house for the first time is to create opportunities to understand their real needs and deepen their impression of you, and at the same time, don't let customers have the opportunity to see the house in other companies (because customers are usually tired after seeing more than three suites, so they won't walk around). What aspects should we pay attention to when pushing the plate? Answer: Understand the specific situation of the property, including orientation, apartment type, decoration, land grant time, management fee, residential facilities, surrounding facilities, development prospects, reasons for selling the house, property rights status, owner's psychological reserve price, etc. We must answer any questions raised by customers and design a set of answers for any questions that customers may ask. XI。 How to get customers to sign the loushu? A: When the customer is unwilling to sign the building completion certificate, we can say: We don't charge the house payment, but only charge the commission of 65438+ 0.5% of the transaction price after the transaction. Signing the loushu can only prove that we showed you the suite. If the transaction is completed, it must go through our company. Besides, this is also the company's house inspection procedure, and it is also the basis for the company to check the salesman's day's work ... >>

What should I pay attention to when receiving visitors from the company?

Reception etiquette should pay attention to the following points when receiving guests. (1) When the person in charge the guest is looking for is not available, clearly tell the other party where the person in charge has gone and when to return to the company. Please leave your phone number and address, and make it clear whether the guests will come to the company again or our responsible person will go to another company. (2) When the guests arrived, for various reasons, our responsible person could not meet them immediately. We should explain the reason and waiting time to the guests. If guests are willing to wait, they should be provided with drinks and magazines, and if possible, they should change drinks from time to time. (3) The receptionist should have correct guiding methods and postures to guide the guests to their destination. Guidance method in corridor. Before the second or third step of the guest, the receptionist should cooperate with the pace and let the guest go in. Guidance method in stairs. When guiding guests upstairs, guests should be allowed to walk in front and receptionists should walk behind. If you go downstairs, the receptionist should walk in front and the guests should walk behind. When going up and down the stairs, the receptionist should pay attention to the safety of the guests. Guidance method in elevator. When guiding the guests to take the elevator, the receptionist first enters the elevator, closes the elevator door after the guests enter, and when they arrive, the receptionist presses the "on" button to let the guests get out of the elevator first. Guiding method of living room. When the guest enters the living room, the receptionist signals him to sit down with his hand, and only nods to leave after seeing the guest sit down. If the guest takes the wrong seat, please ask the guest to change (usually the next seat is on the side near the door). (4) sincerely serve tea. People in China are used to entertaining guests with tea. Pay special attention to tea sets when entertaining distinguished guests. There are many rules for pouring tea, and there are many rules for handing tea. 2. reception of uninvited guests when guests don't make an appointment to visit, don't directly answer whether the person you are looking for is there. Instead, tell the other party: "Let me see if he is here." At the same time, he politely asked the other party's purpose: "What do you want with him?" If the other person doesn't give you a name, be sure to ask, and try to judge whether you can see your colleagues from the guest's answer. If the person the guest is looking for is from the company, it should be handled with more caution.